Page 20 - Telecom Reseller SeptOct 2015

20
Telecom Reseller
September/October 2015

Mitel Announces Mobile Enterprise the next cloud – the mobile cloud. Carriers such
Portfolio for Today’s Mobile-First as T-Mobile Netherlands are already leveraging
the company’s cloud platform.
World, continued from page 11....
Improved intelligent customer service
capabilities for the more mobile and social
consumer: MiContact Center, connects the
collaboration tools optimized for smartphones: mobile enterprise with the mobile consumer.
Purpose-built for any smartphone device Already relied upon by hundreds of thousands of
including Apple, Android, Windows
contact center agents, from major e-commerce
or Blackberry, Mitel’s MiCollab uni ed sites to professional sports teams, MiContact
communications so ware delivers an intuitive Center makes delivering customer service more
and consistent user interface for real-time
intelligent and mobile savvy, enabling text, chat
voice, video and collaboration. is mobile- rst and speech applications. Enhanced analytics and
version of MiCollab enables small, mid-size and large enterprises to deliver advanced presence, integration capabilities deliver an immersive experience as customer data integrates with IoT
company directory, and tap-to-connect features, and/or M2M triggers.
which enhance team and document sharing and
collaboration and improve productivity.
World’s rst WiFi calling services in three
continents: Mitel is the rst mobile solution Mitel’s VoWiFi solution also helps
provider to deliver VoWiFi capabilities to mobile
carriers in Asia, Europe and North America. enterprise and consumer users make
With Mitel’s VoWiFi solution currently in
use by Tier 1 operators such as T-Mobile US, calls internationally over a cellular
who has over 7 million users on WiFi calling,
mobile carriers can now natively deliver rich signal
desktop-like communications capabilities to
any smartphone with carrier-grade security and
operational savings. Mitel’s VoWiFi solution also
helps enterprise and consumer users make calls New mobile capabilities for hospitality
internationally over a cellular signal, leveraging customers enabling personalized guest
WiFi as if they were local calls to avoid expensive experience today: Mitel delivers personalized
toll and roaming charges.
services that bridge the interaction and experience between hotel guests and property
Cloud powers the mobile enterprise with expanded geographic support of multi-tenant, sta , who are both mobile. Mitel’s Hospitality
multi-instance cloud platforms and best path solutions link a guest’s smartphone to the
to the mobile cloud: Expanding the MiCloud hotel’s network, making it an extension of their
platform into France, UK and Germany, Mitel room phone, allowing guests to access hotel
is helping service providers address customer room key, voice mail, speed dial functions and
demand in key growth markets. For SMBs location-based capabilities for service delivery.
transitioning from premise to public cloud
Hotel operators bene t by creating new service
or large enterprises with more complex IT bundles, which elegantly tie personalized guest
frameworks, Mitel o ers the best path to the services together with hotel operations to drive
cloud. And now, Mitel provides the best path to
repeat business. ■

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