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October/November 2018 Telecom Reseller 7
Jabra launches Engage 50, a professional digital corded headset for better-sounding calls
With three patents, the Jabra Engage 50 headset improves call quality in contact centers through noise cancelation and analytics ~
LOWELL, MA - Jabra has launched the Engage 50 – a professional digital corded headset that sets new standards for call quality and employee productivity to raise customer satisfaction. Jabra has engineered the Engage 50 to solve the problems facing customer service-led organizations, with recent studies saying that 73 percent of agents find that noise has a negative effect on their productivity[1].
Specifically designed for softphone environments, with features that combat noise and interruptions in the contact center to drive customer satisfaction, the Jabra Engage 50 features a unique 3-microphone system that filters out background noise
and breathing sounds, giving callers a superior experience. Stereo sound and
super wideband enable vibrant, lifelike conversations – with the highest levels of hearing protection for agents. The Jabra Engage 50 is compatible with on-premises and cloud-based softphone platforms.
RICHCALLANALYTICS
The Jabra Engage 50 headset uses specially- designed software to provide rich call analytics to power data-driven decisions
to improve the customer experience, while
combating the agent’s key pain point: noise. When using the Jabra Engage 50 the user gets live on-screen guidance via the Jabra Direct software to adjust the microphone boom arm if it’s not placed in an ideal position and should be adjusted to deliver the best call quality to enhance the customer experience.
With the Jabra Express software, the business can get an overview of the data for individual users or groups. For instance, background noise measurements give companies an indication of areas or time periods where noise is above a certain threshold. This allows the business to make data-driven decisions to reduce noise and enhance productivity.
The headset also addresses the issue of interruptions that affect agents’ work focus, thanks to multi-color status lights on both earcups. These lights can be customized for the needs of the business[2], ensuring that users are never bothered while in the middle of an important call. Impressive passive noise cancelation further guards against interruptive ambient noise and improves agents’ ability to focus.
“Our research has found that up to 90 percent of organizations perceive customer satisfaction as a competitive differentiator,” said Holger Reisinger, SVP Business Solutions, at Jabra. “When it comes to
improving call quality and outcome, it’s vital that we listen to customer service agents, who know better than anyone what distracts them from doing their job, or completing calls satisfactorily.”
“That’s why we’ve engineered the Jabra Engage 50 to meet the challenges of today’s customer service-oriented business. There’s no headset on the market that provides
the same levels of audio quality, noise cancelation and features to help call-centric workers to focus on their job without fear of interruption. We’ve also listened to business owners, two-thirds of whom plan strategic investments in advanced analytics in the next two years. The rich call analytics in the Jabra Engage 50 enable businesses to make data-driven decisions to improve call quality for both agents and customers,” added Reisinger.
THREE PATENTS
The Engage 50 headset holds three patents for features that improve call quality: its 3-microphone system to reduce unwanted sounds, embedding the processing chip directly in the earcup, and the audio improvements that balance the incoming sound and automatically adjust to the users’ preferences.
Further to these patents, Engage 50 features a call control unit accessory, the
their digital transformation strategies. “We’re entering a new era of enterprise mobility,” says David Krebs, Executive VP, Enterprise Mobility & Connected Devices, VDC Research. “Companies are turning to mobile solutions to address a wider range of business objectives, and they want solutions that appeal to and empower staff to know more, do more and contribute in more ways to strategic goals and outcomes.”
Optimized for enterprise environments, Versity smartphones provide purpose-built features, apps and other tools that support and enhance mission-critical workflows in a variety of industries, including healthcare, retail, manufacturing and hospitality. Versity
Jabra Engage Link, that allows agents to adjust volume levels and mute, speed dial, answer and end calls, and update their status lights at the touch of a button. Meanwhile, each headset incorporates category-first USB-C for easy connection to PC and mobile devices, with the option of USB-A connectivity as an accessory.
Key features: Jabra Engage 50 Stereo/ Mono
l Noise canceling 3-microphone system with stereo sound and super wideband
l Impressive passive noise cancelation
l Meets Skype for Business Open Office requirements
l Two integrated status (busy) lights
l Comfortable and adjustable for all-day use
l Live on-screen microphone guidance for users
l Rich call analytics for the business to use
lUSB-C connectivity. USB-A connectivity via accessory
AVAILABILITY
The Jabra Engage 50 Stereo/Mono headset is now available via selected retailers at a MSRP of: Mono: $190 and Stereo: $210
Engage Link control unit: USB-A + USB-C, UC + MS: $95
More at www.jabra.com. n
also removes many of the barriers that can limit communication in challenging work environments. Innovative voice optimization features coupled with Versity’s dual Wi-Fi and LTE connectivity, for example, enhance staff connectivity and coverage to ensure workers stay informed and connected from virtually anywhere, inside or outside their facilities.
These targeted capabilities fuel workforce productivity by eliminating communication bottlenecks, streamlining access to information and minimizing errors.
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Spectralink Announces General Availability of its Next-Generation Enterprise Mobility Platform
Purpose-built for today’s industry- specific workflows and working environments, the Versity solution delivers reliable enterprise-level performance, durability and security with a lightweight, user-friendly design
DENVER, CO - Spectralink, a leader
in enterprise mobility solutions, has announced general availability of its Versity enterprise smartphone. This highly anticipated, next-gen product delivers all the power, performance
and purpose-built functionality of an enterprise-grade solution with the sleek look and feel of today’s most popular smartphones. Unlike any other solution on the market, Versity sets a new standard of excellence for enterprise mobility with its superior voice quality, broad application integration, proven reliability and durable, slim, lightweight design.
“Versity’s unique combination of enterprise capabilities and consumer- style design not only measures
up to today’s toughest enterprise demands, it also appeals to a broad base of enterprise users,” notes Doug Werking, CEO of Spectralink. “That’s particularly important as organizations seek to mobilize more workers and drive strategic improvements in customer service, worker productivity,
operational efficiencies and strengthening competitive advantages.”
According to VDC Research, 88 percent* of organizations view mobility as a strategic priority with many leveraging mobile as an integral part of