Page 23 - Telecom Reseller August-September 2016

August/September 2016
Nortel Notes
RUFFIN
Phil Ruffin
Q : I always update the firmware on my digital sets right away when I install them, but how do I check and update the
firmware on my IP phones?
Q
at the desk he used. These have been
in place for years, and I’m thinking I can just get rid of them. Before I do, though, I thought I’d get your opinion. Is there any reason to keep this old technology around?
A
Medical companies like them because intercepted transmissions are harder to use than digital copies. Smaller offices are more likely to buy a fax machine than a getting
a network-attached scanner and training people to use it, so larger, more advanced companies need to accommodate them.
cloud workforce can help companies — regardless of its size — e ectively leverage a mobile strategy to gain a competitive edge.
Faster network connections, a ordable devices, and accessible productivity solutions have supported the unprecedented rise of the mobile worker. is generation now think and work beyond the realms of the 9 to 5 mentality. As an expanding source of employees, this section of the American workforce is forecasted to be 105.4 million people, or nearly 73% of the country’s workers, by 2020.
THE ANYWHERE WORKER
Employees of the mobile technology age expect a certain level of exibility outside the o ce while still understanding the requirement to produce the same — or even more — amount
of work. A recent survey showed that 91% of workers believe they are more productive when working remotely. Commuting into the o ce has now translated into valuable telecommuting time, while new cross-platform solutions like Slack and Google Docs have reduced project collaboration down to tasks on a mobile device. Moreover, their ability to work at an individual pace has altered the dynamics of job engagement when compared to the current lackluster o ce workforce.
However, you need to ensure your cloud workers have the right tools. ere’s project
Telecom Reseller 23 A : I’ve had the same problem with some
users, so I understand your frustration. No, there is no switch to turn off the shift key. That would be nice.
Here’s an idea, though. Program all of
the shifted buttons to be Auto Dial. Then change the key labels in software to display
a message. If it’s an 1140E, for instance, use this:
Key 11: Press
Key 10: Shift
Key 9: Key
Key 8: Press
Key 7: Shift
Key 6: Key
There’s still a possibility the user will just open a ticket to complain that it says to press the shift key, but maybe that will help.
views, ideas, and processes.
Ensuring that you have a professional in your
team is obviously harder when they are an ocean away. Beyond the interview, it’s always best practice to have a test period to analyze their individual tasks and teamwork. For extra peace of mind on the available talent, you can always turn to handy online platforms like FreeeUp, Upwork, or Toptal.
EMPLOYEES MADE FOR
DIFFERENT SOLUTIONS
e importance of a cloud computing market cannot be disputed as even leading companies like Apple have forged partnerships to “spark true mobile-led business change”. But with a ood of work ow solutions lling the business mobile market, it’s sometimes hard to select the right one for you.
Identifying these solutions based on company needs is made harder by the rapid scaling that many businesses now experience. However, the a ordability of many work ow solutions, and the ability for companies to sign up on a month- by-month basis can allow your team to test new products. Instead of a yearlong feasibility analysis by the IT department, proactively listening to your employees — who probably already have experience with of numerous digital solutions
— can o er insights into new and innovative systems. ■
and have seen over 3 billion interactions handled for a diverse portfolio of clients.
To continue providing such a modern and adaptable service, LiveOps Cloud needed an inbound number provider that could be as responsive to their needs as they were to those of their customers. That’s where Voxbone came in. Historically, LiveOps Cloud had worked with multiple service providers in order to extend their reach
to different markets. With Voxbone’s coverage spanning 55+ countries, there was no need to spend time managing inbound numbers from different carriers.
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Clarity
A
: When IP phones boot up they
good idea to use a Shift key on newer phones instead of putting enough buttons on them. I have users who forget (or never learn) about the shift key, so I keep getting calls when the phone gets “shifted” and the users can’t see their extensions. How can I turn off the stupid shift keys on those phones?
automatically look for the latest firmware. As long as you have the latest firmware loaded in the right place on the TFTP server, the phone will load it.
: My predecessor had modems connected to the PBXs and a modem
Employees of the Cloud: Embracing a New Workforce for an Effective Mobile Strategy
KYRIAKIDES
by Nick Kyriakides, Co-founder and COO of netTALK (www.nettalk.com)
Going “Mobile-First” to tackle the challenging dynamics of our digital age has become a leading trend for
businesses around the world. But applying
this strategy to ensure company growth and sustainability means more than just installing
a new productivity solution on o ce mobiles, or handing out iPads to your sta . Although these may be part of the plan, companies should not lose sight of how this era of daily upgrades continues to a ect a key part of their business: the employees.
Understanding and embracing the expectations, needs, and potential of today’s
: It does seem absurd to keep using
old forms of communication long after newer forms have taken their places. Take fax machines for example. It’s hard to imagine that fax machines still have a place in a respectable technology company, but certain factors make them necessities in some cases.
Back to the modems, though, the network can fail between you and the system. If that happens, it’s possible you can still get to the system using a modem and a POTS line.
You have to determine whether it’s worth the cost of having them for such access. If you plan to keep the modems (recommended), you should learn how to use them so they will be useful in an emergency. Test them occasionally, too.
Q
management and collaboration solutions like Basecamp, and Join.me or Google Hangouts for videoconferencing. ere’s also chat platform Workgroup, which enables users to assign action items. And Dropbox Paper, which is currently in beta testing, enables co-workers to collaborate and edit documents at the same time.
Cloud workers also need a comfortable home o ce environment, and a secure access to company systems. If a good working environment is unavailable, coworking space platforms like WeWork are viable solutions.
EXPANDING THE OFFICE HORIZON
Embracing the mobile sphere doesn’t necessarily mean that a physical o ce has become completely redundant. However, committing
to mobile workers as a business strategy will
not only help companies curb traditional o ce overheads, but it will also allow them to acquire employees beyond their immediate location.
Previously, a businesses would have to do with the best in their city. Now, the world has become a talent marketplace.
By leveraging the expanding suite of mobile solutions, a company can look beyond the geographical box and take on the perfect candidate regardless of their location. Although this can have its own set of teething problems, the payo can be greater in the long run as international workers can bring their own set of
: Nortel apparently thought it was a
LiveOps Cloud increased flexibility to meet customer demand with Voxbone as a single source of local numbers
LiveOps Cloud is a world renowned provider of cloud-based contact centers as a service (CCaaS) which
uses the internet to intelligently route work to sales and customer service agents no matter where they are. With innovative technology, they’ve brought customer service into the digital age and modernized the way contact center agents interact with their customers, whether through voice, email, chat, SMS, social or mobile.
Their secret? Instead of an agent relying on different complicated platforms and
PLASMAN
by Dries Plasman, VP Product Management at Voxbone (www.voxbone.com)
applications for different functions, LiveOps Cloud provides a much more intuitive contact center platform that incorporates everything the agent needs to provide high quality customer service. LiveOps Cloud utilizes the industry’s most
massively open API architecture, allowing their customers to integrate LiveOps Cloud’s platform with existing systems
to create a bespoke solution for their organization. This creates the ultimate flexibility to meet demand, without compromising on performance, reliability, or security.
The LiveOps Cloud Contact Center platform enables 24/7, 360-degree, realtime interactions with customers on their channel of choice. Today, LiveOps Cloud has over 50,000 users globally