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COLWELL RUFFIN PATTERSON Nuance Gives Brands Back Their
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RESELLER .COM
The Newsource on UC
GE 15 PAGE 23 By Pat Patterson, Director of
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p1-24_TR_JanFeb_2016.indd 13
05/02/2016 20:0
PAGE 15
The Latest
PAGE 15 PAGE 23 As we said in August, the C-suite likes the powered voice engine, foundational to interactions across platforms and devices.
The Connected Concern
anagement Success Telecom
a subscription-based cloud service) but may not through more channels than ever, and while
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S ● Collaboration ● Mobility 12 Cloud Questions emand for cloud services continues to
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remarkable advancements to its core AI- markets and support conversational customer
Atmosphere® Messaging for MuPltoi-dCchansntsel Business Communications
nal Design Determines
Nortel Notes
By Pat Patterson, Director of
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surge, driven by corporations interested
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in so ware exibility and scalability. But how secure is the cloud? No surprise, analysts
Pioneer in Natural Language Processing (NLP) Unveils New Advancements in Core Technology,
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COLWELL PAGE 13 RESELLER .COM IntelePeer Launches
companies like Sony and U.S. government (NASDAQ:NUAN) has announced applications to better di erentiate in their
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PATTERSON continues on page 21 ›› experience across voice and digital channels.
ese core capabilities are based on signi cant
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that utilize contact centers—and consequently, changing intent – areas where consumer grade
for resellers of contact center solutions. PCI assistants o en fail
compliance mandates are rigorous, fees for non- Zoe – New voice from AI-powered text-
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Global Sales at Voice4Net
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“Voice is the conversational interface of
MELENDEZ continues on page 16 ›› tomorrow and for businesses to compete for
NUANCEcontinuesonpage 11 ››
05/02/2016 20:02