Page 7 - Cisco Tribune Q2 2017

Telecom Reseller: Cisco Tribune NEWS l PRODUCTS l PEOPLE l EVENTS 2nd Quarter 2017 7
Saudi Telecom Company and Cisco Sign Managed Services Agreement to Drive Network Capabilities for Digital Era
BARCELONA, SPAIN - Cisco (NASDAQ: CSCO)
l Managed services agreement to deliver improved network agility and performance, new customer experiences and reduced opex and capex spend
l End-to-end engagement extends longstanding relationship between STC and Cisco, aligns with Saudi National Transformation Plan and country digitization acceleration
Saudi Telecom Company (STC) and Cisco have announced that they have signed a three-year managed services agreement
to transform STC’s core network and operations, and prepare it for the digital era. The long-term contract delivers the full functionality of a Service Provider- grade Network Operating Center (NOC)
to support STC’s drive to introduce new services, improve customer experiences and enhance network agility and performance.
The engagement extends the longstanding relationship between
STC and Cisco and will support the telecom service provider in scaling
to meet current and future customer demands. The transformation of STC’s network aligns with Saudi Arabia’s National Transformation and the country digitization acceleration plans announced between the government and Cisco last year, which aims to support the Kingdom’s digital economy ambitions.
“We operate in a constantly evolving
industry in the Kingdom with a need to continuously improve our operational service and customer satisfaction, as
well as reduce operational expenditure,” commented Nasser Alnasser, Senior Vice President for Technology and Operations at STC. “This contract with Cisco has been structured to take our digital operations to the next level through the introduction of industry-leading tools, processes and, most importantly, a focus on developing local calibers across multiple technology domains to meet the needs of the business on the one side, and to increase the technical Saudi workforce on the other.”
While STC’s service availability
and reliability are already considered industry benchmarks in the region,
Cisco’s managed services will further elevate the performance of STC’s critical infrastructure. The new contract covers STC’s core MPLS, which carries all of the service provider’s core and critical services, in addition to WiFi and Evolved Packet core networks, as well as the IT Enterprise and Data Center core business.
“We are excited to play an integral role in supporting STC’s vision to accelerate technical and commercial innovation,” said Peter Karlstromer, Senior Vice President, Global Service Provider, EMEAR, Cisco. “As part of our ongoing collaboration, this agreement places STC at the forefront of the latest developments in the telecoms sector, with a network capable of capturing
emerging opportunities and ful lling future requirements for end users and enterprises.”
Cisco’s managed services will enable STC to generate maximum value
from their investments in network architecture and support the streamlining of operations, maintenance and the expansion of the telco’s network. The new agreement will also accelerate time to revenue for new services and reduce total cost of ownership.
STC is a leading service provider
in telecoms infrastructures and has embarked on a new strategy, “The Next Horizon”, which aims to transform the telco’s culture and business, deliver pro table growth and enable the knowledge-based economy to support the vision of driving socio-economic development in Saudi Arabia.
About STC
STC Group is one of the largest telecommunications company in the Middle East and Africa. Launched in 1998, STC empowers around 100 million customers across the globe with customer- centric, cutting-edge solutions at the forefront of the knowledge economy with a ber-optic cable network spanning 137,000 kilometers across Asia, the Middle East, and Europe. STC in Saudi Arabia, the group’s core business, runs the Middle East’s most modern and biggest mobile
record sales volumes in 2016, and
now being part of Cisco SolutionsPlus,” said Aman Basra, Co-Founder and Vice President at Consilium Software. “Our partners and clients have been instrumental in our success – their repeat business and recommendations are testimony to the results Team Consilium achieved for them. Cisco sales teams and channel partners can now easily order Consilium products and services off Cisco’s standardized GPL and enjoy streamlined order ful llment.”
The products launched under Cisco SolutionsPlus are:
• Consilium UniAgentTM CRM connectors, which provide productized omni-channel CRM integrations to Cisco CUCM and Cisco CCX and
CCE contact center solutions for 15+ CRMs, such as Salesforce, Microsoft Dynamics, Oracle Siebel, ServiceNow and BMC Remedy.
l Consilium UniCampaignTM Outbound Contact Management, which enhances Cisco outbound contact center capabilities by introducing automated and centralized campaign and list management.
l Consilium UniDashboardTM Real- time Reporting, which provides real- time views of key metrics and analytics for Cisco contact centers solutions.
l Consilium UniCloudTM Uni ed Cloud Ful llment Platform, a multi-tenant platform for provisioning, self-care, and management of Cisco CUCM, Cisco Unity Connection and Cisco contact center solutions.
