Page 67 - Regional Employment & Skills Plan

‘Training courses are not always suited to the needs of the tourism business. Costs and timeframes can also be a barrier as in a seasonal business there is a short window for sourcing external training and a number of legislative requirements which need to be fulfilled at cost.’
‘Local college have to cancel due to lack of numbers, tourism industry often want short sharp training.’
Skills Gaps
Chefs
Skills Gaps
Customer Service/ Communication Skills
Heritage Interpretation
NGB qualifications
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ICT/Social Media/ Accounting
Catering
Watersport Skills
Required Support to Grow and Develop
Businesses stated that they require support with the following areas;
Marketing Recognition Perception Training
Legislation Apprenticeships Financial Recruitment
Investment
Networks
Identified priorities
The below priorities have been by the members of the industry cluster group:
• Develop a Hotel School of Excellence in Hospitality for the region. Coupled with this would be the agreement and promotion of an area wide standard of good visitor care for the Heritage Industry and attractions.
• Enhance CPD opportunities for existing staff and raise the profile of the Industry within schools.
• The FE sector and industry should work in partnership to develop relevant training for the industry that meets the needs of the learner, industry and provider. Through this process consideration should be given to examples of good practice that are currently being delivered
in the region.
Regional Employment & Skills Plan South West & Mid Wales Sector Profiles