Page 13 - Telecom Reseller AprilMay 2015

April/May 2015
Telecom Reseller 13

TelecomReseller Will the Alchemy
Technology
TM
Interaction 20 Between WebRTC

Reseller
and SBC Create
UCNetworks
SoliRduGionld? 27

ASHISH
C
olwell
The Voice of Uniied Communications and Collaboration
19
by Ashish Jain, Director of Solutions
Marketing at GENBAND, on
The Voice of Uniied Communications and Collaborations
June 2, 2014 on “Real Time
Communications”
(tinyurl.com/l3pc9cs)
TNixoN
here is a lotof discussin in the industry
around:
● Whether – or not – service Off-site,outof
providersandenterprisewillnedSBCsinthe
future
mind? Not so
● Whether SBCs play a role in the world of fast: On-site power with
cloud services
WebRTC
● Whether a WebRTC gateway is standalone
function or an extension of SBC
By Duston Nixon, Marketing Communications Specialist,
Whether a WebRTC gateway replaces SBC
M● Minuteman UPS
Diferent approaches to implement
● oving telephone systems, serv-
WebRTC – HTTP/REST, SIP over Websockets,
ers, and data storage offsite has
etc. and which is better
become a top priority for busi-
here are multiple views and lot of times
nesses of all sizes, usually with a hefty list
the views are inluenced based on whose view
of requirements to ensure reliability.
it is! I’ve been studying whatSBC vendors,
The feeling is often out of sight, out of
non-SBC vendors, non-telco vendors, telco
mind once these services have been acti-
service providers, OTT providers, analysts, and
vated. The reality, however, is that they are
See Engage Cloud at:
technologists are saying, and what they are trying
only as reliable as your own infrastructure.
Enterprise Connect 2014 to push as part of their overall technology vision
How can you ensure a steady link to your
Booth 401
and product messaging.
cloud? It starts with reliable power.
March 17-20, 2014
Orlando, FL
LEE continues on page 15 ›› A Strong Connection Begins with
Strong Power
Support.com
Cloud-Based Call Recording & WFO Ideal for All cloud services, no matter how reli-
able, depend on a simple internet connection
Launches Nexus
SaaS and Other Hosted Service Providers
See NIXON, page 26
SupportCam Remote
Lewis
One of today’s hottest trends in SaaS is the growing ranks of Video Support

contact centers and businesses seeking cloud-based solutions ServiceEncrypting the
for call recording, quality management, and other workforce wave of big data
optimization (WFO) services.
Part 1
TelStrat’s Engage Cloud lets you tap this highly proitable Support.com, Inc., makers of cloud-based Nexus
market to upsell your existing VoIP subscribers and reach Communications Security
By Jonathan Lewis, director of product marketing, SSH
sotware for Support Interaction Optimization
entirely new customers. Best of all, you can do this with:
(SIO) and a leading provider of tech support
What inventory should be transferred
and turnkey support center services, today
to which warehouse? How are customers
• No capital or other up-front investment
announced full availability of SupportCam, a
using our website? How are the markets
• Your existing infrastructure
powerful remote video support service available
trending? Today, you can use Big Data
• TelStrat handling all implementation & system management
within Nexus.
to help inform business decisions across
SupportCam addresses a major need in
industries. The prevalence of Big Data –
Engage Cloud is highly afordable and lexibly priced, with technical support: allowing the tech support
and its ecosystem of applications and uses
both subscription and perpetual license plans available.
representative to see exactly what a caller is
– has ballooned over the past decade. With
Your contact center and business customers are demanding looking at using the camera on the customer’s
increasingly easy and cost-effective tools
Apple(R) or Android(TM) smartphone or tablet.
these recording & WFO services in ever increasing numbers. available to analyze – and monetize – mas-
SupportCam works on any contact center agent’s
sive amounts of data, organizations are
computer running Mac OS(R) or Microsot(R)
Don’t miss your chance to generate signiicant additional rev- discovering new ways to solve problems
Windows(R). It runs on Internet Explorer(R),
and extract value.
enue with these business-critical services for no up-front cost!
Firefox(R), Chrome(R) and Safari(R) web
Traditionally, corporate staff controlled
bBroigwsDeras.ta applications, but as the uses of
Contact your authorized telecom equipment reseller or TelStrat for more information and a live demo!
Bi“gSuDppaotratChaamvexpternodlsiftehreaategdent’hs eabialpitypstohave
tiroltuebrledshodotwandtioxtihsseuedsebpyalretmtinegnhtaiml lseeveel as
awnyetlhl.inTg hthee cpuisotonmeerspoifntsBhiigs pDhoantae owr tearbelent’t
ceasmpercaialtl-yolcoineceprnoedducatsb, opuorttseocnuarhituyb,at the
onset, yet as its use becomes more wide-
wiring on the back of a television, or indicator
spread organizations must take signiicant
lights on a connected device,” said Sampath
steps to ensure that Big Data analytics’
Gomatam, Senior Vice President of Product at
access to data is protected. And they need
Support.com. “his is especially important in the
to act quickly; there’s a lot of ground to
Call Recording I Quality Management I Coaching & E-Learning I Screen Capture I Speech & Desktop Analytics I Workforce Management age of the connected home.”
cover.
sales@telstrat.com | 972-543-3500 | www.telstrat.com
LEE continues on page 15 ›› See LEWIS, page 25
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