Page 3 - AvayaExtra Q2 2020

2nd Quarter 2020
Market Momentum Builds for New Cloud Collaboration Solution as Jenne, Inc. and Avaya Sign Strategic Agreement to Offer Avaya Cloud OfficeTM
Telecom Reseller: Extra Report on Avaya 3
New Avaya Cloud OfficeTM Collaboration Solution Gains Broader Channel Availability as Avaya and Telarus Sign Master Agent Agreement
Avaya UCaaS offer supported by Jenne’s outstanding agent support to drive organizations’ journey to cloud communications
AVON, OH & SANTA CLARA, CA
- Jenne, Inc., a value-added technology distributor and cloud master agent, has been named by Avaya (NYSE:AVYA)
as a master agent for its Avaya Cloud OfficeTM by RingCentral® offering. Business partners, resellers and agents who sign
with Jenne to provide this new offer, which combines RingCentral’s leading Unified Communications-as-a-Service (UCaaS) platform with Avaya technology, services and migration capabilities, will have access to all of Jenne’s industry-leading service and support to be successful.
Avaya is a global leader in solutions to enhance and simplify communications and collaboration, and Avaya Cloud OfficeTM provides a single solution for all communication needs, including calling, chat, meetings and collaboration, file and desktop sharing, and task management.
“Jenne is excited to offer Avaya Cloud Office which will allow our agents to offer their end-customers the ability to quickly transition to the communication mode that’s right for them,” said Patrick Howard, vice president of vendor management
and marketing, Jenne, Inc. “One click is
all it takes to start a call, join a meeting, contribute to a team chat or share content. Plus, Jenne offers our agents unparalleled value-added service and support to help them get started.”
“Adding Avaya Cloud Office to our portfolio provides Avaya customers and partners with access to a full suite of cloud solutions, and we are pleased to have Jenne working alongside us as a master agent to bring this new UCaaS offer to market,” said Frank Ciccone, Avaya SVP, North America Sales. “Avaya Cloud Office enables users
to benefit from Avaya enterprise-grade technology and capabilities with the ease and speed of the leading cloud unified communications platform to meet their unique requirements and budget. We are launching the solution globally beginning March 31, and we are excited to help drive our customers’ journey to the cloud.”
Jenne was Avaya’s first Master Agent when Avaya launched its agent program in 2018. Since then, Jenne’s outstanding agent support led Jenne to become Avaya’s leading Master Agent for Avaya’s UCaaS business, resulting in Avaya naming Jenne as its 2019 Avaya Cloud Partner of the Year at Avaya ENGAGE in February.
For more information on how to get started with Avaya Cloud Office with Jenne, contact avayacloud@jenne.com. n
Telarus independent sales agents will help meet the demand for Avaya UCaaS offer that combines voice, text, meetings, video conferencing, collaboration and more
Santa Clara, CA - Avaya Holdings Corp. (NYSE:AVYA) has announced that Telarus, LLC., master agent of business cloud infrastructure and contact center services, has been named as a master agent for its Avaya Cloud OfficeTM by RingCentral® offering. Avaya Cloud Office is an all-in-one collaboration solution providing seamless communications, file sharing, and collaboration capabilities across unified voice, video, messaging, digital customer engagement, and meetings. Telarus will provide this new Avaya UCaaS offer to its extensive network of over 4,000 technology brokers.
As the need for work-from-home collaboration solutions continues to grow, Avaya Cloud Office enables users to have their productivity-enhancing applications– calling, messaging, video conferencing,
file sharing, and collaboration–all in one place. Teams can work from anywhere,
on the devices they choose, and in the environments and applications they need, with Avaya Cloud Office providing a seamless communications app for businesses of all sizes. Avaya Cloud Office comes in
direct response to what partners have asked for–a robust and flexible cloud solution that expands Avaya’s leading UC portfolio, ensuring the company and its partners are meeting the evolving needs of customers worldwide.
“Telarus has a long history with Avaya, and we are thrilled to offer the Avaya Cloud OfficeTM,” said Kameron Olsen, Telarus VP of Biz Dev – UCaaS. “We have continued
to see incredible growth in the UCaaS space. I predict that will be even more true as businesses rush to move to a remote workforce.”
“We are globally launching Avaya Cloud Office beginning March 31, and Telarus, as a leading distributor of cloud communications solutions and services, is a tremendous partner to ensure the success of this introduction and extend the availability of Avaya’s complete portfolio of collaboration and contact center offerings,” said Dennis Kozak, Avaya SVP, Business Transformation. “Telarus is one of Avaya’s first master agent partners, and we are pleased to extend our successful relationship to enable them to offer Avaya Cloud Office to their extensive partner community.”
More at http://www.avaya.com and www. telarus.com. n
ScanSource Offers New UCaaS Collaboration Solution, Avaya Cloud OfficeTM – Providing Partners With a Simplified Solution for Voice, Video, Meetings, Collaboration and More
Oak announces new capabilities for Avaya IP Office users including hot desk recording
Greenville, SC - ScanSource, Inc. (NASDAQ: SCSC), a leading provider of technology products and solutions, and Avaya
Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, have announced that ScanSource will be offering Avaya Cloud OfficeTM by RingCentral®,
a work-from-anywhere cloud solution providing unified communications across voice, video, team messaging, file sharing and fax. As Avaya’s largest distributor globally, ScanSource and Intelisys enable partners’ acceleration to the cloud, while also supporting their premise-based hardware requirements.
ScanSource and Intelisys are uniquely positioned to help VARs and agents succeed in both their hardware and cloud practices. The addition of Avaya Cloud Office further strengthens ScanSource’s already-robust suite of cloud offerings, tools, resources, and expertise. Partners can tap into ScanSource’s comprehensive portfolio of hardware offerings and provisioning services, resulting in the creation of a seamless, turnkey communications solution. What’s more, partners in need of additional support and guidance in building a cloud practice can
To read this article further please visit
https://wp.me/p2Q636-ySu
Clarify call recording and quality management now supports Avaya IP Office hot desk users.
As organisations discover the benefits
of call recording and quality management, more and more are moving to extension-
side recording to ensure they capture every conversation. For some, the ability to record both internal and external calls in this way is a regulatory requirement.
Until now, finding all recordings associated with an individual hot desk user has been a challenge. The latest Clarify release lets you record, store and index the conversations
that matter by username, wherever your staff choose to work.
Richard Garel-Jones, Product Director at
Oak commented, “This new capability means you only need to licence users that need recording. This represents a significant cost saving for many organisations.”
Oak is also releasing an enhanced API for Clarify, ideal for organisations looking to improve operational efficiency and provide a better customer experience through integration.
Marketing Manager, Ian Bevington, added, “RecordX users who can now migrate their voice data to Clarify. This means existing customers can enjoy Clarify’s advanced features and access their legacy recordings through one easy-to-use interface.”
To find out more about Clarify visit www. oakinnovate.com/call-recording. n
#StayHome
COVID-19
Microsoft Teams
Voice Activation
Service Pack
In these uncertain times, SOFTEL are supporting the new “at home” workforce, flash-enabling enterprise voice channels through E1 Microsoft Teams, keeping the voice of the workforce connected around the globe.
www.SOFTEL.com