Page 4 - Luxury Trains

TESTIMONIALS
Here are some nice things our clients have to say!
Downtown
Providing Fascinating Travel Experiences
I discovered Downtown Travel/Holidays with Downtown a few years ago when I went on a FAM trip with Claudia to Colombia. I was already a fan of Cartagena, but that trip opened my eyes to so much more of Colombia, and I have never looked back!
From then on, I have turned to D.T.T./Holidays with Downtown, Rosa Felix in particular, first when planning Group, F.I.T., and my personal travel to South America, the Caribbean, and Europe. Flights, transfers, excursions, hotel stays...Rosa sees to every detail. My clients are asking for another trip as they board their flights home.
I am fully aware of what goes in to planning an amazing travel experience, and from the very beginning, I was impressed by Rosa's attention to detail, sense of humor, and knowledge of the destinations. You all have a forever travel partner in me and my agency.
Ingrid T. A
Thank you for your travel planning expertise! Our trip to Italy filled us up physically, intellectually, spiritually and emotionally. Because of all the details you took care of, we were relaxed, never worried about a thing and could focus on having a great time. You arranged for reliable, highly educated and well-connected guides that helped us deeply appreciate the history, art and culture of what we saw. All the hotels you arranged were in great areas, safe, clean and comfortable. The travel pack you put together with all our tickets and reservation information was beautifully organized and added to the ease of our trip. Oh, and thanks to the disinfectant wipes you provided, we stayed healthy. No germ filled airplane tray tables for us!
I seriously can't imagine planning another vacation without you. Thanks again for taking such good care of us.
Diane and Victor – San Francisco, CA
We would certainly put ourselves in her capable hands again.I want to thank you for all your help. We had a wonderful time. I must say the highlight of the trip, for me, was our time spent in the Shetland Islands. Our trip to Scotland was one of my best vacations ever! Thanks again for all your efforts to make our trip enjoyable. It
certainly was. Nancy T., Albany, CA
Hello Claudia,
I have been trying to sit down and send this thank you message since we returned from out Asia trip in March, but have so been busy and somewhat backed up with work.
First Ms. Claudia Holguin I would like to express that you are an Exceptionally Good Sales Manager, helpful, Personable, Knowledgeable and it is a pleasure to work with you..
I cannot Thank you enough for your Patience and all that you do to ensure the success of my group trips. I want the readers to know that sometimes things happen but it is how it is handled that make you feel a certain way about a person or tour operator.
On The last trip to Singapore I was confronted with some challenges that was beyond anyone's fault. The guides, buses, accommodations were all perfect. One of the couples spouse that was on the trip got sick the day we arrived and she was hospitalized, had to have surgery and could not travel home until 14 days later after the group arrived back home from the 14 cruise portion of the trip...
Let me just say that the tour guides that was contracted for us in Singapore by Claudia were so amazing and helpful. Kathy & especially Jaci who went above and beyond to help my guest to be as comfortable as possible until the wife was able to be cleared for travel back to the US.
Jaci communicated with Claudia, Claudia with me and I with my client almost daily to confirm that all was well to assist with hotel for extended stay near the hospital, and to ask if there was anything I needed her to do. The time difference made it a little challenging, but it was truly appreciated. My client was beyond grateful and so am I. Because I had no idea I had 46 other clients on that trip that I also had to attend to. Once again Thank You Claudia... Thank you Jaci! You are truly appreciated.
PS Singapore is a Beautiful Clean & Friendly city Downtown Travel Highly Recommended
Marcia J.
Owner/Travel Consultant & Vacation Planner
Dear Claudia,
I want you to know how much I appreciate the excellent job provided to my group during our tour in Dubai. Your attention to detail, great communication skills, and knowledge made the experience even better than I expected. The desert tour was amazing and the whole group was very excited for it. I won't hesitate to bring future clients to your company,
Thank you for your hard work and dedication to this tour. We really appreciate all that you do. Miryam
Scotland lingers, and will for a while, as it was a very memorable trip. The itinerary you arranged worked out very well. Nancy and I were very happy with all of it. The pick-ups were efficient, the drivers courteous (even the one at 3 a.m.!). The local guides, in Edinburgh and Glasgow, were knowledgeable and fun, easy to converse with, and tailored their tours to our interests. The hotel locations in Inverness and Glasgow, we found to be excellent. The apartment in Edinburgh was nicely located; walkable to the sights we wanted to see.
(The tour we book for Shetland, Shetland Wool Adventures, was superb! Lots of knitting instruction, visits to wool mill and farms, drives over the Shetland Islands which are beautiful.
If any of your clients want an adventure in Shetland and are interested in the knitting/wool industry there, I would highly recommend it.)
Thank you so much for your service and advice. Nancy and I enjoyed every part of this vacation.
Carolyn T. San Francisco,
Cuba
Just want to tell you we had a fabulous time; thank you for everything. You arranged a real 5 Star experience for us. No WIFI issues, great salsa classes and teachers, wonderful tour guides and drivers, and excellent hotels. The itinerary was perfect.
Yvonne says we should use you in the future; she was very impressed with your work.
Patty Z., Yvonne C.
Dear Luciana,
Allow me to share with you the feedback from Dr. Coates regarding his trip to Brazil.
“This trip to Brazil is the highlight of all my trips. We had a great time. The service provided was impeccable and highly professional, especially the guides, drivers, and other persons involved. Thank you for an amazing and beautiful trip” Indeed, it is really pleasant to work with you, simply for answering all my requests and questions in a timely manner. Having been in the tourism industry for the last 54 years, I must say working with you has been a pleasurable experience.
Tewfic J. S.
We just arrived back in the United States from our stay in Ecuador and Peru. I want to follow up with you on our experience... we were thrilled with the level of service provided in Peru. Your representative met us at the airport and accompanied us every step of the way during our time in Peru. Every representative spoke English. All were knowledgeable and helpful. None of the four of us had ever experienced the level of service provided by them. All of us would highly recommend the operator to anyone who wishes to visit Peru. All of us wish to thank you for booking us with the operator. You made an excellent choice.
Blessings. Maria B
4 For prices and other details visit www.holidayswithdowntown.com