Page 24 - Demo

As a responsible corporate citizen, we commenced our Business Continuity Plan well before the lockdown began. Our quick response teams were entrusted to take care of our critical functions like customer care, operations, IT infrastructure and people, liquidity and cost management.
COVID-19 awareness programme in 11 languages through calls and social media. We also organised a ‘Doctor on Call’ programme for all our employees and customers.
We are taking all efforts to
scale our customer outreach by making product customisations and amending the credit policy to support businesses under the current circumstances within the prescribed regulatory guidelines.
incLUSive to the coRe
our aim is to drive greater financial and social impact while arriving
at business decisions. We focus
on financial literacy, community development, environment protection and relief programmes. With dedicated initiatives such
as diksha, we covered over
1 lakh customers, sensitising
them towards financial discipline, different financial tools and responsible banking practices.
We also promoted environmental care through Project Swachh Neighbourhood that garnered support and appreciation from local authorities and communities. Our community development activity, Chhote Kadam, enhances quality of life of marginalised communities with infrastructure projects that improve school buildings, primary health centres and others. We also undertook relief programmes during natural calamities. During the COVID-19 crisis, our people volunteered to distribute dry ration to daily wagers and low-income community members. We also provided financial assistance to Give India Foundation and Indian Association for the Blind.
1 Lakh
people sensitised towards financial discipline, different financial tools and responsible banking practices through our dedicated initiative, Diksha
Mr. Sunil Vinayak Patel also retired from his position as the Part-time Chairman of our Bank. He was a part of the Bank’s journey right from pre-incorporation days. He played
a stellar role in guiding the Bank with his experience and expertise through its evolution.
On behalf of the Board of Directors (Board), I am delighted to welcome Mr. Nitin Chugh as the Managing Director and CEO, of our Bank.
He brings in extensive experience
in retail and digital banking from
a highly acclaimed bank. His illustrious track record combined with exceptional leadership and values, makes him the right choice to take our Bank to the next orbit of growth and sustainability. I wish him the very best for all his present and future endeavours at the Bank.
StRonG coRpoRate GoveRnance
We are committed to the highest level of corporate governance, integrity and ethics. Our Board has an appropriate mix of Directors with diversity of thought, experience, knowledge, perspective and gender. Our Board has in total
10 (ten) Directors, including
6 (six) Independent Directors,
1 (one) Executive Director,
1 (one) nominee Director and
2 (two) non-executive Directors. Mr. Mahadev Lakshminarayanan, joined the Board as an Independent
Director and Mr. Umang Bedi, as an Additional Director (Independent). Our leadership strength is well- balanced. We also have three women Directors on our Board.
aGiLe ReSponSe
As a responsible corporate citizen, we commenced our Business Continuity Plan well before
the lockdown began. our quick response teams were entrusted to take care of our critical functions like customer care, operations,
It infrastructure and people, liquidity and cost management.
Our Bank also constituted the Business Continuity Monitoring Committee, a Board level committee comprising 6 (six) Directors, to direct, suggest, guide and advise appropriate measures to the Bank on various matters related to finance, business, risk, compliance, credit dispensation and regulatory or other matters that may arise
and may be necessary in the interest of the Bank during this global pandemic.
These strategies helped us to continue with our business operations with over 98% branches and ATMs functioning, along
with all critical functions, strictly complying with the prescribed social distancing measures. We announced moratorium for all our customers (on an opt-out or on-request basis) and started a
22 | AnnuAl RepoRt 2019-20