Page 1 - Newsletter Vol 1 Issue 3 - Strategic Objectives SO4 SO5 10Sep2021
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Committed to
Our People…
Shaping Our
Future
Volume 1 / Issue 3 15 September 2021
STRATEGIC OBJECTIVES
Following on from Volume 1, Issue 2, this Issue operational excellence theme. Achieving financial
highlights SO4: Increase Revenue, and SO5: Reduce stability and exercising excellent stewardship will
Cost, both of which fall under the financial/ facilitate the provision of quality stakeholder
stewardship perspective and are incorporated in the experiences, the overarching goal.
CXC’s Perspectives and Strategic Objectives, 2021 - 2025
Strategic Objectives: Categorised under the four perspectives, these are the continuous
improvement activities that must be implemented for an organisation to achieve success.
KPIs: The critical indicators of progress toward intended results that are used to measure the
performance of the objectives thereby helping an organisation understand if it is achieving its
goals.
