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Superior service for you and your employees
We bring you high-quality, cost-effective health plans, along with superior service and tools for effective account management.
Collaborative account management
• Focus on understanding your unique challenges
• Provide you with the best solutions
• Remain proactive, consultative, and responsive
• Deliver competitive intelligence regarding trends in the marketplace
Customer service excellence
• Agents who receive extensive training on members’ needs
• State-of-the-art technology that helps agents give quick, efficient service • In-person support at Independence LIVE1
Secure, convenient online benefits administration
Administer your health benefits efficiently and securely 24/7 at ibx.com. Sign in for access to enrollment, billing, marketing tools, and our latest news.
• Pay by eBill: Make a one-time payment up until your premium due date or set up recurring monthly payments from one or multiple bank accounts.
• Manage your account: Add or remove an employee and change employee or dependent information.
• Get marketing toolkits: Access self-serve toolkits to help you promote Independence capabilities and services to your employees.
Stay in the know: Sign up for IBX Works
As a small business owner, you have a lot of responsibilities. We help make it easier to navigate
the resources Independence offers you and your employees. Sign up for our bi-monthly IBX Works emails to get information on seasonal topics, industry trends, and helpful reminders and suggestions to help members get the most from their benefits.
VISIT IBX.COM/IBXWORKS.
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1. Subject to availability based on public health conditions.
GET DIGITAL OPEN ENROLLMENT KITS
Looking for a digital option for open enrollment?
Get web versions of open enrollment kits at ibx.com/virtualoe