Page 7 - Fullbrook Training Brochure
P. 7
What are the outcomes?
By the end of the training delegates will be able to:
1 Understand the fundamentals of Continuous Improvement Process (CIP)
2 Have an overview of Lean and the 5 lean principles
3 Understand the principles of Lean in service and the 10 principles
4 Have an awareness of quality and the 14 management principles
5 Understand the importance of identifying value and the customer
6 Have an awareness of flow and identifying the 7 wastes
7 Identify why CIP fails and the reasons for this
8 Understand the importance of identifying flow and visualising this
9 Understand the importance of measuring performance
10 Identify problems and how to apply structured problem-solving techniques
Delivering improvement through I 05 partnership, people, systems and customers