For more information, please visit: http://consiliuminc.com/ ciscosolutionsplus
About Consilium Software
Consilium conceives, develops and
network, covering more than 99% of the country’s populated areas and enables 4G mobile broadband services to more than 85% of the population across Saudi Arabia.
About Cisco
Cisco (NASDAQ: CSCO) is the worldwide technology leader that has been making the Internet work since 1984. Our people, products, and partners help society securely connect and seize tomorrow’s digital opportunity today. Discover more at thenetwork.cisco.com and follow us on Twitter at @Cisco.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/
or its af liates in the U.S. and other countries. A listing of Cisco’s trademarks can be found at www.cisco.com/go/ trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
Availability Disclaimer: Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if- available basis. This products and features are subject to change at the sole discretion of Cisco, and Cisco will have no liability for delay in the delivery or failure to deliver any of the products or features set forth in this document. l
delivers enterprise software for uni ed communications (UC) and contact centers to power transformative Customer Experience Management (CEM.)
Our software adds CRM integration, service automation and insight to leading UC vendors. Consilium UniCloudTM, UniAgentTM, UniCampaignTM and UniDashboardTM products enhance the performance and productivity levels of enterprise customers and service providers.
Our solutions are used by more than 500 companies, banks, telcos, and governments in 70 countries across six continents.
Consilium Software was founded in Singapore, with software development and engineering labs in India, and subsidiaries and branch of ces in Malaysia (Kuala Lumpur), Taiwan (Taipei City), the Philippines (Manila), Thailand (Bangkok), Australia (Melbourne) and Canada (Toronto.)
About Cisco® SolutionsPlus
Cisco SolutionsPlus delivers a one-stop ordering experience for approved third-party products and applications. It is a reselling program that places
a select set of “Cisco Compatible” products on the Cisco Systems price list, enabling customers to order these non-Cisco products from Cisco sales teams and channel partners. Cisco SolutionsPlus vendors are part of the Solution Partner Program and provide all service and support. The key bene ts are the ease of ordering, an established Cisco SolutionsPlus partner-coordinated support process, and that the products are thoroughly tested with Cisco solutions to help ensure integration, reliability and interoperability. l
Consilium’s Collaboration Software Products are now Orderable from Cisco under Cisco SolutionsPlus
Cisco to resell Consilium’s UniAgentTM, UniCampaignTM, UniDashboardTM and UniCloudTM products on Cisco’s Global Price List (GPL)
Singapore, India and Canada
- Consilium Software, the uni ed communications software company specializing in on-premise and cloud solutions for enterprises and contact centers, has announced that it has reached a new resale agreement with Cisco Systems, Inc. (NASDAQ: CSCO) under which Consilium’s UniTM product suite will be available for sale via Cisco SolutionsPlus.
These Consilium software products complement Cisco’s uni ed communications and contact center products, and can now be ordered using the same Cisco price book and quotation tools as used by Cisco sales and the Cisco partner network.
The Consilium UniTM products allow customers and partners to provision, manage, integrate, automate and report on Cisco products like Cisco Uni ed Contact Center Express (UCCX), Cisco Uni ed Contact Center Enterprise (UCCE), Cisco Packaged Contact Center Enterprise (PCCE), Cisco Uni ed Communications Manager (CUCM) and Cisco Unity Connection (CUC.)
As Cisco’s Preferred Solution Partner, Consilium Software has achieved Cisco compatibility certi cation with these
Cisco solutions. Products in Cisco SolutionsPlus are meant to complement and augment Cisco’s advanced technology products to create complete solutions.
“Ever since signing up with Cisco
ten years back, our most signi cant investments have been in developing software products to enhance customer experience management, with the aim to help Cisco partners
and customers reduce the cost and complexity of acquiring and adopting Cisco collaboration architectures,” said Pramod Ratwani, Founder and CEO, Consilium Software.
“While we started in the Asia Paci c region, today our products are used in Cisco customers’ production networks in over 70 countries in 6 continents. I thank Cisco, all our customers and channel partners for trusting us. We are proud to be part
of the Cisco SolutionsPlus program
– it is a recognition of Consilium’s products being mature and globally competitive, and is the start of a new and exciting phase.”
“For Consilium to become the
rst Asia Paci c based customer collaboration software company
to enter Cisco SolutionsPlus is a momentous occasion. It has been a fantastic journey, from the day we sold our rst UniAgentTM in 2008, to hitting