Page 231 - Alex Ruscuklic - Complete Works
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RETAIL AND PROCUREMENT
role: conSultant
Consumer movement organisation – advocacy and protection at its peak.
Key OutcOmes:
✓Centralized procurement service/call centre
✓“Informed choice” created for buyers
✓National purchasing grid
✓An extremely versatile customer-centric focused and service driven program
✓40,000 subscribers nationwide ✓Renewals escalated from
3% to 97% over 3 years
✓Purchasing momentum ran into the $10’s of millions per quarter.
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