Page 8 - Telecom Reseller JanFeb 2017

8 Telecom Reseller LIVINGSTON
January/February 2017
continued from page 1
we have seen this occur is simply because these groups would not be noti ed of the port out. Instead of contacting the provider, you would contact the reseller. ey would then check their systems and if it’s not on theirs they would contact the company that provides service to the number.
Now there is an exception to the 48-hour rule. If the losing provider either says they will not remove or see the translations you will want to contact the gaining provider or reseller (with whomever you would be in business).
You will still need to provide the previously mentioned call example but you would also need to provide a ticket ID with the other provider. is not only helps our provider work with the right group, but also lets them interact with the provider prior to 48 hours.
ere you have it; these are residual translations and how to resolve them. Sometimes the issue may be more complex. With that said, reach out and work with your support department to educate yourself further. Before you know it you’ll be the expert! ■
e reason why this problem is so troubling isn’t because of the impact it has on your customers, but because of how complex it is
to narrow it down to a point of impact. With most of these incidents the problem is with
the former provider and isn’t that di cult to resolve but may take some time. You’re probably thinking if the losing provider has 48 hours, how do we x this? e best way to resolve it is to reach out to your former provider and advise them of this. What you would generally be required to provide would be a call example of this happening which would include:
● e Time/Date of the call
● e Calling Number
● e Receiving Number
e reason this is so imperative is because this
helps them identify the market that is impaired (Long Distance vs. Local). is gives them an idea of where the equipment is that they need to remove the translations from.
e other occurrence exists with resellers or peering partners. is is where the problem gets a little more di cult to x. e main reason
One of the common questions we get with this error is whose fault is it? It becomes hard to say because there are very few occurrences where this intentional. When a number is ported out, the last step of the port leaving
the former provider is the translations being removed. As there is no regulation on this, it
is really up to the losing provider to do this correctly. e general rule is the losing provider
of life. Therefore, an organization should have a plan for protecting (or wiping) a lost device.
• Reimbursement: How will employees be reimbursed for devices and/or data
has 48 hours to remove translations before the gaining provider would be able to intercede
on your behalf. Most providers will do this to make sure that if the number has to come back to them, it will be able to be routed. What this means for you is that calls from, or passing through your former provider, would misroute to either a ‘not in service message’ or potentially the old equipment (PBX or Phone).
Edgewater Networks Launches Cloud2Edge Complete, A Subscription- based Delivery for Network Edge Orchestration that Reduces Service Provider CapEx
SAN JOSE, Calif. - Edgewater Networks,
Inc., the industry leader in Network Edge Orchestration, has announced the launch of Cloud2Edge Complete, a new subscription- based service delivery model for its Network Edge Orchestration platform. In Cloud2Edge Complete, a single, monthly price includes
full EdgeView Service Control Center functionality, pooled so ware licenses for concurrent calls, and all Technical Support and Maintenance.
Cloud2Edge Complete enables customers
to “pay for only what you need,” as usage is pooled and aggregated at the account level rather than the device-level. Cloud2Edge Complete also lowers the barrier to entry for small site deployments as hardware costs are reduced, up to 80% in some instances. Lastly, Cloud2Edge Complete reduces the cap-ex burden for service providers, eliminating large up-front purchases with a pay-as-you-go op-ex pricing model.
methods that reduce upfront investment
costs in infrastructure and services while
also providing a scalable model that accounts for continued growth,” said Diane Myers, senior research director for VoIP, UC, and
IMS at IHS Markit. “Edgewater Networks is embracing service providers’ needs in adopting a SaaS-based pricing model that helps them
to defray costs while optimizing the customer experience.”
Network Edge Orchestration is a hybrid cloud to edge platform that combines the EdgeView Service Control Center and customer-premised EdgeMarc Intelligent Edges, providing proactive management of service quality from the network
core to IP endpoints. Network Edge Orchestration enables reporting and analytics, troubleshooting and remediation, security, and zero-touch provisioning and con guration for Uni ed Communications services.
Durable. Dependable. Customizable. Available in analog, VoIP, corded, and cordless.
March/April 2014
Retail
– Sales area, cash register, stock room, warehouse, show room, common area
create some legal issues. Risk reduci policies must be developed.
• Responsibilities: Does an employ
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– K–12/College/University classroom, dormitory, hallway,
GANGA administrative, faculty of ce Continued from page 22
device that could be purchased by employees. IT will need to determine which devices it is able to support.
• Geo-Fencing: It may be that security, or data use needs, require policies to gov- ern devices used within prede ned geo- graphicHaleaarelatsh. cDaifrferent regions gener- ally have different laws.
using a device with corporate apps a data have a responsibility to protect t device? What if precautions are not tak tGo perontecrtathleOdefv icce?e
– Patient or resident room, xed or
Rights: The legal rights of employe
• Bandwidth Throttling: Organizations
– Executive, administrative,
single-use, maternity room, of ce,
and organizations differ from country
must determine how to allocate employ-
reception, hallway, common
common area
country, so policy may have to be alter
ee demand for bandwidth across a broad
swath of locations, roles and usage vol-
area
Call +1.719.638.8821, write info@cetis.com, or visit www.cetis.com for
umes. vate data when protocols are followed? product and pricing details.
• Business Support vs. Personal Support: • Privacy: What measures will a compa
O©r2g0a1n7 iCzeatits,ioIncn. sPromduuctstpedcie ctaetiromns aindedetshceripteioxnstiennthtis documetantke to protect the privacy of the employe subject to change without notice. Cetis®, Teledex®, TeleMatrix®, Scitec®,
•
• Liability:Whoisliableforthelossofpr
on a country-to-country basis.
to which they are willing to provide
• Look for the second part of this artic where we will detail the next three esse tials for a successful BYOD policy. %
and TOPSTM are trademarks and registered trademarks of Cetis, Inc.
technical support for an employee-owned
device.
• DeviceLoss:Devicelossortheftisafact
26 “Consumers of uni ed communication services are constantly seeking delivery
Telecom Reseller
continuesonpage 12 ››
“We are starting to see a substantial shi
Higher Education + Technology = ACUTA
As a CIO, it is important for
me to be a part of a group of people who strive to con nually evolve as knowledgeable technology professionals.
I know of no be er organiza on to be a part of than ACUTA.
Keith Fowlkes Director of Informaon Technology Services and CIO Centre College
• Professional networking at its best happens at the face-to-face events and via the listserv/community. We provide opportunities to connect with people who can help you succeed.
• High-quality education features presenters at seminars and conferences who are experts in the eld.
• Valuable publications bring critical information to you in a timely, pro-active way.
• Online resources give you access to solutions that will help you meet the needs of your campus faculty, staff, and students.
• Professional development opportunities abound at ACUTA, giving you experiences that will help you grow professionally and advance your career.
www.acuta.org Questions: Call Amy at (859) 278-3338.
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