Page 27 - TelecomReseller JunJul 2014

Telecom Reseller
27
March/April 2014
June/July 2014
Telecom Reseller 27

Rsome DECT 6.0 headsets (great range), and they manipulated to work on them, but they are ugly headset base. It seems to integrate well, and isn’t
UFFIN
are very happy with them. The problem now is when you get it installed, and often don’t work well terribly expensive. There are special beeps in the ruffiN
that they want to be able to answer calls on them for very long.
headset when a call rings in, and just touching the
when they are away from their desks.
On the other hand, if you are okay with using IP
headset button answers the call.
by Phil Ruffin
pspheoncieasl(1c1axbxlseermiesa)d, yeoulimkeayobneei.n Ilunckt.his case,
theThpearierasreswa faepwpderda.wAbasckasntoexthaims aprlrea,ngyeomuecnat.n it tOo nworukr?old 2616 sets we used lifters to do this, Nortel notes A
Nortel Notes
Fuisrest,ttherwe ihsiatlem/bolsutea fpuallisrecfonrdpbinetsw1een& 2, the thoCuhgechk,wyiothuywouirllhueasdeseatdTe1alecrrtosseoevifetrhceable
but liTftehres dNono’trtweol rTk 1wecllronss3o9v04ersectsaabnlde niost just
pwrhesistien/gotrhaenhgeadpsaeitrbfuottronpiansd t4he&ca5ll, split the
By Phil Ruffin a
bthrantdyouucsaenhapsuar“clihftaesrec,aboler”ayvoaiulabclae.n make tallaonsItPansdetas.rdIstThe1recsromsseosvpecriaclahbealed,sentort to
QI’m connecting my Nortel system to another
one yourself. While an Ethernet crossover
be confused with an Ethernet crossover
white/green pair for pins 3 & 6, and use the
Q:
feature I can get to allow them to answer the calls
My vendor has a good model that replaces the
connecting. I’ve learned to be patient. Second,
cable swaps pins 1 & 2 with pins 3 & 6, a
cable. You will use an adapter to convert
white/brown pair for pins 7 & 8. Then you
I have a user who requested cordless
remotely?
standard analog connector between the cordless
this does nothing for answering a second call.
system using T1 connections, but I’m told I
the D-connector from the T1 card to an T1 crossover cable swaps pins 1 & 2 with
would have the white/blue pair at the other
Ethernet-like jack. The connecting cable is
headsets for her small department. They
headset base and the headset jack on the phone
It’s possible I could quickly hang up on the first
need to use a crossover cable. Is this a special Nortel A:
pins 4 & 5. For best results, you should
end on pins 4 & 5, and the white/orange
cwaabnlet toor bcaenabI jluesttoowrdaelkr arcoruosnsdovtherecoaffiblceeaandexpect I don’t have an answer for this if you
with a digital cable that has a USB connector for
call and answer the second one before it goes to
usually a standard Ethernet patch cord or
use a twisted pair in the cable for each of
pair on pins 1 & 2. The other wires would
server room while talking to their customers. I got
have to use the 3904 sets. Lifters can be
the phone and a special combo connector for the
voicemail, but I haven’t really worked at doing that.
remain the same.
Q
Third, it only works with certain cordless headsets.
CheckIswthitehreyoaugrovoedndwoarytotoskeeeipf ytoraucrks wofiltlhweonrukm. -
Thibsecrasbtlheamt ayrebne’tjuinstutsheeitnictkhetPfoBrXy?oSuormuesenrusm. -
bers are available for use and others need to be
Q:
reservedWfohreanwIhreilmeoavfetearcsaolmlpeiolontemleaailvbeosx. Ib’dutlike
to kno
wihtoswtilltohasshmowesisnagtheseiPnBiXt,wcahneIthgeorbIaccakn use
them or not.
and get those messages for their manager? Also,
A
That’s a really good idea. I think every- is there a way to make the message light go off?
one would benefit from having several
I set up new users on phones and get calls that
pools of numbers reserved—perhaps avail-
their message light is on but they don’t have any
able DID numbers, hold until a certain date,
messages.
and non-DID numbers. It’s too bad Nortel A:
didn’t think of that. You can use third-party
As far as I know, the messages in a
software, of course, that manages the num-
Vodia® mini PBX – Size does matter
mailbox are marked for deletion when
bers well, but other than assigning phantom
Vodia® mini PBX
you remove the mailbox, and there’s no way to
TNs for each of the numbers and labeling
unmark them. Maybe another reader will have
them, I don’t see anything.
