Page 13 - TelecomReseller JunJul 2014

JTuenle/cJoumly R2e0s1e4ller
13
Telecom ResMeallrechr/April 20134

MEDAK
downside is that it is so detailed, it can be a little and their call covers to voicemail. The third and that number will never be dialed. So, you would
Mdifficult to understand because there is so much fourth pages tell you how many message the pick an available, non-DID extension, and make
edak
information.
subscriber actually created from within their own the “Type” be “H.323”. I also like to make the TelecomReseller
The other report that would help you is run with mailbox and sent to other subscribers.
name somehowrelate to the actuallystation you
by Walt Medak
TM
the command “list measurements subscriber”
I’m sure that between those two reports you
Avayawill be creating. For example, if you are going
Avaya demystifiedtelecomreseller.com
should be able to gather all the information you
to make the actual wSuobrskcirnipgtiponhsone extension an then either “day” or “month” followed by
need.
Or change address, unsubscribe: 17413 SE 28th Street, Vancouver, WA 98683
By Walt Medak
gives you the options “n”, which means if
tie line. There is a delay getting the point to point the subscriber number. The problem with this
1234, I would call thCiasllo56n1-7e32“-2H335.323 for 1234” or
mistified
circuit installed, so I placed on order for some analog
all ports on the announcement board are
Advertising
DQe
report is that it is not as flexible as the activity
Q
something similar to that. It just makes it a lot
Web www.telecomreseller.com • E-mail publisher@usernews.com
I’m trying to set up an announcement, or rather
: We just added VoIP capability to DID trunks for the new location to carry the new
easier toCaklle36e0p260t-r97a0c8 k• TollfF.reeY8o00u667d-8o96n5’•tFarxe3a60ll2y60-n97e26ed to
busy the caller won’t hear the announce-
log because you can only select day or month.
mor
ou
e like
a
fom
r co
mp
ny in
ercial, to play to
However, the information is displayed in a
one of our offices that has a Definity
Web www.telecomreseller.com • E-mail publisher@usernews.com
worry about much more on the rest of the station News Department callers waiting in queue for our call center. I have a ment, “y”, which means if the ports are
numbers. I know it’s old technology, but so is the
forPlmease.e-ThmaileartniclesxantdsptresspreilesastesoascartteacahmtentshineMaicrcostouft aWlordstfoarmtiaot tno
editor@usernews.com. Suggested length is 250-300 words. At the end of the article, TN2501 VAL board, and I’ve loaded announcements
much more user-friendly manner. The report
9.5. I’m trying to set up a 4624 IP
all busy the system will wait until a port
Definity we’re using and it still works fine. However,
on it before, but those have all been the “play once
thpaletasye opruovidwe ciolnltabct einfourmsaitniong. D. o Cnotrsenadtgerapthicsi.sWse treasetrivoe tnhe arigshtytoeudit
: Oneofourexecutiveswasoutof is four pages long. The first page will tell you
phone, but I can’t figure out how to make it work.
is available and then start the caller at the
the orders got mixed up somehow, and the provider
the office for two weeks. When she
the number of times that particular mailbox
On our newer system, it’s as simple as adding
would any other digital set with the appropriate
and move on” type. This new recording is supposed
beginning of the announcement, or “b”
is telling me the DID numbers are pointed to the CO
For further clarification, please visit www.telecomreseller.com and click on Submission for content and length.
COGuiRdel,inCes. OurSEd,itCoriaol Cvalenrdarg(aelsoPonalitnhe) ,is busuefutltfor nappproprroiatge sruabjmect mattienr. g,
returned, she said she only had one
was accessed. That can be either by a caller
any other digital or analog set. How do I make
to play continually until the caller is answered. How
which functions essentially the same way
trunks. I didn’t think that was possible.
going to voicemail when the subscriber doesn’t
A
etc... You would use the actual phone type on
new voicemail message and is convinced she these work? This is just a test for now so I will be
Ado I set it up to do that?
should have had more than that based on her
“integ-mus” does. One thing to keep in
In short, you’re right, it’s not pos-
Publisher and Director of Advertising
mind if you use one of the repeating type
Douglas Green, publisher@usernews.com
answer (CALL ANSWER), or the subscriber
manually entering all of the IP information in the
this station, in your case 4624. You should
There are a couple options for setting
sible. On an analog DID trunk, there
average number of messages. Is there a report or
logging in to their mailbox (VOICE MAIL). One
phone, but I plan on getting our DHCP server set
notice as soon as you enter an IP phone type
of announcements, once the vector hits the is usually a signal sent between the central
Deputy Publisher
up a repeating announcement depend-
tshteinpg thattcapnlabyescotnhfeusianngnios uthnocsemcoelnumt nits will Carole Sangiorgio
upoffice and the PBX to initiate the call, and
that the “Port” entErxyebcuetciovemEedsitfioxr ed as “IP”
something I can look at in the Intuity to see what
eventually.
