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Which channel is best?
Service
Web Portal
Chat
IVR
Appeal Requests / Status (Rx)
Fastest Results
Appeals & Disputes
Fastest Results
Authorization Requests
Claim Status
Fastest Results
Authorization Requirements
Fastest Results
Authorization Status
Fastest Results
Benefits & Eligibility
Fastest Results
Fastest Results
Claim Submission (and Corrections)
Fastest Results
Co-payment Information
Fastest Results
Coverage Determination Requests/Status (Rx)
Form Requests
Fastest Results
Fastest Results
Provider Resources
Fastest Results
Note: For contract related questions, providers should continue to contact their Provider Relations representative. 19
Contacting Customer Service