Page 24 - Telecom Reseller JanFeb 2015

24 Telecom Reseller January/February 2015
Nortel Notes
Set Relocation process. If the PBX cannot read One piece of prevention you can do, and I For locations with many moves and no local
the serial number, it cannot match it when the recommend it highly, is to regularly (monthly? phone person, IP sets may be better because the
phone is moved. In that case, the phone has to be quarterly?) save a printout of all your TNs. Just users can simply pick them up and move them.
moved some other way, such as using the “move” save it to a text ile or word processing document hat can, however, be more of a curse than a
command, moving wires, or reprogramming the that you can ind (and search) easily. If you end blessing.
Rports.
up with problems on a phone, you can simply If you have multiple locations and plan an
UFFIN
I’ve seen some defective cards that don’t work search the document for the phone and rebuild it. extensive disaster prevention program with
Qwith EASR. You can replace the card, or not use his can come in handy to solve many problems multiple registration points, the IP sets are the only
: I like to use the code for moving phones by Phil Rufin
the feature on those TNs.
that come up when moving phones and at other ones to choose. Most systems fall in the middle
around instead of moving wires or In some cases where you use refurbished times.
somewhere, so you have to make a judgment call.
reprogramming but sometimes it just won’t work. phones, you may come across more than one By the way, the feature Enhanced Automatic Q
he phone just sits there and doesn’t move. I can phone with the same serial number. I suspect that Set Relocation is a later evolution of the old : Sometimes I have a user who leaves or
usually move it back and get it working but not situation comes about when a refurbishing house Automatic Set Relocation found in very early retires, and I want their calls answered by
always. Is there some trick to make this always simply makes copies of a chip instead of using an sotware. he earlier sets did not have the ability someone else. I can forward their phone to the
work?
authorized replacement, but I don’t really know how it happens. Of course, that can cause issues.
to send a serial number to the PBX to use for this, so the feature required us to enter a 4-digit code other person, but if I re-use the desk I don’t want to leave the forwarded phone in the same place
A: I know there is a lot of superstition about here was a problem in the past with using
when “relocating out” a set and enter it again along with the new one. Is my only option to add
using the “move” command and Enhanced the “move” command on analog phones. I didn’t when “relocating in” the same set. As far as I’m the extension to the other phone?
Automatic Set Relocation, and there is a real experience it myself, but I’ve seen the warnings in concerned, the new, improved feature is much
concern for some situations, even now. Still, I use old sotware documents. It has worked for me.
better.
: Besides putting the extension on another
A
both of these pretty regularly (with caution) and he real concern with either EASR or the phone, you have a few other choices. You
get along ine. here are several issues.
“move” command is when you are dealing with Q
can us an IDC table in overlay 49 to redirect those : Is it better to use IP sets or digital sets for a
Sometimes a phone’s serial number is ACD sets. I have read that the problem is ixed in DID calls to another number, or you can create
new system?
corrupted. I don’t know whether that is from
later sotware, but I’m too skittish to give it a try. a Phantom TN that redirects the calls. My least A
a defective copy of a RAM chip replaced in a In the past, there were several hidden pointers favorite solution, but one I still see people using, : here are good reasons to choose either or
refurbishment or from some damage to the that would be lost, leading to serious corruption is to create a dummy ACD with the destination both set types, depending on the situation.
original chip, but the serial number in memory that’s diicult and expensive to ix. I’m not ready DN in the Nite ield. hose will all work. I like the For a single location, I like digital sets. hey are
is an essential part of the Enhanced Automatic
to risk that.
Phantom TN solution. ■
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