Page 23 - Telecom Reseller JunJul 2016

June/July 2016
Telecom Reseller 23
Nortel Notes

Don’t Turtle PathSolutions TotalView
RUFFIN

your network
Easily Identify and Resolve
Phil Rufin
VoIP Call Quality Problems

Q : In the nurse stations, there are seven in Plain-English:
phones in each one that all have the
same programming. All the extensions are
the same so when I need to do something “The call between the CEO and the VP was bad at
to a phone I can’t tell which one it is. Is
there an easy way to tell them apart?
9:35am due to a bad cable on the Finance2 switch
trunk port that was dropping 6% of its packets.”
A : You don’t tell what kind of phones
these are, so let me give you some ideas
that will apply to just about any of the Nortel TotalView will reduce your troubleshooting time, free up
PBX phones.
critical resources, and ensure great quality VoIP calls!
First, if you have a disabled phone and need Run
to ind the TN, you can use overlay 80 and
trace the extension number. Let’s assume 8 7 7. 74 8 . 1 7 7 7
|
www.pathsolutions.com/tr
this is customer number 0 and extension
50505. The command would be:
trac 0 50505
All of the TNs carrying that extension
number will be listed, and you can see which do this, but don’t have anyone willing to sit which TGAR to use when I create a new trunk by dialing the access code. If they don’t
is disabled.
and wait for your calls. In that case, you can phone. Does it matter?
have a 1, any (well, almost any) station can
If you need to identify one of several program a phone to answer the calls for
dial them. Stations with a TGAR of 0 can dial
working phones, you can use the continuous you. Program the digital or IP set with class A
: Hmmm.. It might matter. To ind
( just about) any access code. Another (more
trace command. I like to carry a tablet with of service AAA and HFA, then run the same complicated) limitation is whether there is a out, you have to list all of your trunk
me on this kind of trouble. Have someone continuous trace. The extension on key 0 has UNR, CTD, FRE, or other item listed irst in routes and see how the TARG is set. TGAR
ready to answer when you call, and set up a be unique! The phone will answer on the irst the class of service. You have to use a table in and TARG use a kind of binary arithmetic
continuous trace on their TN like this:
ring in speakerphone mode (you may want to the documentation to igure them out.
to determine whether the phone is allowed
entc 100 0 7 14 15
turn it down).
to dial the access of a particular route.
gotr
A short digression follows. You may want to Remember, trunks can be more than just a Q
: I got my co-worker to add FORCA
The irst part identiies the TN you want
use this automatic answer function for such way to make a local call. You may have long in the options for my login ID, but
traced and the number of minutes to run things as a phone in the switchroom or other distance trunks or even paging or tie trunks. what is the command to use it? Sometimes
the trace (15). The last command starts it non-public place. You can call the number There are good reasons to restrict access to I leave my desk with LD 11 running and I
running. When the call is answered you will and talk to whoever is there: “George, stop those trunks, but I can’t tell you what they need to drop it remotely.
see a lot of information, including the TN of gooing of and get busy.”
are with such little information. Look at your
the calling phone. Stop the trace with **** A
: The command is FORC 15 where 15
routes and see which do and which do not
or “end.”
: Almost all of my phones have TGAR is the ID of the TTY or PTY you need to Q
have a 1 for the TARG. If they have a 1, any
There may be times when you need to
set to 1, but some have 0. I don’t know
drop.
stations with a 1 in the TGAR cannot use the

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Clarity