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arbitrary enterprise deployments. But there
other companies directly from their corporate However, this doesn’t help federate consumer
continued from page 1
is very little incentive for consumer apps like “internal” messenger. In the end, open UC HHODGSON
silos – instead as an industry we need a way to
WhatsApp to federate with other silos - $19B federation has simply never gained critical mass orak
entice these silos to open up. Additionally, we
says that WhatsApp is successful without doing to be missed by the user-base: users generally on the same system. So how does a Hangouts need encryption and access control semantics to
so, and in fact had an incentive to trap as many
do not realize what they are missing, and so
user in one company contact a Lync user in ShoreTel14.2deliverscustomizable virtualizationensure that information security requirements
another? How does aWhatsAppusercontact
users as posibleinitssilo. don’t complain when they can’t (and inevitably
are observed.
someone on Sametime? he answer of course is By Ray Horak, Technology Editor As a result, the fragmentation of the
fall back to consumer apps instead, ironically
History provides us with hope – in the 1980s
tem designed and developed entirely in-
scales easily to serve the needs of virtu-
30,000 businesses of all sizes in over 60
Sthat today it’s simply impossible.
consumer app silos is starting to infect the
introducing bigger information security
we saw the various established silos for email
house, so it is homegrown and organic,
ally any size organization, whether SMB
countries.
EntehropreisTeeUlCrveecnednotlrys atrelelaesatsperdovSidheotrheTel corporate world.
concerns in doing so)
(Compuserve, MCI Mail, AT&T Mail, etc.)
which yields lots of advantages, includ-
or enterprise, single site or multisite. That
I recently interviewed ShoreTel rep-
option1o4f.U2,Cthfeedelraatteisotnvinertshieoinr polaftfiotrsmasw–ard- Additionally, open federation of enterprise
So what is the solution to this increasing
slowly but surely federate together via SMTP
ing tight integration. The design concept
design challenge pointed to a unique dis-
resentatives who explained that ShoreTel
whilst wfairnfnroimngunUivnerisiaelldy deCpolomyemd,uLnyincca,tions
(UC)software.ShoreTlisapureIP sys- UC is rare, not least because there can be
threat of fragmentation? One approach is to
over the Internet thanks to the work of Vint
focused on a highly modular solution that
tributed architecture used by more than
14.2 takes the ShoreTel solution to another
Jabber,Sametime andothers supportopenconcern over the information security when maximize federation via brokers wherever Cerf and others.
dimension—a virtual dimension that deliv-
federation to allow interoperability between
employees can instant message users from
supported and try to attain critical mass.
If an equivalent protocol existed that easily
ers much greater lexibility for deploy-
Searching high and low for a ments, with the ability to mix and match
federated all amenable communication services
whilst providing modern communication
ShoreTel hardware-based Linux appliances
semantics (end-to-end cryptography; federated
or now as virtual software appliances on
message history; group communication; etc.),
customer provided general purpose serv-
and if everyone outside the silos adopted it...
then perhaps end-user pressure and market
Cloud Telephony Solution?
ers running VMware in a single network,
or a combination of both, all managed
forces would eventually steer the silos to
SOLUTIONS
join the rest of this federated world – just as
via a single web-based management inter-
face. Companies deploying ShoreTel 14.2
Compuserve eventually joined the Internet.
can select the UC deployment model that
here are many hypotheticals here, but it’s not
Are you a reseller, VAR, or ‘like’ a service provider best suits their business and infrastructure
clear that another solution exists. So let’s hope
needs—physical, virtual, or a hybrid com-
that UC may follow in email’s footsteps and
prising any combination. Bernard Gutnick,
be at last uniied over both services as well as
Director of Product Marketing for ShoreTel
and looking to buy, rent, or host your own system?
modes of communication.
explained that “The associated beneits are
Otherwise, we face a Tower of Babel as users
clear and immediate, including reduced
fragment their “uniied” communication across
hardware and operational complexity,
Look no further.
hundreds and thousands of apps and WebRTC
higher application availability, increased
services, just because the silos sacriiced the
scalability and reliability.” ShoreTel 14.2
health of the industry for their own short-term
enables all ShoreTel UC components,
gain. ■
including call control, SIP trunks, CRM
integration, uniied messaging, contact cen-
ter and collaboration applications, to be
virtualized and implemented on industry
BARRY
continued from page 3 standard servers.
Increase Gutnick went on to explain that ShoreTel
14.2 is lexible enough to support central-
orchestration approach that takes account of
Sales
ized or decentralized call control on prem-
physical and virtual network elements. his
ises or in the customer’s private cloud. Due
means that policy and coniguration does not
to its unique architecture, the ShoreTel
have to concern itself with whether the resource
system incorporates a level of redundan-
is virtualized or not, but can use the same
cy that delivers a truly high availability
mechanisms to “service-chain” the elements as
solution through a single failover switch
required.
(called Spare switch) that can be positioned
A combination of existing and new solutions
anywhere in the company’s network. In
Reduce for management and security will be required for
addition, ShoreTel customers can leverage
the introduction of SDN and NFV. hese should
VMware vMotion to enable practically
Churn
be deployed under a common framework with
zero-downtime in case of hardware or soft-
common interfaces and topology mechanisms.
ware failure.
With this in place, functions can be virtualized
In terms of scalability, ShoreTel 14.2
Boost quadruples the port capacity per virtual
when and where it makes sense without afecting
the overall framework or processes.
machine. ShoreTel virtual machines in
Serving as the missing link between today’s
VMware supports up to 1,000 phones and
networks and tomorrow’s sotware-based model,
Proits
500 SIP trunks. This increased capaci-
virtualization-aware appliances provide real-time
ty simpliies deployment especially for
insight to empower event- driven automation of
customers that choose a centralized UC
policy decisions and to respond to those events in
deployment. The ShoreTel solution can be
real time. his will enable SDN and NFV to live
implemented on the customer’s choice of
up to their full potential. ■
industry-standard virtualized servers, thus
Upgrade to the Industry’s Choice TODAY!
consolidating the server hardware across multiple applications, reducing energy
requirements and minimizing hardware
TelecomReseller
footprint. ShoreTel 14.2 is available now
If you’ve been searching for an addition to your premise based from qualiied ShoreTel reseller partners.
ShoreTel, Inc. (NASDAQ: SHOR) is a
ofering, or you want to add cloud to your portfolio, contact us today.
SUBSCRIPTIONS
leading provider of “brilliantly simple” IP
phone syOstremcshanndgueniiaeddcroemsms,unications
solutions. Its award-winning on-premises
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IP-PBX solution and cloud-based hosted
Call: 800 667-8965
phone system eliminate complexity and
improve Fparxod:u3c6tiv0ity2.60Sh-9or7eT2e6l is head-
quartered in Sunnyvale, Calif., and has
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regional ofices and partners worldwide. % Email: publisher@usernews.
For more visit www.shoretel.com.
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