Page 3 - Teams Report Skype Buzz Q1 2018

1st Quarter 2018
CLEARONE® – CONTINUED FROM PAGE 1
communication solutions, has introduced a system upgrade that allows the CONVERGE Pro 2 48V, 128V and 128VD DSP Mixers to support built-in Skype for Business client for installed audio conferencing applications. e announcement was made at ISE 2018
in Amsterdam in Stand #1-N120 of the RAI Exhibition Centre.
“CONVERGE Pro 2’s support of the built-
in Skype for Business client provides our customers with access to even more options for their professional audio conferencing needs,” said ClearOne Senior Director of Product Line Management, Pro Voice & AV Distribution Durai Ramachandiran. “All CONVERGE Pro 2 units outperform in any sized room, any audio environment, and any application, and the new
system upgrade introduced today integrates this advanced system with all the unique bene ts that Skype for Business client has to o er.”
Skype for Business in CONVERGE Pro 2 VoIP units is available through a free upgrade for
the so ware and rmware, and doesn’t require any changes to the hardware. It works with
both cloud and on-premise Skype for Business Servers, and is compatible with all other Skype for Business clients. Skype for Business allows for point-to-point audio conferencing, multi-party audio conferencing, and access to a complete call history. Additionally, there are new and separate CONVERGE Pro 2 Dialer applications for Skype for Business that are available on Android and the Touch-Panel Controller. e Integrator can choose to con gure the CONVERGE Pro 2
units for regular SIP based VoIP conferencing or Skype for Business conferencing.
ClearOne’s CONVERGE Pro 2 is the industry’s most advanced professional audio DSP platform for conferencing and sound reinforcement applications. e platform is optimized to
work with the new Beamforming Mic Array
2, the new DIALOG® 20 2-Channel Wireless Microphone System and the new USB Expander units through native connections. ree models, the 48V, 128V and 128VD, feature built-in VoIP and provide high-quality VoIP conferencing. Now these three models can be upgraded to support built-in Skype for Business also. All CONVERGE Pro 2 products o er powerful architecture, scalable connectivity, and exible control options.
e free upgrade for the CONVERGE Pro 2 so ware and rmware is available at the ClearOne website.
More at www.clearone.com. ■
Enghouse Interactive Introduces Contact Center: Enterprise Version 9.1
Addition of the TouchPoint interface further aligns user experience across portfolio; signi cant feature enhancements, new integrations, expanded omni-channel interactions, and exible deployment options empower customers with choice and control.
PHOENIX, AZ - Enghouse Interactive has introduced Contact Center: Enterprise (CCE) 9.1, the latest release of its scalable, highly modular, omni-channel contact center platform.
At the forefront of CCE 9.1 is the introduction of TouchPoint, Enghouse Interactive’s visual, contextual interface for contact center agents. First introduced in 2013, TouchPoint now provides a uni ed user experience across multiple Enghouse Interactive agship products, including CCE, Communications Center (CC), and Quality Management Suite (QMS).
“By integrating our TouchPoint interface with CCE 9.1, customers and partners that need the high scalability and reliability of CCE now have access to a modern, highly graphical, best-in- class user experience for their agents,” said John Cray, VP of Product Management, Enghouse Interactive. “And with TouchPoint available across di erent Enghouse platforms, a customer could migrate from one to another, with no agent retraining at all. is provides complete choice for our customers and partners.”
TouchPoint, a low-footprint, context-sensitive, extensible, analytics and collaboration-focused client, is available in nine languages, including English, Spanish, German, French, Italian and more. Re ecting years of analysis of agent and supervisor work ow as well as customer end- user input, this compelling interface empowers agents to be highly productive and e cient, while continually focusing on the customer.
Enghouse Interactive’s modular approach gives
To find out more please visit
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SkypeBuzz by Telecom Reseller 3 Novus LLC
Achieves
Microsoft Gold
Communications
Competency
Value Added Distributor for UC Hardware and Services is one of the only Microso Certi ed Distributors in North America
Fair eld, CT – Novus LLC, a distributor of telecommunications and IP equipment, has announced that it has achieved Microso ’s Partner Network Gold Communications competency for 2018.
is designation, which is based on the company meeting rigorous technical, sales and marketing standards, validates Novus’ expertise working with on-premise Skype for Business and cloud-hosted Microso Teams and Phone System (formerly known as Skype for Business Online with Cloud PBX). is accreditation provides the company with a broad set of bene ts with which to better serve current and future customers.