asrteayspilint itnhtaot“sPtreimp eu”natnildt“hNeocna-Pllrims e”.ithTherosceon- A
ing on exactly how you want it to func-
then the provider will send DTMF digits Jeff Owen
wa
s really happening?
since IP phones aren’t associated with a physical
rneelactteetdotohea“nSyasgtemntP, rthimeecTailmleer”psreettsisnegsinatdhiegit to the PBX: .ThTehDeefiPnBitXy 9w.5idllidthtaekne sromutee the Accounting
Ation. The TN2501 has 31 ports available
to play back the announcements to call-
port on a circuit pack likedigital and analog
“(siyfsyteomu-palraaymtehtersafnenatouurnesc”esmcreennt.aNs opramrtalolyf, a
call basedextorna prthogeradmigmitinsgrteocmeiavkeda.n IPYou
Tracy Titusphones. You will neeCodptyoEednittoer something in the
: Thereareacoupledifferentreports ers. The call volume in your call center
“collect” step), or the caller hangs up. The
would typically have the provider send the
Michelle Moody
you can look at, each with their own
that is just set for normal business hours. The
phone work as compared to the
“Security Code” field. This is what is used for
would determine, to an extent, how you
vector will not just continue to process like
number of digits that match your extension
Technology Editor
pros and cons. The first report is run
second page of the report is what would be
newer CM systems. I’m also glad you mentioned
the password whRaey Hnoralko, rgayghoirnakg@usienrnetwos.cotmhe phone. The wanted to set up the announcement. When
Graphic Design and Production
it does with a non-repeating announcement.
number length, and hopefully, you have
other difference is that you enter the extension
with the command “display activity-log xxxx”
of most interest to you in this case. There
you were trying to add a 4624 as those were one
you add the announcement itself with the
fcrommthaenAdud“iaxdcdomanmnaonudnlcineem. eThnte cxoxmxmx”a,ndyou
Q
your extension numbers match the DID
Spritzer Type and Design
We are in the process of opening a new office
are two sections on this page, “VOICE MAIL
of only 3 IP phones supported on that system, the
number of the H.323 station you just created in
wiollublrdinsgeulepcat stchreentyapsekinags yeoiuthteoren“itenrteag-rep” M
phone number range. So for example, your
the “Media Complex Ext” field. Once you have
extension number would be 1234 and your
tisers in their advertisements, nor do they assume responsibility for statements or opinions ESSjuAsGt EaSfeRwECblEoIcVksEaDw”ayndfro“CmAoLuLr AmNaiSnWoffiERce.
others being the 4606 and 4612. To make an IP
The publishers of this newspaper assume no responsibility for statements made by adver-
doarte“irnantegge-fmorutsh”e.reIpfoyrto.uThcehnoiscet“hiintgegab-mouuts”, MI pElSaSceAdGaEnS oRrEdCerEwIVitEhDt”h. eVporicoevimdeariltmhaetssalgreas dy
expressed or implied in the columns of this newspaper.
DID number would be 555-1234. You
phone work in your Definity, you actually have
that saved, you should be able to plug your phone
thies r“eQpouretuies”thfiateiltdisisvearuytodmetaitleicdaalnlydsehtowtos“b” asreervtehsosevtehratl oafnouthr eorffiscuebssicnritbheracrreeaaftoesr afrpoomint to
would ask the provider to send the last four
in and get it working.
to program two different stations. The first one
Newspaper delivery to conference performed by CTS Air Service
ewvheriycthimngetahnast wthastgcoainllgerosnwiniltlhesIsnetunitiyally all
wpoitihnitncitrhcueiItnatnuditsyoamnedgdreoluivnedrstaortyoCOurtrmunakilsbaotxthe
And as always, if you have any questions be connected to the same playback port and
digits of your number so the call would just
you create does not need to have an extension
please call 800-452-6477, or visit us at www. new location. This new office will probably just be
related to that subscriber, including turning
without actually calling your phone. Call answer
number in your DID number range. In fact, you
will just start hearing the message wherever
a temporary solution, so I order a new block of DID
route directly to your phone. On a ground
medak.com.
message waiting lights on and off, etc... The
are those messages when a caller isn’t answered
really don’t want to use a DID extension because
it happens to be during it’s playback cycle. numbers to come in to our main office on the exist- start CO trunk group (or loop start for that
If you select “integ-rep”, the “Queue” field
ing PRI, and planned on just routing them over the
See MEDAK, page 15
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