Page 13 - Telecom Reseller FebMar 2015

February/March 2015
Telecom Reseller 13

TelecomReseller Is WebRTC
Technology
TM
Interaction 20 compelling

Reseller
enough for the
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-Part1

Colwell
19 The Voice of Uniied Communications and Collaboration
PLASMAN
The Voice of Uniied Communications and Collaborations
By Dries Plasman, VP Marketing
and Product Management, Voxbone
(www.voxbone.com)
NixoN
W
hen WebRTC irst launched in
2012, it was heralded as ‘disruptive.’
Off-site,outof
Some evenclaimed it markedthe
mind? Not so
end of the traditional telephone network (aka
“the PSTN” or Public Switched Telephone
fast: On-site power with
Network, providing the infrastructure and cloud services
services for public voice telecommunication).
In the two years since, the adoption of WebRTC
By Duston Nixon, Marketing Communications Specialist,
has been fairly limited, as the technology has
MMinuteman UPS
experienced the growing pains that many new
oving telephone systems, serv-
PLASMAN continues on page 16 ›› ers, and data storage offsite has
become a top priority for busi-
G
o
D
nesses of all sizes, usually with a hefty list
i
g
i
t
a
l
o
r
ts
o to
f re
quire
men
e
ns
ure
re
liab
ility.
Die: Contact
The feeling is often out of sight, out of
vated. The reality, however, is that they are
mind once these services have been acti-
See Engage Cloud at:
Centres
only as reliable as your own infrastructure.
Enterprise Connect 2014 How can you ensure a steady link to your
Booth 401
cloud? It starts with reliable power.
March 17-20, 2014 FOSTER
Orlando, FL
A Strong Connection Begins with
Strong Power
by Adam Foster, Group Executive
Cloud-Based Call Recording & WFO Ideal for All cloud services, no matter how reli-
Dimension Data Communications
able, depend on a simple internet connection
SaaS and Other Hosted Service Providers
T
See NIXON, page 26
here’s no doubt that the industry changes
captured in Dimension Data’s 2015
Lewis
Global Contact Centre Benchmarking
One of today’s hottest trends in SaaS is the growing ranks of Report are not only real, but also far-reaching. A
revolution is occurring . and it’s to be ignored at
contact centers and businesses seeking cloud-based solutions Encrypting the
organisations’ own peril. If contact centres don’t
for call recording, quality management, and other workforce wave of big data
keep up with ofering a broader, more integrated
optimization (WFO) services.
choice of digital contact options, they run the risk
Part 1
of haemorrhaging more and more customers and
TelStrat’s Engage Cloud lets you tap this highly proitable eventually losing relevance completely.
market to upsell your existing VoIP subscribers and reach By Jonathan Lewis, director of product marketing, SSH Communications Security
entirely new customers. Best of all, you can do this with:
FOSTER continues on page 17 ››
K
m
a
n
d
G
S
SWhat inventory should be transferred to which warehouse? How are customers
n
o
M
• No capital or other up-front investment
usi
e markets
ng
ou
rw
ebs
ite
?H
ow
a
re th
• Your existing infrastructure
E
x
p
a
n
d
C
o
l
trending? Today, you can use Big Data
l
a
b
o
r
a
ti
o
n
• TelStrat handling all implementation & system management
to
he
lp
in
fo
rm
bu
sin
e
s
s
de
cis
io
ns
a
cro
ss
to Develop Highly
industries. The prevalence of Big Data –
Engage Cloud is highly afordable and lexibly priced, with and its ecosystem of applications and uses
both subscription and perpetual license plans available.
– has ballooned over the past decade. With Secure Telephones
Your contact center and business customers are demanding increasingly easy and cost-effective tools
these recording & WFO services in ever increasing numbers. available to analyze – and monetize – mas-
sive amounts of data, organizations are
he Berlin-based companies, Snom Technology
Don’t miss your chance to generate signiicant additional rev- discovering new ways to solve problems
AG and GSMK CryptoPhone, are intensifying
and extract value.
enue with these business-critical services for no up-front cost!
their collaboration with respect to developing
Traditionally, corporate staff controlled
hBigighlyDsaetcauraepepnclircyaptieodntse,lebphuotnaes. Sthneomusisetsheof
Contact your authorized telecom equipment reseller or TelStrat for more information and a live demo!
wBoigrldD’saitrastahnadveleapdrionlgifberraantdedoftphreofeaspsiposnahlave
ainldteernetderdporiwsenVotoIPttheelepdheopnaerstmanednGtaSlMlKevel as
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oefspreoctieacltleyd ocpoenrcaetirngesdysatebmosutansdecenucrrityyptaiotnthe
onset, yet as its use becomes more wide-
solutions. he companies have been collaborating
spread organizations must take signiicant
since 2010, and as technology partners, both
steps to ensure that Big Data analytics’
companies are currently working on new secure,
access to data is protected. And they need
encrypted and tap-proof desktop IP telephones
to act quickly; there’s a lot of ground to
Call Recording I Quality Management I Coaching & E-Learning I Screen Capture I Speech & Desktop Analytics I Workforce Management that are immune against attacks. he objective of
cover.
sales@telstrat.com | 972-543-3500 | www.telstrat.com
LEWIS continues on page 17 ›› See LEWIS, page 25
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