Vodia® mini IP-PBX is ideally suited for SMBs and Home offices
Vodia® mini PBX – Size does matter
more information on that. A better option may
Vodia® mini PBX
requiring a full-featured IP-PBX phone system with an ultra compact be tJoucshtatnogerethveiepwas,swyorud coranevleinstchaallngthe ethaevail-
able numbers in a range in overlay 22
form factor. By bringing the powerful Vodia® PBX software to a
mailbox number until you find out if the manager
using PRT LUDN (List Unused Directory
Vodia® mini IP-PBX is ideally suited for SMBs and Home offices
wants what messages are in it.
compact low-power appliance, Vodia® mini delivers A-Grade
Numbers). Keep in mind that the list of
requiring a full-featured IP-PBX phone system with an ultra compact
For the message light, though, here’s what I do. I
business telephony features such as Auto receptionist, Automatic
numbers it prints will not be limited to
caflol drmistfraibcutotrio. nB,yVbirdienogi,nSgMthSenpootiwficearftuiolnVsoadniad®mPoBbXisliotyft,weanrseurtionga a
have an MCK key on my phone (Message Cancel).
the number of digits in your dial plan. For
I can press the MCK key, dial the number, and see
higchoemrpparcotdlouwct-ipviotywfeorraypopulirabnucesi,nVeosdsian®dmainsigdneilfiivcearnstAr-eGdruacdteion in
instance, you may see a list of numbers that
by a flashing indicator that the message light is on.
the overall TCO. Further value-add features such as Fax-to-email,
include 44302, 4431, 444, and 45 all avail-
business telephony features such as Auto receptionist, Automatic
Pressing the MCK key will turn it off, or pressing
able. If you are using a 5-digit dial plan,
Click-to-call, Address book synchronization, Call recording, CRM
Goodbye will leave it on. I also have an MIK key
www.vodia.com/mini
call distribution, Video, SMS notifications and mobility, ensuring a
that means you have the number 44302, all
(Message Indicator) that I use in a similar way to
integration and Microsoft® Lync presence, allow the Vodia® mini to
higher productivity for your business and a significant reduction in
ten numbers beginning with 4431, all 100
test message lights (but rarely).
provide SMBs with functionality that has so far been only available
numbers beginning with 444, and all 1,000
the overall TCO. Further value-add features such as Fax-to-email,
Q:
on larger UC solutions.
numbers that begin with 45. It’s useful
Click-to-call, Address book synchronization, Call recording, CRM Many of the phones in my system have
information, but it still has to be translated
www.vodia.com/mini
integration and Microsoft® Lync presence, allow the Vodia® mini to
been programmed with a No Hold
some before it’s useful.
The Vodia® mini PBX supports up to 20 IP phones with a capacity of
 Full featured IP PBX
Conference key. Users ask me from time to time
I’ve been taking courses in Cisco Unified
 Easy to set up
provide SMBs with functionality that has so far been only available
up to 20 concurrent channels. The SIP standard compliance of the
what that should be used for, but I’ve never used
Call Manager, and that was one thing it
 Low power consumption
on larger UC solutions.
Vodia® mini allows it to support a large range of compatible IP one. I can see in the user guide how to make it
does very well. By creating several special
devices and services including Video equipment, SIP trunks and PSTN
work, but why would people want it? They have a
Compact design
Calling Search Spaces, you can reserve
  Full featured IP PBX
Conference key.
