Page 4 - Stay Guide 2017

Information
Grading & Accessibility
Herefordshire has a great range of places to stay. Select the style of accommodation you are looking for using the grading as a guide to your perfect choice.
Quality ratings
GUEST HOUSE
All inspected accommodation has been graded by Visit England, Visit Wales or the AA.
Assessed to have good facilities and service and meet legislative requirements.
H Simple, practical, clean, no frills HH Well presented and well run HHH Good level of quality and comfort HHHH Excellent standard throughout HHHHH Exceptional with a degree of luxury
All ratings will ensure you have clean and tidy accommodation. Higher star ratings will usually indicate more spacious rooms and a higher staff to guest ratio in hotels, so service should be attentive. Why not pamper yourself in five star luxury in glorious surroundings?
Complaints
Please give the proprietor/manager the opportunity, during your stay, to rectify any complaint or issue you have. To bring this to the attention of the grading bodies, please write to:
Visit England
Quality in Tourism, 1320 Montpellier Court, Pioneer Way, Gloucester Business Park, Glos., GL3 4AH or complete the Complaint Form on www.qualityintourism.com
AA
AA Hotel Services, Floor 14 Fanum House, Basingstoke, RG21 4EA or email HotelServicesCustomerSupport@theAA.com
Visit Wales
Quality Assurance Department, Welsh Government, Rhodfa Padarn, Llanbadarn Fawr, Aberystwyth, Ceredigion, SY23 3UR or email quality.tourism@wales.gsi.gov.uk
4 Stay 2017
Awards & logos
The very ‘best of the best’
Exceptional quality at all levels
A quality and choice of breakfast exceeding the star rating
Owners and staff have undertaken training programmes aimed at promoting excellence
World class customer service training
These restaurants achieve standards that stand out in their local area. They serve food prepared with care, understanding and skill, using good quality ingredients
Just the facilities you’re looking for
– perhapspetequipment,somewhere to dry wet clothes or safe cycle storage
A working farm, quality assessed
Environmental impact is on the top of the agenda for this business
Helping to protect and advance Britain’s natural environment
Establishments that consistently achieve outstanding traveller reviews on TripAdvisor
National Accessible Scheme
Typically suitable for guests with sufficient mobility to climb a flight of steps, but who would benefit from fixtures and fittings to aid balance
Typically suitable for guests with restricted walking ability and for those that may need to use a wheelchair some of the time, and who can negotiate a maximum of 3 steps
@VisitHfds