Page 19 - Ranger Home Care - Client Handbook

PROTECTING YOU FROM ABUSE AND HARM
Ranger Home Care is committed to ensuring that you will be protected from harm and abuse and enabled to live as independently as possible in a safe environment.
Carers receive regular training on how people must be treated, and they are trained to recognise if someone is being bullied, physically abused, or suffer financial, emotional, and psychological harm. Person(s) such as informal carers, relatives, friends, and members of the Home Care Staff or other professionals can commit abuse. Abuse can take form in subtle ways like carers calling people pet names that they do not like or speaking to someone else in a language they do not understand, so that they do not know if they are being discussed or not, or carers using their mobile phone whilst they are providing care or speaking over the head of you to another carer.
Any reports of abuse or concerns of abuse must be reported to the Registered Manager without fail. If you think you are being abused or are concerned you might be, you can speak to the Registered Manager. If you do not think you can speak to someone at Ranger Home Care, you can contact your local authority.