Page 159 - SpontaneousSuccessMatos

changing impact on your outlook, your confidence, your
career, your bottom line, and your lucky breaks.
Connecting with the world around you is the right thing
to do; but it can be scary.
Talk show hosts, interviewers, and bloggers have a
formula for getting people to open up: they start with a
statement about the occasion or the location and follow
it with an open question. Those are the ones that begin
with ”who,” “where,” “why,” “when,” “what,” and ”how.”
On the flight to Las Vegas, Kira, a Canadian, asked
Carl, a Norwegian, ”Tell me about Oslo. I hear it‘
s a
fantastic place (a statement). If I only had four hours,
what should I see? (an open question).”
Simple. Now she has him talking. Kira knows the
best way to keep him talking is by giving feedback, both
physical and verbal. She gives physical feedback by
nodding and looking interested, as well as spoken
feedback with words like ”oh,” “aha,” and ”wow.” Kira
knows the best open-ended question of all is ”Tell me
about [insert word here].” And it‘s not even a question.
Who are these strangers?
Close your eyes and picture some of the strangers you
see frequently but never speak to. The ones you sit or
stand next to on the bus or train every day or pass by at
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