Page 18 - Just Better Care Possible Magazine - Issue 1

STEPS TO ACCESSING A HOME CARE PACKAGE
Get in touch with My Aged Care
www.myagedcare.gov.au
Phone:
1800 200 422
Hearing or speech loss (TTY): 1800 555 677
Speak and Listen:
1800 555 727
Help with English (TIS):
131 450
01 02 03
Approval
An assessor will be arranged to visit you in your home to assess your care needs and determine the level of support required. The assessor will approve you for a level of care (Level 1 – 4) and place you in the National Prioritisation Queue. You will be notified
of the outcome.
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Eligibility
To access a Home Care Package (HCP), you first need to contact My Aged Care. A professional from the Aged Care Assessment Team (known as Aged Care Assessment Services in Victoria) will assess your eligibility for a Home Care Package.
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Package assigned
Once you reach the top of the National Prioritisation Queue, you will receive a letter stating that you have been assigned a package. You then have 56 days to find your provider of choice to deliver your home
care services.
Choosing a provider
You can select the provider
you want to deliver your services and work with them to discuss your individual requirements. The best way to start is by researching different providers and speaking to them directly about the services they offer. You can also utilise the My
Aged Care Service Finder.
Financial considerations
The Australian Government subsidises a range of aged care services in Australia. If personal circumstances allow, you may need to contribute to the cost of your care.
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Service commencement
Once you have accepted your Home Care Package
and signed an agreement with your service provider, your services can commence. If your needs change over time, a reassessment may
be required to access a higher level of care.
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