Page 10 - Telecom Reseller April-May 2017

10 Telecom Reseller
Radish’s new ChoiceView
helps callers resolve inquiries faster with more clarity, improves the overall user experience, and increases business pro ts. For businesses seeking to go beyond voice-only capabilities to multi-channel communications, ChoiceView is an obvious choice.
Inventors of the technology are Richard A. Davis, Radish Chief Technical O cer, and Anthony J. Brittain, Radish Chief Architect. “ChoiceView provides a new communications channel and enables new feature capabilities for the millions and millions of voice-only ports and contact center positions in the business installed base, and it does so without displacing or breaking existing hardware
or so ware,” said Davis. Brittain noted, “A unique aspect of ChoiceView is its cloud- based switching platform that establishes secure data sessions between users and businesses while following the routing of phone calls and chat sessions.”
CHOICEVIEW BENEFITS
ChoiceView allows an easy upgrade of the large installed base of existing IVRs, contact centers, and other systems from voice-
only to voice-and-data communications. It preserves compatibility with existing dialing plans, call routing, queuing and the business phone infrastructure while providing a
new dimension in visual communications. ChoiceView provides rich communication services on today’s phone network.
ChoiceView also works with Skype, WebRTC and other in-band voice services, allowing callers to start a session with a browser instead of a phone call. In addition, ChoiceView easily adds a visual dimension to chat bots, phone bots, and other arti cial intelligence systems.
CHOICEVIEW FOR USERS AND BUSINESSES
ChoiceView ‘voice and visual’ sessions involve communications between end users and businesses, which may have live persons, automated agents or virtual agents. End users can utilize any phone and see visuals in the browser of a smartphone, computer, or tablet.
e ChoiceView web app is perfect for rst- time callers who dial a business however they
April/May 2017
wish from a phone or the web. It’s much more than a browsing experience since ChoiceView provides both visual content and separate session controls. A pre-installed app is not required. e ChoiceView web app also allows easy integration of ChoiceView functionality in existing mobile apps. e app simply
points to a ChoiceView URL in a WebKit environment. Of course, Radish still o ers free iOS and Android ChoiceView mobile apps that provide additional functionality.
Live agents in a contact center or throughout the business use ChoiceView Live Agent so ware providing a broad range of capabilities for visual and data sharing.
It includes a standard ANI screen pop mechanism for calls, together with enhanced caller ID. Live agents already have a wealth of visual information on their desktops, but without ChoiceView, they have to speak it back.
IVRs plug into the ChoiceView cloud via an open REST API with a script change only. Instead of long voice phone trees which can consume minutes, ChoiceView callers see a visual menu and hear “Please tap your menu selection.” Alphanumeric entry by callers is easy and ChoiceView-equipped IVRs can seamlessly transfer visual calls to live agents.
CHOICEVIEW APPLICATIONS
Visual customer service is the killer app
to improve sales, technical support, and customer care for mobile and browser users. ChoiceView transforms new and existing traditional Interactive Voice Response (IVR) systems from many vendors into next generation, true Visual IVRs. It transforms the traditional contact center into a ‘voice with visuals’ live assistance center.
In health care, for example, nurse coaches can talk with patients while instantly sharing complex medical information thereby improving health outcomes and patient adherence. In retail, customers can talk and quickly see product information, receive order status, and purchase just the right products resulting in happier customers, higher revenues, and fewer returns. See more use cases and demo videos at RadishSystems. com/solutions. ■
Patent Solves Problem of Irritated Customers
Radish is Awarded New Patent for Voice and Data Communications
Technology Allows Sharing of Visual and Other Data in Real Time During Calls for Solving Business Communications Issues
BOULDER, CO - Radish Systems, a leader in voice and data mobility solutions for visual customer service, announces that it has been awarded a second key patent from the U.S. Patent and Trademark O ce for
its integrated voice/data technology known in the market as ChoiceView®. is patent, which dates from 2009, signi cantly extends the reach of Radish’s intellectual property from an environment of mobile apps and Windows so ware to an environment of
Patton’s Cloud-Smart Euro- BRI/FXSVoIPApplianceClears the Path to ALL-IP ...continuedfrompage8
and fax devices in All-IP environments need a much smarter CPE.”
Most eSBCs are designed for SIP-to-SIP architecture—without consideration for legacy connectivity requirements, network survivability, security or QoS.
