Page 13 - Telecom Reseller August-September 2016

12 Cloud Questions
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August/September 2016 The Latest
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January/February 2016
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Telecom Reseller 13 Every Company
Telecom Reseller 13 Should Ask Itself
Voice QoS, Multi WAN Redundancy, Content Filter & Network Security
TELECOM
PATTERSON
Call ABP
31-1600 to discuss your application. www.DrayTekUSA.com
COLWELL RUFFIN
When is the Righ
RESELLER .COM
The Newsource on UC ●
CHANNEL VVIEIEW The Latest
EDUcasts
AGE 15
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PAGE 23 B
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OLWELL
PAGE 15
nal Design Determines
RUFFIN
With recent high pro le cyber-attacks at companies like Sony and U.S. government
TELECOM
PATTERSON
COLWELL
VIEW
RUFFIN
GRENNPAGNE 23
agencies, cloud security is in sharp focus. roadband cable operators are at a
RESELLER .COM The Latest
As we said in August, the C-suite likes the crossroad and asking themselves a very
PAGE 15
Nortel Notes
By Pat Patterson, Director of
Podcasts Management Success D
Telecom a subscription-based cloud service) but may not
Transform Your Center PAGE 23 by Shawn Grennan, Vice
their network—
totally grasp the implications of adopting the
of Expense into a Center of Excellence
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solution. As a result, many large companies are 3.0haonwdstercyutroemisatkhetchleoumdo?sNt oustuorpf roiuser,caunrarleynsts
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GRENNANcontinuesonpage 16 ›› of 1,154 cloud-based services, “ranging from
PATTERSON continues on page 21 ›› Telecom Price Hikes
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MELENDEZ
Businesses Can Do to the Contact Center:
by Will Melendez,
Executive Vice President of Global Sales at Voice4Net
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that accept credit card payments, setting a host of developments into motion for industries
NIZIOLEK
that utilize contact centers—and consequently,
for resellers of contact center solutions. PCI
compliance mandatesbayrMe ircihgaoerloNuisz,iofeleks, Vfoicrenon-
compliance can be dePbrielistiadteintgo, faTnadngthoere is little MELENDEZ
(www.tangoe.com)
leniency being o ered to violators.
P e extent of organizabtyioWnsilltMhaetleanredeszu,bject
to PCI compliance is staggering. More than 12 rice wars among the major US telecom
million businesses in the United States accept providers may be over and fee increases
cardT
(www.voice4net.com)
Executive Vice President of
Global Sales at Voice4Net
-based payments, through online, mobile, could be on the horizon as the industry
and voice communications, and are therefore has reachedPaCsIaStuecrautriiotynSptoaindt,atrhdes WCoaullnSctirleheats
subject to PCI DSS (Data Security Standards)
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regulations. is means the market base for
the
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contact center solutions is similarly wide-
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seermeasclhikinegu.ndertaking a tax audit. Looking at
the recent trends in mobile technology, rate plan
MELENDEZ continues on page 16 ›› structures and device purchase models, here are
NIZIOLEKcontinuesonpage 17 ››
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