Page 3 - Extra Report on Avaya Q4

4th Quarter 2016
GOTTHEIL
So, if your phone system can make co ee, it can CERTAINLY do other, less intensive and more business focused, tasks.
Let’s talk about end user administration.
What are the most common headaches a phone
system administrator deals with on a daily
Telecom Reseller: Extra Report on Avaya 3 continued from page 1
basis? While I’m sure that the aggravating tasks
are numerous, the most common ones I’ve run
want to enable. Features range from timid to
dangerous, and can be set based on the end
user’s technological competence level. So, let’s
roll through each individual support related
YOU: No problem, just log onto your self-
administration portal, click Forwarding, and
enter the forwarding destination. en set
into are as follows:
Call Contact Center Solutions (continued) l HELP! I forgot my voicemail password!
Company Solution name
Description
Avaya Platform
Website
l HELP! My calls are going straight to MInterasctsivae Ngoirnthwgest, Inc. INI Equilibrium
task and see how Self Administration solves this
Forwarding to YES. Don’t forget to click save!
post these instructions to your IT home page, so
v(IoNiI)cemail and I don’t know why! ColmCpanyou please forwarSdomluyticoanllNs?ame
problem:
that your standard response to EVERYONE is
Jacada Ltd. Jacada Workspace Agent Desktop, MlutaCrean you pleaseAhgenlpt SmcriMpetuin tgag,reaunSrdpeeVeioscuha-tltIohV-RToewxt to
out how to turn OFF call foArvwayradiPnlga?tform Customer service solutions designed to provide an improved customer service experience by Avaya one-X® Agent
tNuMrSnAOdapFtiFvecLaimllitefdorwarNdMinS Agd?aptive CTI Integration MHoobwilidtyo I program a speed dial?
OACISYaSn you PLEASE OpArIoSYgSrVaomice Caombupltiatnocne aondnQmualyity
admcointaisctcreantieorsn portal, click Voicemail, and enteVroicyeoCuomr pNliaEncWe anpd aQsusalwityoMrdonitnoritnhg esolVutoioincsemail
it to NO. Don’t forget to click save!
END USER: How doAvIaypa rAourga®ram a speed dial?
to fowcuwswi.ndegvconnewcthmartk’setrpelaclel.ycomim/opaisoyrstant: running Website
Company
Solution Name
Description
Avaya Platform
phone to do ‘X’?
Code section. Don’t forget to click save!
YOU: No problem, just log onto your
your business and supporting your customers. n
iNEMSOFT
CLASSONE® iCAS
Software that connects Land Mobile Radios with Avaya Aura over IP/SIP allowing all parties to Avaya Aura®
https://www.devconnectmarketplace.com/inemsoft
Spectrum Corporation Symmetrics
Tango
Public Safety & E911 Solutions
12
pro le, and can select which features you
Monitoring - Speech Analytics
Avaya IP O ce
Spectrum Uni ed Contact Center Reporting Symmetrics nVision Reporting and Analysis
Enterprise Accelerator Fault Tolerant Software
Complementary reporting solutions such as data collectors, desktop displays and wallboards Avaya Call Management System
Transforms any mobile device into an enterprise office phone, securely connecting enterprise Avaya Aura®
www.devconnectmarketplace.com/spectrum-corporation www.devconnectmarketplace.com/symmetrics
wSoprek eocwhsV, cooincneeRcteocrsoagnditaipopns,&whCiachllcRaencordingbusiness today – Breeze does integrate with be downloaded for free, as well as available for other solutions.
especially with daily case discussions.
During the discussion of cases, doctors
Company Solution Name Description
Avaya Platform
Website
Let’s examine how the Avaya IP O ce will make YOUR life, as a system administrator, much more pleasant.
ere is this really neat feature called Self
Administration. You enable it in the end user’s
END USER: HELP! My calls are going straight to voicemail and I don’t know why!
