Page 15 - Telecom Reseller April-May 2017

April/May 2017
Telecom Reseller 15 WTho Is Accountable for Telecom Management Results?
he single greatest inhibitor to optimal COLWELL various work groups in concert towards the enterprise telecom management common goal – business performance results. performance is the lack of established When single accountability is established,
accountability for performance results; a by Timothy C. Colwell, SVP e ciency across work groups and within work single accountability owner for all telecom Efficiency First® Adoption – streams increases as duplicative e orts are
Ask the Telecom Pro - May 2017
Q: What are the benefits of 5G?
A: 5G wireless standards are still being defined, but the benefits that have been outlined include low latency (<1ms), up to 10 gigabit speeds, 1,000 times more network capacity and support for over 100 billion connections. These benefits equate to a more accessible network for multimedia communications
by more users and 5G offers
the potential for being a viable replacement wireline technology.
Q: What does ILEC detariffing mean for customers?
A: Tariffs are vehicles to create price and service transparency in low or non-competitive environments. As competition has increased, regulators have opted to detariff and reduce regulations for how ILECs price service offerings. The impact to customers is likely positive, as competition will drive carriers to remain price competitive to retain and grow market share.
management results is required. Challenging this goal are work group siloes with diverse task objectives that are not fully aligned with a uni ed strategy.
e typical enterprise telecom management practice has several work streams across multiple work groups. e very nature of
a practice’s components makes singular accountability di cult to establish. ere’s o en a nancial owner accountable for budgeting and payables, a technical owner accountable for systems design and integration, and one or more operational owners accountable for service ordering and user
AOTMP (www.aotmp.com)
support. To complicate the accountability picture, contract management, vendor management, sourcing, and procurement activities may have di erent owners in di erent work streams.
eliminated and e orts are calibrated against objectives.
As your organization explores opportunities to improve overall telecom management performance, to align the telecom environment with business objectives, or to increase the strategic business value of the telecom estate, ask the question ‘Who is accountable for telecom management results?’. If the answer to that question is not clearly articulated by every resource involved in your telecom management practice, then your next step is clear – establish a single accountability owner to lead, support and unify the practice. ■
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Whenever multiple work stream owners accountable for performance results are involved in a de ned business practice, it’s important for individual owners to be aligned to a strategy supported by complementary execution. A single telecom management practice owner o ers a single voice to guide
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