The Vodia® mini PBX supports up to 20 IP phones with a capacity of
directory numbers for a variety of special gateways. The automatic plug and play support for a wide range of IP
purposes. There is the extra work of creat-
 No monthly contracts Easy to set up
A:
up to 20 concurrent channels. The SIP standard compliance of the
phones further enables Vodia® mini to provide seamless integration
 Vodia®mini allowsit tosupportalarge range of compatible IP
 Failover or primary PBX The best I can figure, the No Hold
ing the Calling Search Spaces and putting
in amultitudeofdeploymentscenrios. Low power consumption Conference key came about as an answer
all the numbers inside them, but even that
 Compact design
devices and services including Video equipment, SIP trunks and PSTN
to the AT&T (then Lucent, then Avaya) Drop key.
is pretty easy if you enter the numbers as
 No monthly contracts
All the phones from that company had (and still
Deploy the Vodia® mini as the primary PBX, for expanding a larger
a range. After that, the lists are pretty easy
gateways. The automatic plug and play support for a wide range of IP
have) the ability to drop the last party joined to
PBX, or as a failover device in the case of a power failure.
to manage.
phones further enables Vodia® mini to provide seamless integration  Failover or primary PBX
a conference. In a way, the No Hold Conference
If anyone else has a method that works
in a multitude of deployment scenarios.
fweaetlulr,epclaenadsoe tchhe ismameeitnhinagn.dEsjtoaibnlisthinegdaiscus-
csoionnfe.rBenecseiwdeitoshtehitehermaaCilonadfedrernecses koerycoorma Nmoent
Deploy the Vodia® mini as the primary PBX, for expanding a larger Hboxld Calonnfegrseindce ktehyisis arttwicol-ep,aryt opruocceassnfotrweet r
emaceh@paPrthyialRdduefd..UFisrest,#pNreossrttehleNkoeyteasnwdditihalyour
PBX, or as a failover device in the case of a power failure.
hweeneut.mber. With a Conference key, the rest of
te
the conference (if any) is “set aside” or put on Q It seems like all the companies I deal with are
o
hold. With a No Hold Conference key, everyone
getting rid of their Nortel (now Avaya) systems
617-399-8147
i
hears the new party being added. The second part
and moving to IP-based systems. What system do
r
you recommend for companies who have been using
is when you press the Conference or No Hold
n
onference key for the second time. That’s when Nortel for years?
www.vodia.com | sales@vodia.com
C
e
Aeveryone is joined together. If you continue the
f
I don’t think I should use this column
conference without invoking the second step, you
for expressing such opinions. I can say o
sthtilalthaIv’me thceuorprteionntltyo dtarokpintgheClaisstcpoartcyladssdesd to
i
617-399-8147
alenayrtnimtehbeefsoyrestyeomu pfeormr amneyntolywenstableisnhetfihte and r
cthonefebrenceefi.tI’voefnmevyercsoeemnpthaenyfe.atTuhreaatssaapider,feIc’mt
nm
www.vodia.com | sales@vodia.com
annostwseurrteoIthceoDurlodppkreoyp,beurltyusjeudstdiefyftlya,nitycasnystem recommendtionsoveranother.Itboils
giveyouthesameability.Ipersonallydon’tlikef
udsoinwgnthteofewatuharaet, baeccaoumse pitatnakyesnaeweadysmaynadbilhitoyw
Vodia Networks Tel: (617) 399-8147 | Email: sales@vodia.com 400 TradeCenter | Suite 5900 | Woburn, MA 01801 | USA
a particular phone system addresses those
o
to privately consult with the new party before
t
needs. Of course, Nortel systems are still
adding them to the conference. That can create
Vodia is a registered trademark of Vodia Networks, Inc. All other trademarks are the property of their respective owners. r i
supported by Avaya, and should be fine
a regrettable situation at times. Use your own
© 2014 Vodia Networks Inc. All rights reserved.
for several years. Changing to any other
judgment.
mo
n
See RUFFIN, page 25
a
Vodia Networks Tel: (617) 399-8147 | Email: sales@vodia.com Best Value IP PBX Solution
400 TradeCenter | Suite 5900 | Woburn, MA 01801 | USA
t
i POSITRON Looking for Select Resellers in US & Canad
d
a
a
Vodia is a registered trademark of Vodia Networks, Inc. All other trademarks are the property of their respective owners.

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