YOU: No problem, just log onto your self- administration portal, click Do Not Disturb, and set it to NO. Don’t forget to click save!
self-administration portal, click on Personal Directory, and knock yourself out. Don’t forget to click save!
END USER: Can you PLEASE program a button on my phone to do ‘X’?
YOU: No problem, just log onto your self-administration portal, click on Button Programming, and knock yourself out. Don’t forget to click save!
Now, wasn’t that easy? In fact, you can even
END USER: Can you please forward my Extra report on Avaya BUYER’S GUIDE
Extra Report on AvayacaBllsU? YER’S GUIDE 5
Software load balancing delivers high availability for voice applications
Avaya Aura® Experience Portal END USER: Can yoAuvapyaleVaosice Phoertlapl me gure
www.devconnectmarketplace.com/ini
ENDDUeSsEcrRip: tHioEnLP! I forgot my voicemail
passtwreoamrPdlrien!minigseagaendt icnltoeuradc-tbioanssedwiuthniafieladrgmeensusmabgeinrgofssoylusteiomns YOU: No problem, jAuvsatyaAloAvuagryao®InEPxtOpoeffriyceeoncuerPosretallf-
YSOuitUeo:fcNomopupterrotbelleepmhon,yjcuosntalcotcgenotenrtaoppylicoautiornsedelfsi-gnedtoenahadnmceisnmiasllttroamtidosnizeportal,cAlviacykaIPFOo rwcearding,andset
“Just chWeecbkstihte IT home page!” Life is great! www.devconnectmarketplace.com/jacada
In cownwcwl.udesviconn,elicftemaisrkehteplcatciec.coemn/omuugtahreas it is.
Whywnwowt.dcehvcononseectmaaprkreotpdlaucec.tcotmh/antmws-aidllapctaivlem your
environment for you, so that you can get back
communicate seamlessly.
Business intelligence solutions for contact center reporting and analysis Avaya Call Management System
https://www.devconnectmarketplace.com/tango- networks
Telstrat
TelStrat Engage
and mobile networks.
www.devconnectmarketplace.com/telstrat
HARDY
optimization using Avaya Speech cAonanlyticnsued from page 1 Call history, call recording, and real-time reporting suite
Avaya Scopia Helps Rural
Company Solution name
Description
te
Conveyant Systems, Inc Sentry Emergency Location
On-site notification to key personnel, via screen-pop or e-mail, so that first responders may Avaya Aura®; Avaya Communication www.devconnectmarketplace.com/conveyant
pre-programmed with the code needed to
business units to quickly solve problems in
Avaya Aura® Contact Center Contact center management solutions for call recording, quality management and workforce Avaya Aura®
Medical Team Collaboration
demo, and one week later was piloting video on
scratch, either. To further ease the development Since not everything can be solved with a GmbH connects three emergency
Communication Resources, ACE-CRI Turnkey Server
Turnkey single server VMware® deployment of Avaya Agile Communication EnvironmentTM Avaya ACETM www.devconnectmarketplace.com/cri
cInrce(aCtReI) applications. It doesn’t require specialized and 999
weeks – or even days. One Avaya customer started playing with the Breeze tools during a
telephony knowledge, API development
RedSky Technologies Inc. RedSky E911 Manager® & E911
Comprehensive E911 location protection and cloud-based national 9-1-1 routing service Avaya Aura® www.devconnectmarketplace.com/redsky-technologies
knowledge, or SDK experience.
Development and Professional Services
Management Solutions for E911-112 quickly be directed to the emergency Server 1000
Anywhere® Network Service
its site. St. Josef ’s Hospital Weisbaden connecting the three sites,
VPI (VoicePrint International) VPI EMPOWER E911 PSAP and WFO Suite Risk management, quality management, and performance optimization. Also provides Next Avaya Aura®; Avaya Proactive Contact www.devconnectmarketplace.com/vpi
Snap-ins don’t need to be developed from
Company Solution name Description Avaya Platform
Website
Generation 9-1-1 recording of multimedia communications.
