Page 7 - Extra Report on Avaya Q4

4th Quarter 2016 Telecom Reseller: Extra Report on Avaya 7
Fierce Innovation Awards: Healthcare Edition Program Announces Finalists, Avaya Recognized
SANTA CLARA, CA - Avaya has announced that is has been selected as a nalist in this year’s Fierce Innovation Awards: Healthcare Edition 2016, an awards program from the publisher of FierceHealthcare, FierceHealthIT, and FierceHealthPayer. Avaya was recognized as a nalist in the category of Privacy and Cybersecurity Solutions.
Avaya was selected as a nalist for its innovative, industry leading solution, SDN Fx Healthcare.
Finalists were selected by a distinguished panel of CIOs from renowned U.S. hospitals and healthcare systems, including Aspirus, Cook Children’s Health Care System, and JFK Health System, among others. e complete list of judges can be found at https://www. erceinnovationawards.com/ healthcare/2016#our_judges.
All applications were evaluated based on the following criteria: care e ciency, competitive advantage, nancial impact/value, market need, patient experience/satisfaction, quality of care and patient outcomes, and overall erceness and innovation. Finalists were selected based on
calculation of the judges’ scores in each area. “ e pace of advancements in medical
device technologies is at an all-time high, but unfortunately, so is the increase in security breaches, despite very conscious e orts on the part of the industry to close potential gaps. What happens in many cases is that healthcare organizations may hold back on attaching medical equipment to their network where
they can be accessed by authorized medical
sta and IT personnel — which delays possible improvements in patient care and operations. Avaya SDN Fx Healthcare is the rst solution
to eliminate that compromise between rapid adoption and security while relieving the management and inventory requirements, thus making digital, smart healthcare a reality, today.”
– Marc Randall, SVP and GM, Avaya Networking
Avaya SDN Fx Healthcare is a unique networking solution that automates the connection, protection, and management of medical devices deployed throughout healthcare facilities. Healthcare organizations are currently implementing thousands of connected medical
devices to improve patient care, increase sta e ciencies and reduce overall costs.
However, these medical devices are under signi cant attack from hackers seeking to tamper with controls and gain access to more sensitive areas of the network; such as medical databases.
Avaya SDN Fx Healthcare enables organizations to:
● Secure on-boarding of new medical devices so that they can be centrally managed and easily accounted for through inventory management tools
● Simplify end-to-end clinic segmentation, which is invisible to IP scanning / hacking techniques and prevents lateral movements
to protect critical applications and patient information.
● Eliminate manual networking tasks such as device on-boarding, hop by hop provisioning to set up network segments and the complex provisioning of ACLs and rewall rules to enable far greater IT e ciency.
For more information, please visit www. avaya.com. ■
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New Avaya Partner Program Gives Resellers the “Edge” to Succeed
New Avaya Edge Partner Program Expands Rewards, Streamlines Requirements, Aligns to the Digital Business Imperatives
Santa Clara, Calif. - Avaya has announced 2anndeQwusatrteearm2l0in1e6d channel program that
better equips partners to thrive in a so ware
and services industry and provides greater
Avaya Partners with
Brand Embassy
to Provide Digital
Customer Service to
Enterprises in Europe
LONDON & SAN FRANCISCO & PRAGUE - Digital customer service platform, Brand Embassy, has agreed a partnership with global technology and CRM specialists, Avaya, in order to better address a major shift to digital customer interactions in Europe.
The partnership was announced at the Avaya Forum 2016, which took place in Prague in September, by Brand Embassy CEO, Vit Horky, and Avaya Global Account Manager, Patrik Monari.
“10 years ago there was no web chat, smartphone apps, social media, and very little email. Today, digital interactions account for over 35% of all customer service interactions and, at the current rate, will overtake voice in two years’
time. We approached Brand Embassy, a recognised leader in the digital customer care segment, to augment our offering
for our largest customers in the European region,” states Patrik Monari, Avaya Global Account Manager
“People use mobile apps and connect with brands on facebook every single day. Done right, Omnichannel customer service can result in higher customer satisfaction, more efficient employees, accelerated response and higher conversion rates. Avaya is a global leader in technology
and CRM software, and we’re delighted
to commence such a mission-critical cooperation with them,” states Vit Horky, Brand Embassy Founder & CEO. ■
Telecom Reseller: Extra Report on Avaya 15
Case Study: Avaya Builds
Moxtra launches
co-delivery performance metrics have been
and simplify infrastructure management.
reduced 56%.
After examination of Syscomm’s business
● Greater Bene ts: Partners are now needs, the challenges the Avaya team
“ e new Avaya Edge program enables Moxtra’s snap-in for Avaya Breeze provides
compensated for a broader scope of revenue,
partners to di erentiate across the channel a comprehensive and easy to use add-on to
addressed included:
community based on the individual partner’s complement and extend Avaya’s industry
including not only hardware/product sales
● Replacing an aging MPLS network as well as recurring services and so ware. In
strengths and capabilities, and thus enhancing leading contact center and UC portofolio. With
with a brand new fabric infrastructure.
the channel’s value.”
our snap-in, you can drop the entire Moxtra
addition, new incentives will reward partners
● Avoiding any disruption to existing for strategic areas of achievement, such as
John Lyons, president and CEO, Enterprise, collaboration suite directly into your Avaya
customers or services.