“We are proud to achieve Microso Gold Communications Competency for the 6th year straight. It is a rare distinction to earn this status, and we are one of a select few in the world with the designation,” said Chris Meehan, managing partner at Novus. “Our Microso Gold Communications status solidi es our role as a leading provider of Skype for Business and Microso Teams solutions. It is important for both integrators and their enterprise clients to have the assurance that the entire value chain is Microso certi ed.”
e competency highlights the depth
and breadth of its knowledge and expertise supporting Microso partners and businesses as they deploy Skype for Business voice solutions. e company expects to leverage the bene ts that come with being a Gold partner (including direct support from Microso ), and will continue to fortify its capabilities and product portfolio along with the growth of Skype for Business and Microso Teams and Phone System.
Novus has consistently lled out its portfolio of Skype for Business-based products and is a one-stop-shop for Skype for Business hardware, with a full complement of IP phones, headsets, conference phones, network gear, and so ware applications for Microso UC.
Go UC Voice Trial Program
Novus also recently introduced an exclusive MTC Skype for Business Voice trial program called Go UC Voice, which gives eligible businesses the critical resources to test,
validate, plan and successfully deploy Skype
for Business Voice across their enterprise. is program provides VoIP hardware and resources, including Skype for Business IP phones
from Yealink or AudioCodes and free Novus consulting services, to help business validate, test, plan, and successfully roll out Skype for Business Voice in their organizations.
Learn more here: www.goucvoice.com More at www.novusllc.com. ■
Enabling Resellers of the Microsoft Voice Portfolio
~ Empowering Microso partners to enable Skype for Business and O ce 365 voice services ~
ForgeServe has been the key to deploying 1000’s of devices with Microso voice product and Microso support is a major focus
for Swoop Datacom’s development of this revolutionary product. For many Microso partners ongoing management of devices
within Microso voice supported deployments has been an ongoing challenge in terms of
both speed of deployment and complexity. Swoop Datacom are able to provide the tools to meet this key requirement. Microso channel partners and end users can manage deployment and maintenance of their voice eco-system operating with a single pain of glass view into their end points. is revolutionary approach has already proven to speed up migrations to Skype for Business from other voice services, as well as support rapid rollout of new deployment. 1000’s of devices have been provisioned through ForgeServe to Skype for Business and O ce
365 with minimal training, and these Microso partners and their customers now operate as
a fully self-su cient network with a seamless device and Microso call control platform deployment.
It’s clear that Microso have earned their
seat at the table as a communications platform provider but deployment e ciency and simplicity has been hindering their voice license activations boom, that is without question poised to be a huge success in the very near future. Whether it be Skype for Business, O ce 365 or Teams, the vast majority of Microso partners have still to jump with both feet into Microso supported voice products and actively promote their voice portfolio con dently. Whilst the select few Microso early adopters dominate this market and excel, even cleaning up in the enterprise space. ■
e migration into SIP based telephony is more o en than not daunting for a traditional telecoms-based business and possibly more so for a Microso partner specializing in
Microso so ware speci c applications without any experience in telephony. SIP in general
is a very young in the grand scheme of the established telecommunications market and whilst is it widely accepted as the future there
is a huge gap in this fast growing market with
so many manufacturers of IP devices working independently. A proprietary system is designed to be seamless, a harmony between hardware and so ware all designed to work in sync. SIP on the other hand is a pick and mix of great products and capabilities, all fantastic in their own right but entirely segregated. How do we then bring SIP hardware and so ware together to work as seamlessly as proprietary product would and empower the Microso partners with a rapid deployment and ongoing lifecycle management solution?
is is the solution provide by the single pane of glass solution implemented within ForgeServe. As a cloud product the service is able to scale endlessly and deploy an in nite number of devices which will be remote managed by the service whilst in-life whilst the call control is handled by Microso ’s platform. Features such as remote access to the device anywhere in the world from the cloud, remote reboot and factory reset as well as comprehensive network metrics makes ForgeServe the go to product for Microso partners to reduce OPEX in deployment and maintenance of voice eco-systems.
e service is available through selected value- added distributors in region, purchased with any Polycom, Yealink or Audiocodes Microso 3PIP supported device and globally available through Westcon-Comstor.
“We have been impressed by the greater speed and e ciency achieved through the use of ForgeServe. Our recent deployment across our regional markets in Europe, the US and Canada has had nothing but positive feedback. is additional Microso support will undoubtedly reinforce our position across the UCC market,” observed Philippe Carlier, Global Supply Chain Services Director at Westcon-Comstor. ■
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