collaboration between the sites has
FCS Computer Systems FCS Professional Services for HMS 400 Comprehensive installation and training services on the Avaya HMS 400 product Avaya HMS 400
www.devconnectmarketplace.com/fcs-computer-systems
process, the Avaya Snapp Store o ers pre-built single vendor solution – it’s just the reality of
hospital locations using Avaya video
conferencing to better manage
increasing demand for patient care and
been simpli ed and strengthened,
Sdn Bhd
pEunrtcehrpasreis. e Infrastructure/Enterprise Networks and SerIvf itcherMe aisnna’tgaelmreandty/EanStenrapr-isine tQoudaolitiyt, Mit onitoring anrdisMinagnacgoesmtsent
Calabrio Calabrio ONE WFO and Analytics Calabrio ONE is a workforce optimization and analytics solution Avaya Aura®; Avaya Call Management https://www.devconnectmarketplace.com/calabrio
Com painny k of the SnappSolSutionrenaamsethe iTunes App canDbesecridpteiosnigned. It’s what Breeze is designed SANTA CLARA,AvCayAa P-laPtforromviding
can view and discuss data and imagery
Store, but for business applications. e Snapp for, and it helps with everything in the contact emergency patient care in rural
lab data. Without long travel times,
Integrated Research (Prognosis) Prognosis VoIP Monitor and Management Real-time voice quality performance management and monitoring
Avaya Aura®
www.devconnectmarketplace.com/integrated-research
Phybridge Inc. Phybridge POLRE
TDM to VoIP infrastructure solution
Generation 9-1-1 recording of multimedia communications.
Avaya IP O ce
care team and Avaya Communciation Server 1000
specialists across its three locations.
important advantage.
To learn more
in the St. Josef’s
Avaya IP O ce
Avaya Business Communication Manager
Xima Software Xima Chronicall
Avaya IP O ce www.devconnectmarketplace.com/xima-software
collaboration capabilities and embedding them
directly into existing systems from the back
Germane HPaealthcarerAe ssociation
Company Solution Name
Description
Avaya Platform Website
into existing business processes or creating
o ce and integrate context and analytics across
911 ETC CrisisConnectTM
Complete, end-to-end E911 solution that is fully compliant with state laws and OSHA
Avaya Aura®; Avaya one-X® www.devconnectmarketplace.com/911-etc-inc
new processes. At its core, it is an application
the enterprise.
Improv
tient Ca
and Speed
Collaboration Solutions
standards
Communicator
platform with optional Snap-ins that have been
It provides an opportunity for IT and the
A
vaya Pl
atfor
System
togeWtehbseitre, such as X-rays, MRIs or
m
We
bsi
Store is the rst of its kind in the industry, center and across the enterprise. It’s easy to Germany can challenge any healthcare NetIQ Corp d/b/a Attachmate NetIQ UC and VoIP Management Assessment, diagnostic and management tools for VoIP networks Avaya Aura®
LumenVox LumenVox Speech Automation Automated speech recognition, text-to-speech, call progress analysis and speech tuning Avaya Aura® Experience Portal
www.devconnectmarketplace.com/lumenvox
Technologies technology and services for a variety of applications
www.devconnectmarketplace.com/netiq
and like iTunes, it also allows developers to deploy these applications, and the out of the box organization. ForASvaty.aJComsmeufn’iscatHionoSseprveitr a10l00
able to connect. Video conferencing
Telstrat TelStrat Engage Contact Center Suite Contact center management solutions for call recording, quality management and workforce Avaya Aura®, Avaya IP Office, Avaya www.devconnectmarketplace.com/telstrat
make their Snap-ins available to others. It’s the capabilities integrate with existing omnichannel Weisbaden GmbH, a solution such provides St. Josef ’s with the possibility
ObjectTel, Inc. ObjectTel CLASSONE Endpoint Manager Simpli es the integration and management of critical communications Avaya Aura®
rst place to look when developers or lines of
optimization using Avaya Speech Analytics Business Communication Manager
Risk management, quality management, and performance optimization. Also provides Next Avaya Aura®; Avaya Proactive Contact www.devconnectmarketplace.com/vpi
VPI (VoicePrint International) VPI EMPOWER WFO Suite
is a critical piece oAvfatyahAeurpa®uzzle for datawowfwa.dlelvckoinnedctsmianrkerteplaclet.ciom/eph—ybridagne
www.devconnectmarketplace.com/objecttel capabilities and getting context from employees as Avaya Scopia vAivdayeaoIPcDoesnkpfehornesncing of integrating patient data and vital
experts from di erent disciplines are
True to its name, Breeze makes IT managers’ and developers’ jobs
coordinating
Without long travel times, Avaya Pleatxfopremrts from di Webrseitnet
Unified Communications Solutions
easier. Because so much of the platform is pre-built, departments
Company Solution Name Description
Messaging
case study go
Company Solution name Description
The regional
clinic association to http://www.