ConvergeOne Breeze Work ow.
customer value, growth and new product
● Managing a phased implementation adoption.
“ e communications industry has moved e Moxtra snap-in will enable richer
over six weeks.
● Flexibility: e new program is better structured to accommodate and adapt to
towards a so ware-based approach and away collaboration and conversations across
Upon replacing its network with Avaya
from bespoke PBXs. Vendors that utilize enterprises and contact centers.
customers. is means the program needs the exibility within a supportive structure that reduces requirements to only those that are most essential. I believe the new Avaya Edge program accomplishes this and enables our channel partners to capture share through the transition of the market and Avaya.”
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rewards for demonstrating customer centricity
Steve Biondi, Vice President and Global
by delivering exceptional value. is new
Channel Chief, Avaya
“Like many organizations today operating
Syscomm a Network for
Avaya Breeze
program—Avaya EdgeSM— will help drive
muNtuealxptroG taebniliteyraandtihoelnpeInTsuraenpadrtners inarapidlyevolvingenvironment,Avayais
Communication Services
Snap-In to
possess the expertise required to provide the
updating its channel partner program to one that is more in line with the world of so ware
transformative solutions customers need in the digital marketplace.
and services. e company has worked
For Syscomm Limited, the bottom line is
revolutionize
Key elements of the program include:
diligently with key partners, including the
simple: its network is its business. The
● Simpli ed Structure: Streamlined UK-based service provider, which offers
Avaya Partner Community Council, to ensure partners are kept abreast of the plan as it develops and have the opportunity for feedback. is open communication has been important to ensuring the new “Edge” program is a change
requirements and new gem designation
mc o o l l b a i b l e o - r fi a r t s i o t n a n d
a wide range of business customers a
levels—Diamond, Sapphire and Emerald—
number of different IT and communication
reduce complexity and the resources needed
services, had essentially outgrown its
for partners to manage the program. For
Multiprotocol Label Switching (MPLS)
for
the
b
e
example, the Avaya Edge reduces the amount
lanet
d PC
network and needed a more scalable
customer service
of time partners previously required to
Americas are glad to have been part of this
solution to enhance the performance of
process.”
complete credentials by up to 50%, and partner
its core services, accelerate provisioning
Dan Silverman, Chairman, PCC Americas and President,Telanet Canada Inc.
tter
an
d it
ss
ucc
es
s
. Te
an
C
ever-changing industry, customer and partner
channels as a primary route to market need Let’s consider the contact center use case:
Fabric Connect, Syscomm immediately
to focus on helping their partners to reinvent Within Moxtra’s conversations, both the
dynamics. e introduction of ve partner
began to reap the following benefits:
themselves to meet their customers’ needs. agent and the customer can send documents,
tracks aligns with their go-to-market model,
Access to new services that can
Avaya’s new Edge program is an example of screenshots, videos, or other le types to help
and maps partner revenue targets and rewards
now be provisioned in minutes, with no
a vendor that is re-orienting its partners by assess, diagnose and resolve issues quickly.
based on track and geographic region.
interruption to customers and reduced
monitoring how the industry is transforming, Additionally, both parties can create rich
e new program is in e ect as of October
provisioning risks.
responding to customer feedback, and evolving annotations over content with features like
1, 2016. To support the transition, existing
● Instant failover and rapid diagnosis authorized partners are evaluated under both
their programs accordingly. Consequently, this voice tags, highlighters, shapes, arrows, and
of any faults.
approach enhances Avaya’s partners’ ability to text.
the previous and new programs and awarded at
● Fabric to customer sites, which the higher level for the rst six months.
compete and di erentiate in the marketplace.” Moxtra’s ‘clip’ capability enables agents
created minimal latency with maximum
Tim Banting, Principal Analyst-
to create detailed audio-visual recordings.
Quotes
security.
Collaboration and Communications, Current Agents can record themselves talking through
“ e strength of a channel program is the
● The ability to optimize network degree to which it enables the success of it’s
Analysis
situations while annotating over documents
and service design with unprecedented
For more information, please visit www. and save the resulting video les. e les
partners, recognizes and applauds their unique
scalability, nationally or internationally.
avaya.com. ■
can then be sent directly to the customer and
capabilities as they apply them to serve our
Delivering the added resilience that Syscomm sought, the new infrastructure was put to the test just weeks after implementation when a major London
stored in a repository of clips with answers
to FAQs. With Moxtra’s ‘clip,’ functionality, contact center agents can deliver in-depth support to more customers with less time and
data center experienced a prolonged resources, enhancing quality and accuracy.
Avaya and Tencent QQ