Page 3 - Just Better Care Contractor Handbook
P. 3
Welcome
We are pleased to welcome you as
a contractor engaged to deliver services to Just Better Care customers. Just Better Care is known for providing high quality services, assisting customers to remain in their own homes for as long as possible.
A positive customer experience is at the centre of everything we do and we expect that all contractors are committed to delivering high quality services on behalf of Just Better Care. We rely on the efforts of third parties we engage with to provide the best services possible at every customer visit.
Contractors engaged by Just Better Care must always comply with relevant legislation and industry standards.
Contractors must also demonstrate respect and sensitivity to our customers and adhere to our compliance screening requirements, safeguarding measures & quality standards.
Please take the time to review this Contractor Handbook to ensure you understand and uphold expectations around service delivery and feedback. This is vital to ensure compliance with the relevant industry standards such as: the Aged Care Quality & Safety Standards, NDIS Practice Standards and Child Safety Standards (where relevant).
Just Better Care© Contractor Handbook 3