AudioCodes AudioCodes MediaPack Series Analog VoIP Gateways
Avaya Platform Website
can respond more quickly than they’ve been able to with existing
Avaya Aura®; Avaya Communication www.devconnectmarketplace.com/audiocodes
Mutare
DuVoice
Mobility Solutions
FCS Computer Systems Sdn Bhd
technology.
of St. Josef’s
avaya.com/en/
Mutare SpVeoecIPh-Gtoa-tTeewxatys Premise and cloud-based uni ed messaging solutions
AvayaSIePrvOde rci1es00c0iplinesareablewwtwo.decvconnenctmearcketplace.com/mutare
Company Solution name
Description and Otto-Fricke HAvoaysapPilattafolrmin Bad with less than 200 rooms per property
videWoe_bcsitoenferencing.pdf systems
thiNeErMeSaOrFeTmanyavailable. CLASSONE®iCAS
For example, just using the available Snap-ins,
ereSoifstwpalrenthtayt ocofnrnoecotsmLatnod MploabyilewRaitdhiosSwniathpA-vianysa.Aura over IeP/nSIaPbaleowhinegalltphacrtiaesretospAevcayialAiusrta®s to attend
“The ahbttpso://luwwtew.dsetvrceongectmhaorkfetphlaece.Acovma/iyneamsoft
solution as a reliable connection
in terms of picture, sound and
developers can add smart caller ID on inbound
sandbox that enables customers to develop
Phybridge Inc. Phybridge POLRE
TDM to VoIP infrastructure solution
Avaya Aura®; Avaya IP Office; Avaya www.devconnectmarketplace.com/phybridge
Public Safety and E911 Solutions
new apps without impacting ongoing business
and outbound calls, include click-to-call video
sometimes on a momCoemnmtu’sncniaotiotnicSer.ver 1000 Avaya Platform
comprehensiveness over any distance
Company Solution name
Description
Website
chat on an enterprise website, and leverage SMS
operations. Once the app is ready, it’s easy to
Reducing the time it took to travel
is key. It also provides maximum
911 ETC CrisisConnectTM
Complete, end-to-end E911 solution that is fully compliant with state laws and OSHA standards Avaya Aura®
www.devconnectmarketplace.com/911-etc-inc
Video Solutions
deploy, and the sandbox allows for businesses to to other locations for both patient Avaya one-X® Communicator
and email capabilities. A bicycle repair shop
test and re ne to meet the needs of the market, consultations and meetings meant On-site noti cation to key personnel, via screen-pop or e-mail, so that rst responders may quickly Avaya Aura®
security, since we are dealing with con dential patient data. We did not
can send text messages to customers when their
Conveyant Systems, Inc Sentry E9-1-1
www.devconnectmarketplace.com/conveyant
Company Solution Name
Description Avaya Platform
Website
for customer serviceEp91u1rApnoywsheesr.e® Network Service Conferencing
e end result from using Avaya Breeze is an while facing increasing numbers of
our site and allows us to build many
True to its name, Breeze makes IT managers’
improved customer experience. Businesses can patients and rising health care costs, Risk management, quality management, and performance optimization. Also provides Next Avaya Aura®
of the conceivable video scenarios for
VPI VPI EMPOWER WFO Suite a(VnodicedPreinvteInloteprneartiso’najol) bs easier. Because so much of the platform is pre-built, departments can
creaGteenewraotiornk9 -1o-w1 rsecaorndidngionftmeugltriamteidoiancsomthmautnicaaltlionws
customers to reach them on the customers’
terms, from their smartphones or via video chat,
and businesses can contact customers according
www.devconnectmarketplace.com/vpi
respond more quickly than they’ve been able
the association reAavadyailPyropacutivresCuonetasctnew, innovative paths in technology, adding Avaya Scopia videoconferencing to the mix.
