Page 21 - Telecom Reseller November-December 2016

November/December 2016
O'CONNOR
wholesale services. rough the combination of programmable 100Gbps switching elements, so ware de ned management and virtualized network functions, service providers can now pragmatically serve premium customers with new applications and high bandwidth while meeting strict SLA requirements.
Combining 1G and 10G customer data into a single 100G connection enables an e cient use of optical spectrum on WDM links and o ers service exibility at the customer premises. When these links use Ethernet Virtual Circuits, service providers have a method of delivering unique individual bandwidth pro les and SLAs to dozens of customers within the same 100G link. ese connections can be transported
BroadSoft Introduces Analytics-based Contact Center Software-as-a-Service ...continued from page 16
customer support calls require assistance from an expert.
Getting the right expert to the right customer call in the least amount of time is critical for all contact centers. CC-One provides sales and service contact centers of any size the ability to optimize their performance with dynamic, intelligent analytics.
By leveraging the data held in multiple systems inside or outside the contact center and applying intelligent analytics, CC-One dynamically predicts each customer’s needs and matches the customer with the best agent to handle that need, improving performance, sales and the customer experience.
As a native cloud solution, CC-One lowers the cost of ownership for contact centers, replacing the need for expensive, complex and inflexible on-premise systems and can also easily be integrated with existing on- premise systems and outsourced contact centers to support hybrid environments and a graceful migration of premises-based agents to a cloud solution.
Taher Behbehani, chief digital and marketing officer, BroadSoft said “We are very excited about the launch of BroadSoft CC-One, which crystallizes the BroadSoft vision for the future for cloud-based, collaborative contact center operations.
"The global contact center market is in a rapid state of transition as older legacy systems give way to flexible, cloud based technologies.
"We believe that CC-One represents the next stage of this transformation, where contact centers become an absolutely vital asset to companies in improving customer satisfaction, reducing costs, driving incremental sales and reinforcing strong brand identity.”
CC-One is part of the BroadSoft Business suite, which provides a fully integrated portfolio of enterprise-ready cloud PBX, unified communications, team collaboration and contact center applications.
CC-One will be demonstrated at the BroadSoft Connections 2016 user conference in San Antonio, TX, one of the largest UC conferences in the world, and the UC-One and Team-One integration will be available in the first half of 2017.
For additional information, visit www. BroadSoft.com. ■
using L2 Carrier Ethernet switched packet networks, MPLS backbones, L3 routed networks, or transported over Optical Transport Network
(OTN) framed wavelengths.
Combining 100G switching elements that
support Carrier Ethernet 2.0 services and
the latest developments in So ware De ned Networking (SDN) as well as Network Function Virtualization (NFV) enables the creation of on-demand elastic service networks that facilitate new services and speed service delivery. 100G switches with on-board x86 processors enable applications to run virtually, at the customer premises, without the need for specialized appliances.
Value added applications can perform better when run on a CE switch due to the ability of the packet processor to accelerate application performance. Managing these switches and
Telecom Reseller 21 continued from page 13
applications remotely using SDN speeds service delivery and lowers the barriers for customers to try innovative applications. Lowering the cost and logistical barriers for customers to try new services is an important goal for many service providers.
e combination of 100G CE2.0 switching ports with SDN and NFV creates a virtual pool of network resources that can react on demand to applications and customer requirements in real time.
e MEF’s ird Network represents a new and better model for rapid service creation and dynamic service allocation. 100G Carrier Ethernet switching elements are an important step in this network evolution. ■
3CX Grows North American Footprint with Opening of Tampa, FL Office
sales, technical and educational support from Tampa, Florida, the company plans to empower partners to sell
more solutions into the US market.
Furthermore, with an increased footprint, the company aims to double its partner network in the near future.
3CX already has an impressive portfolio of customers based in the US including Wilson Sporting Goods, RE/MAX, Magnolia Bank, University of North Carolina and more who will likewise be supported from the new 3CX Office in Tampa.
Further details about 3CX’s Tampa offices can be found here.
More at www.3cx.com.
TAMPA, FL - 3CX, developer of the next-generation software based Unified Communications System, has announced that the company is expanding its US operations with the opening of a new office in Tampa, Florida.
With the establishment of the Tampa office, 3CX is aiming at building on the success the company has had so far in the US.
This move is an integral part of the company’s strategy to strengthen its market share in one of the world’s largest
and fastest growing technology markets. Nick Galea, CEO 3CX, said:
“We’re going from strength to strength
in the US and aim at increasing our footprint even further. With the opening of our Tampa office, we are expanding our activities in the US in order to grow our market share even faster than we already are.”
3CX currently has more than 5,000 3CX Partners in the US who will be supported via the new Tampa office. By providing its partners and distributors with increased
GENBAND and TelcoBridges Deploy Compact Gateway Solutions Across the Globe
grade solutions that help them best leverage their existing resources and enjoy the bene ts of advanced solutions,” added Richard Gendron, CEO of TelcoBridges.”
Bundling TelcoBridges’ TMG800 or TMG 3200 with GENBAND’s C20, Application Server and C3 enables GENBAND to extend
the core network to customer premises, connect smaller, remote sites to the core, and provide TDM support to IP applications, allowing for better access and enhanced solutions.
TelecoBridges’ TMG platform can also be remotely con gured and upgraded, reducing the number of site visits required for maintenance.
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Operational deployments support customers in Europe, Asia and the Americas
Plano, TX - GENBAND, a leading provider of real-time communications solutions, has announced that its ongoing strategic marketing alliance with TelcoBridges is enabling successful operational customer deployments around the world.
“We partnered with TelcoBridges because our solutions complement each other e ectively and deliver real value to our end customers,” said John McCready, GENBAND’s EVP, Product and Corporate Development. “Just a year into the
strategic relationship we’re already seeing some great uptake and look forward to more.”
e combined GENBAND and TelcoBridges solution enables customers to leverage existing equipment cost-e ectively and gain the required scale via a license-activated business model. Both smaller businesses which have previously been unable to access these services due to the high entry point and larger companies seeking more control over their operations than is o ered by less exible plans can bene t from this approach.
“Our strategic relationship with GENBAND allows us to support customers with the carrier-
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