Page 11 - Telecom Reseller August-September 2018

August/September 2018
Telecom Reseller 11
Cybersecurity Solutions for Telecom Providers
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social or human elements and only 2 technological components. So too, to protect ourselves against such an attack, we need to focus more on the human element, and only then shore up our defenses via technology.
For the human element, we need to understand that technology changes very frequently. Just like we make rapid advances in technology, so do the cyber-criminals. Every time a new safeguard is in place, they’ve already figured out a way around it! Therefore, we need to provide security training to our employees on a regular basis. For the people who have sensitive access to company data, they need even more education! For example, they need to be extremely familiar with what a phishing attack is, and how to instantly recognize it (i.e., if the spelling of a website site is off, or you were not
expecting an email which asks you to click here to log in, etc.).
Companies need to update their policies
to reflect the genuine threats that exist today, especially if their company may be a target. For example, employees, especially ones with critical and sensitive high-level access, should be banned from logging into personal email and social media sites from their work computer. We have to start with the basics. Any online site that is not 100% business related should be forbidden and banned. This cuts down on a significant amount of risk.
Next, we need to be prudent about what information we are voluntarily giving away. For example, we should not post on our company website who the CIO or CISO is. Their email signature should not contain any information (such as title, phone number, and email address), which can then be turned around and shared with others. Finally, company policy should be very strict about who has access to what, and to revoke access when the need goes away.
For the technological component, we should leverage our existing security technologies, such
higher value engagements,” said Jeff Singman, VP Product, Kandy Business Solutions. “We’re pleased to be working with an innovation leader like Over.ai as we rapidly extend AI within our Kandy portfolio to enrich personal and business process interactions.”
as Firewall and Anti-Virus, as well as implement a combination of Identity & Access Management (IAM), Multi-Factor Authentication, along with Cyber defenses that leverage Machine Learning and Artificial Intelligence to fight today’s sophisticated cyber-threats.
For example, our firewalls should block any websites that don’t have a specific business purpose. Computer operating systems and company software should be at their latest patch release levels, and Anti-Virus software should be up to date. IAM enables you to manage permissions and access to data, even when roles change, and allows you to instantly revoke all access when an employee is terminated.
Should a critical employee’s workstation or login account become compromised, multi-factor authentication prevents the breach from getting too far. Multiple failed multi-factor attempts will instantly flag the account as suspicious, and lock it until it gets manually released by a security administrator.
Cyber defenses that leverage machine learning studies access behavior patterns of
employees. Artificial Intelligence flags an account as suspicious when a New York City- based employee’s login account is accessed from Iran! Especially when he didn’t have any flights scheduled to the Middle East!
In conclusion, there is no single solution to Cybersecurity. Cyber-criminals are incredibly sophisticated and employ a combination of techniques to break into a company’s network. Therefore, our security solution must also consist of a combination of education, best practices, technology, and a lot of common sense. n
TR
TELECOM RESELLER
Ribbon Partners with
Mavenir Introduces RCS Business Messaging Partner Program to Enable MNO’s A2P Revenue Growth
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Over.ai to AI Enable Kandy
Over.ai’s capabilities are being integrated into Kandy’s Live Support Wrapper, enabling customers to start their journey from a website, easily engage with an AI-based agent for frontline requests at any time and seamlessly escalate to a live agent if needed.
Ribbon is also integrating Over.ai’s virtual assistant “Omega” into its UC solutions, making it easy for users to send emails, texts, set up meetings, take action items on conference calls, or get answers to common questions via ordinary voice interactions. Leveraging natural voice commands, users can instantly engage with co-workers and customers whether in the office or on the move.
“Voice AI is really about enablement and simplifying processes. Users can simply ask for
the information they need or give task-related commands, and get results more quickly, easily and cost-effectively,” said Noam Fine, CEO of Over.
ai. “These benefits translate to multiple use cases, whether by adopting virtual agents to extend a customer’s access to your sales or support team or improving staff productivity via task automation. We’re excited to integrate with Ribbon’s extensive portfolio of UC and CPaaS tools to deliver accurate and impactful results.”
About Over.ai
Over.ai is an artificially intelligent, voice-enabled platform that tackles complex tasks through listening, understanding and learning from its own environment in real time. By embracing natural language processing technology and allowing end users to engage naturally, we are creating a fundamental shift in human-computer interactions.
To learn more, visit ribboncommunications. com. n
Enables partners to integrate with Mavenir’s Rich Communication Services (RCS) and Messaging as a Platform (MaaP) solutions expanding their market reach to MNOs.
RICHARDSON, TX - Mavenir, the world’s
#1 messaging systems provider and a leader in Rich Communication Services (RCS) – with an 85% market share in North America – has
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Enables personal assistant services and simplifies the customer engagement process
WESTFORD, Mass. - Ribbon Communications Inc. (Nasdaq: RBBN), a global leader in secure and intelligent cloud communications, has announced that it has partnered with Over.ai to incorporate its natural language voice Artificial Intelligence (AI) platform into Ribbon’s UCaaS and CPaaS offers. The partnership will initially focus on improving employee productivity by incorporating virtual assistant services into Unified Communications (UC) clients and enhancing customer engagement by streamlining contact center services.
Ribbon chose Over.ai’s natural language AI voice platform for its ability to handle complex business interactions. The platform’s exceptional conversational capabilities enable participants to engage seamlessly in human to human-like conversation.
“Natural language AI creates an impactful new way to interact with business tools. Combining this innovative interaction model with our UC services makes it easy for end users to get more done. Customers can also reduce costs by leveraging
AI as an intelligent first level of contact for sales
or customer support, freeing up staff cycles for
Easymeeting Announces Fontel, Inc. as
First Distributor
Fontel, Inc. has become Easymeeting’s first distributor. Easymeeting is a cloud-based
video conferencing service that allows one
to connect from any device, anywhere in the world. Easymeeting does not limit one to any specific device, a solution that is vendor agnostic. With Easymeeting, companies can improve collaboration across their business and create a flexible workplace for remote users. Easymeeting is backed by excellent customer support.
“We look forward to our partnership with Fontel, Inc. They bring a tremendous amount
of value with their knowledge and networking in the market,” said Sally Blank, Senior Channel Sales Manager of Easymeeting.
“Fontel is excited to bring Easymeeting’s cloud-based video conferencing service to our product portfolio,” commented Kurt Mitchell, President at Fontel, Inc. “Easymeeting is easy-to-use and easy-to-deploy and will be a great solution for our resellers to offer their customers.”
For more information, visit www.fontel.com and www.easymeeting.net. n