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3.0 THE STRATEGIC PLAN (CONTINUED) Table 11: Strategic Objectives Owners Assignments by Primary (P) and Secondary (S)
STRATEGIC OBJECTIVE
PRIMARY (P) AND SECONDARY (S) OWNERS
SO-01: Enhance Brand Awareness
Pro-Registrar (P), Corporate Communication Manager (S)
SO-02: Improve Stakeholder Satisfaction
SO-04: Increase Revenue
SO-06: Improve Product and Service Quality
SO-08: Enhance Corporate Performance Management SO-10: Improve Business Continuity
SO-12: Improve Organizational Culture
Table 12: Strategic Initiatives and Assigned Project Lead
SO-02: Lead Educational Transformation
SO-04: Expand Market Share
SO-06: Redesign and Create Innovative Products
SO-08: Implement Performance Management Framework SO-10: Implement BC/DR Programme
SO-12: Implement ResPECT Initiative
Pro-Registrar (P), Corporate Communication Manager (S)
Director of Corporate Services (P), Financial Controller (S)
Director of Operations (P), Pro-Registrar (S)
Director of Corporate Services (P), Senior Manager (CPSM) (S) Director of Technological Innovation (P), Senior Manager (CPSM) (S) Director of Corporate Services (P), Senior Manager (HR) (S)
Pro-Registrar
Director of Corporate Services Pro-Registrar
Senior Manager (CPSM)
Senior Manager (ITS) Senior Manager (HR)
SO-03: Improve Customer Satisfaction
Pro-Registrar (P), Corporate Communication Manager (S)
SO-05: Reduce Cost
Director of Corporate Services (P), Financial Controller (S)
SO-07: Increase Operational Efficiency
Director of Operations (P), Senior Manager (EDPD, EAS) (S)
SO-09: Improve Technology
Director of Technological Innovation (P), Senior Manager (ITS) (S)
SO-11: Strengthen Corporate Governance
Director of Operations (P), Legal and Compliance Manager (S)
SO-13: Improve Knowledge, Skills, and Attitudes
Director of Corporate Services (P), Senior Manager (HR) (S)
STRATEGIC INITIATIVE
PROJECT LEAD
SO-01: Repositioning CXC® as Regional Enterprise
Pro-Registrar
SO-03: Service Charter Optimisation
Corporate Communication Manager
SO-05: Implement Operating Cost Management Framework
Director of Corporate Services
SO-07: Implementation of e-Transition Framework
Director of Operations
SO-09: Implement Integrated Enterprise Platform
Director of Technological Innovation
SO-11: Implement Governance, Compliance & ERM Framework
Director of Operations
SO-13: Competency Management Framework
Senior Manager (HR)
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