health care little by little.” Thomas Gorniok, IT manager, St. Josef ’s Hospital Wiesbaden
For more information, please visit
www.devconnectmarketplace.com/knoahsoft
y
Speech/Voice Recognition and Call Recording
to with existing technology. If the business
Company Solution name
Description
Avaya Platform
Website
units ask for an application or work ow, Breeze
to their preferences. Simply said, delivering a
With Avaya Scopia videoconferencing
www.avaya.com. n www.devconnectmarketplace.com/callcopy
CallCopy, Inc. cc:Discover WFO Solution - Speech Analytics
Speech Analytics and Workforce Optimization solutions
Avaya Aura®
Avaya Proactive Contact
Avaya Aura® Avaya IP O ce
allows them to build or integrate capabilities
superior customer experience can be a Breeze. n Speech Analytics and Workforce Optimization solutions
DuVoice PMS Integration
Supports the hospitality market by providing PMS interface, wake-up calling, guest voice mail Avaya IP Office
www.devconnectmarketplace.com/duvoice
FCS WinExpress Hospitality PMS
Hospital Wiesbaden
and on line guest administration includes St. Josef ’s Hospital-Rheingau
SIP-based, single server and interface system specifically designed for small, boutique hotels Avaya IP Office
documents/ cs_st_josefs_hospital_uc7526_scopia_
Integration
bMuosvitnasess need to creaMtoeviatasnHeowsteadpMpoblilceaStoiluotnion–foar nHodspitalityandCocnunsecttosmguesrts’.mobile devices to the hotel communication system for in-hoSusce,hlowcaal alnbdach. TheAavsaysaoAcuria®tion needed to
Quwowwte.devconnectmarketplace.com/movitas
long-distance calling, making those devices virtual room phone extensions Avaya Communication Server 1000
communicate seamlessly.
Breeze provides a development environment
to patients regardless of their location
and consult with their care teams —
without having to wait for a response from a more time for patients.
be directed to the emergency Avaya Communication Server 1000
bikes are ready to be picked up, or a company
caGnlobealsIniltyeracdtivde vSoidluetioncs,hLaLCt wiGtIhS iHnosatemd VoidbeioleasaapSpervice (VaavSe)ndor.Cloud-based, feature-rich, multi-point video as a service. Seamless coTnfoerenncisngubretweexencellentPlaptfaortmieIndtepceandren,t
want island solutions, but a future- proof,wowpwe.dnevcpolnantefctomramrketphlaacet.ciosmh/golosbatle-indtearatctive-
RedSky Technologies Inc. RedSky E911 Manager® &
Comprehensive E911 location protection and cloud-based national 9-1-1 routing service Avaya Aura®
www.devconnectmarketplace.com/redsky-technologies
powered by Avaya Scopia Video
video end-points, mobile devices and pads
solutions
www.devconnectmarketplace.com/fcs-computer-
KnoahSoft
KnoahSoft Harmony
Sofia knows
Avaya.
AVAYA-TESTED CALL RECORDING SOLUTIONS
Comprehensive support for compliance requirements Quality assurance, evaluation and eLearning tools Ideally pri
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