Page 5 - Telecom Reseller MarApr 2018

March/April 2018
Telecom Reseller 5 seamlessly, without the existing hardware
needing replacement.
HYBRID MEANS NOBODY GETS LEFT BEHIND
Most users aren’t early technology adopters. When asked how far along the technology curve their personal communications environments are, 34 percent of participants replied early adopters,
44 percent middle of the curve, and 22 percent comfortably wait until the ‘inevitable’ comes.
Knowing end-user preferences is key
to delivering the right mix of services. As organizations embrace new technologies and look to provide more connected work ows, they need to weigh up the advantages of
new disruptive trends and technologies
with the bene ts of maintaining existing communications systems. A platform that retains support for legacy users will not only ensure a smooth transition without leaving behind slow adopters, but will also reduce IT lifecycle support costs.
A SIMPLE SOLUTION IN A COMPLEX ECOSYSTEM
As the technology innovation landscape broadens, enterprise communications
are struggling to nd the best solution to evolving business requirements. Modern organizations must make voice, SMS and
video communication and collaboration tools available for a growing mix of external team members, contractors, and partners – but
they shouldn’t embrace disruptive technology at the expense of business disruption. To
tackle the complexities of today’s business ecosystem, some communication vendors provide open API access to cloud-based UC&C services, which are easily integrated alongside existing enterprise communication systems. Gradual cloud adoption is key to the digital transformation of businesses – and with a hybrid enterprise communication solution, the change won’t break the bank. ■
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Moussa Zaghdoud
...continued from page 3
MOBILITY BREAKING DOWN ENTERPRISE BORDERS
e modern workforce isn’t con ned to business borders anymore. Not only are teams o en located across multiple countries, but
can encompass internal employees, external team members, partners and contractors, or customers. e idea of the borderless enterprise is gaining momentum within the business world, but the tools and services need to be in place to support this. Device type or geography can’t get in the way.
VOICE COMMUNICATION – THE IDEA IS THE SAME, THE POSSIBILITIES ARE ENDLESS
e study found that almost half of enterprise voice tra c usually ends up in a group conference call, and this percentage increases for larger organizations. Conferencing and group collaboration is becoming the de facto way work gets done for many, and this requires a rethink on how a business views its PBX.
Communications platforms that provide multiple functions such as voice, video and document sharing can become an extension of the PBX to support peer-to-peer and group collaboration. is then equally blends both individual and group collaboration features
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