TDM-to-IP telephony is typically handled by an ATA. at approach means small o ces need two to ve devices to execute migration to ALL-IP.
Patton’s eSBC products are much richer.
ey deliver secure, converged voice and data with up to 8 integrated BRI and/or FXS telephony ports. You get a stateful rewall with secure TLS/SRTP encryption for signaling and voice—plus con gurable protections against toll fraud and denial of service (DoS) attacks.
A rich suite of failover and load-balancing mechanisms for TDM and LTE survivability ensure business continuity.
If that weren’t enough, an embedded PacketSmart probe provides such QoS/QoE performance metrics as Packet Loss, Jitter, MoS and more.
Even better news: a standard SmartNode 4141 VoIP gateway easily transforms into a rich-featured multi-functional eSBC appliance via license-key activation.
A carrier-grade dual image feature—rarely found in low-port-count devices—o ers fallback/recovery capability for system-wide so ware upgrades. Patton o ers the feature to service providers at no additional charge.
Recently Patton announced the new water- proof IP67-compliant CopperLink 1101 PoE Extender kits with outdoor enclosures that can extend 10/100 Ethernet and up to 15 Watts of 802.3af (or legacy) PoE up to 3,300 feet (915 meters).
More at www.patton.com. ■
web apps and websites. ChoiceView marries telephone and Internet technology for rich ‘voice with visuals’ calls. Radish U.S. patent 9,521,259 covers most any conceivable way for users to engage in voice-and-visual calls with businesses, even though they may not use a smartphone, have a pre-installed app, or expect anything other than a voice-only call. It also covers new system con gurations for businesses resulting in even faster deployment and easier integration of next generation, multi-modal business communications, solving real problems — irritated customers tired of voice-only Interactive Voice Response (IVR) systems, repeating information,
long hold and processing times, and lack
of self-service. ChoiceView is available
now to license direct for business use and
for other communications rms to easily embed ‘voice with visuals’ capabilities in their systems. Businesses seek to solve their communications problems and ease the pain. Contact Radish today to turn frustrated customers into happy, loyal advocates.
CHOICEVIEW ARCHITECTURE
ChoiceView, as described in an earlier Radish patent, provides a cloud-based switching mechanism for establishing data sessions
in conjunction with phone calls or chat sessions. e new patent covers a subset of ChoiceView, where the switching mechanism in certain cases reduces to a website. As
a result, ChoiceView allows a website to become a visual IVR or a voice-only IVR to be upgraded to a visual IVR. ChoiceView also supports seamless visual transfer to live agents for continued visual sharing.
e ChoiceView cloud solution allows businesses to talk and share visual and other data with customers. ChoiceView increases comprehension on calls by as much as 600%,
Grandstream Launches Innovative Web Conferencing Platform with Free Web Meeting Plan
IPVideoTalk leverages WebRTC technology to oer high quality web meetings with HD video & audio using any PC, Mac, iOS or Android devices
to meet with anyone, anywhere at any time for free. To learn more or sign up for IPVideoTalk’s free “Personal” Web Meetings plan, click here. Beginning in October of 2017, users will be able to sign up for additional IPVideoTalk Web Meeting plans that support 25, 50 or 100 participants, with free trials for those plans available in June.
● Screen sharing with remote parties for high quality presentation, distant learning, and collaborative document annotations at 1080p video resolution
BOSTON, MA - Grandstream Networks, Inc., has announced the availability of the IPVideoTalk Web Meetings service, an innovative web conferencing platform that allows users to conduct high quality hassle-free 1-click online meetings with HD video and audio from any PC, Mac, Android, or iOS devices.
● Advanced meeting chat feature to allow private or group based real-time text communications with other meeting attendees or hosts
The rst immediately available IPVideoTalk Web Meetings plan is a free Personal plan which supports up to 3 participants and allows any user
l 720p HD video and HD audio l Unlimited 1-to-1 meetings
● Powerful customization capability to personalize the message/content
in meeting registration page, calendar scheduling, invitation, reminding, thank- you follow up, post-meeting survey, etc.
IPVideoTalk’s Web Meetings plans oers a range of advanced real-time visual collaboration features with the ease of 1-click meeting using a web browser with no client downloads:
● Comprehensive meeting control features such as mute, video block, raise hands, panelists, etc.
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