Page 8 - Just Better Care Possible Magazine Issue 9

TOWNSVILLE
TOWNSVILLE IS TICKLED PINK BY “JOSH OF ALL TRADES”
Townsville has everything from agriculture, to production and trade. That makes it the right town for Joshua.
They say you’re not a local until you’ve lived up here for 25 years,” says Joshua, a Townsville local since 1988.
“I’d say I’ve earned the title of local by now,” he laughs.
Considered the capital of North Queensland by its inhabitants, Townsville is a historic city and
the largest urban centre north of Brisbane.
A sprawling city, it’s known for its beautiful natural icons and its access to the Great Barrier Reef.
Townsville has everything from agriculture, to production and trade. That makes it the right town for Joshua, who considers himself a “Josh of all trades”.
Joshua has had not one, but many careers. From real estate to retail and a stint as a wheelchair taxi driver, he is now a Community Support Professional, careworker trainer and computer technician.
You could say he’s tried his hand at a few things.
After leaving retail, Joshua took a working holiday driving taxis, often with passengers with wheelchairs.
“I got a reputation for looking after my customers and had people booking me in for appointments,” says Joshua. “So, I took the leap.
I did a course in nursing assistance through AustCare, and here I am.” “To me, customer service and
support work require the same skill set. You get to know your customers for the people they are, not the job you are doing for them.”
Joshua is in his second year of being a Community Support Professional with Just Better Care Townsville. He is a man in high demand.
“I’m an extrovert in every way. I haven’t focused my life on one thing, I’ve been able to do many things,” Joshua says, happily. “I can’t help it, it’s who I am.”
“One thing I’ve learned along the way – and something I tell my students – is that if you can come up with five different topics to initiate conversation with a stranger, you’re bound to learn something.”
As a male Support Professional
in a female-dominated industry, Joshua takes pride in his point of difference and the breadth of general knowledge he offers customers.
“If five years ago you had asked me if I ever thought about being
a Support Professional, I would’ve laughed” he says. “But here I am; I think I’ve found my calling.”
8 — JUST BETTER CARE
POSSIBLE