Page 8 - Redbriik: Property and Lifestyle Magazine Summer 2019

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multidimensional places that encourage clients to come in, explore, learn and get the advice they
require in a really interesting, informal environment. Who knows, that could also include a coffee shop!
We were also able to listen to and learn from some great individuals on the trip. One of those leaders was Howard Behar, a past president of Starbucks. He was truly inspirational and really engaged us with fascinating insights into the successes and failures during his long tenure. However, what
I really took from him is how Starbucks dared to be different. They did simple but highly personal things that were just not done at that time, like asking your name. Starbucks trained their people to ask questions and make people feel good about their day. They believed that people did not
go to their stores for the coffee, they went to Starbucks to feel good about themselves.
Howard talked openly about the empowerment of people within Starbucks and how they recruited only on attitudes and belief. While we
It is a testament to Redbrik that we
have always been able to recruit the best people, and we empower them to do what they know is right for our customers.
have not grown at the same rate as Starbucks, we have moved from a one branch business, run by just Julie Bulheller and myself, to employing more than 50 people across five buildings in sales, lettings and new homes.
It is a testament to Redbrik that we have always been able to recruit the best people, and we empower them to do what they know is right for our customers. While we know we have highly effective and experienced staff, we’ve also realised from this trip how much more workplace training happens in the USA compared to the UK. Consequently, we have re- examined our own training regime, and are working with one of the industry’s top training teams to help our people get even better.
At Redbrik, we have always tried to look long term, with an ambition to grow and offer end-to-end solutions for our customers. We know our reputation is everything, so it was with great interest that we got to experience a tour of
the Boeing campus and speak with employees about their recent troubles.
redbrik.co.uk
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