Page 13 - Telecom Reseller October-November 2016

12 Cloud Questions
nd TR aS
VVIEIEW The Latest EDUcasts
January/February 2016
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Upgrade your Router
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Voice QoS, Multi WAN Redundancy, Content Filter & Network Security
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TELECOM
companies like Sony and U.S. government and lower costs compared to traditional
p1-24_TR_JanFeb_2016.indd 13
05/02/2016 20:0
The Newsource on UC ● UCaaS ● Collaboration ● Mobility
Telecom Reseller 13 Every Company
October/November 2016 The Latest
Telecom Reseller 13 Should Ask Itself
The Newsource on UC ● UCaaS ● Collaboration ● Mobility
Call ABP at 972-831-1600 to discuss your application. www.DrayTekUSA.com
TELECOM SD-WAN
PATTERSON
VIEW
VIEW
RESELLER .COM
The Newsource on UC ● UCaaS ● Collaboration ● Mobility
o ware-de ned Wide Area Networking
TR The Latest
PAGE 15
(SD-WAN) has been making big headlines latelyasthenBeyxPtafrtoPnatitersfonr,eDnirtecrptorrisoef
Services for Avaya
Organizational Design Determines Podcasts Telecom Management Success
23
COLWELL RUFFIN
PAGE
Experience
the Cloud UC
networking and a better approach to handling
s
Nortel Notes Telecom
1
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2
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the emand for cloud services continues to workplace, including the increasing adoption
ern
Every Company
surge, driven by corporations interested of cloud-based applications for information
cloud. is can lead to well-founded (and not so worldwidseurwgiel,l dsurirvpeanssb$y6cobrilpliornatiinon2s02in0t,ewreitshted
well-founded) fears about the security of a cloud
aC
ompoiunnsdo Awnanruea l eGxriboiwlithy aRnadtesocralCabAilGitRy. But
solution. As a result, many large companies are
of 9h0o%w osevceur r2e0i1s5t-h2e0c2l0o.uIdD?CNcoitseusrapreisce,natnUal.ySs. ts
investing in the private cloud, while slowing their surpvreydtihctatseschuorwitsyapsrmodauncytsasanhdalcf lofuedn-tbearsperdises
use of the public cloud. wilslecounrsitidyesreravmiciegsrwatilolnbetoaSnDea-rWlyA$N9 boivlleironthme arket
According to one estimate, companies with nexbtyt2w0o1y9e. ars. Gartner also weighs in, predicting
more than 1,000 employees use an average that3W0%ithofrecnetnertphriigshespwroil llaecctuyablelyr-datetpalcokysSaDt -
of 1,154 cloud-based services, “ranging from WAcoNmtpecahnnieosloligkye iSnotnhyeairnbdrUan.Sc.hgo vecrensmbeyntthe
endagoefn2c0ie1s9,.cloud security is in sharp focus.
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PATTERSON continues on page 21 ›› As we said in August, the C-suite likes the
THclEouSd’Ds -eWxibAleNOApEPxPmRoOdeAl (Co Hen deployed as
PCI Compliance in
WeatsuurbnsecdritpotiConhr-bisaCseadmceloround, sPerevsiicdee)nbtuotfmay not
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the Contact Center:
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relawteltlo-foculonude-d)elfievaerrseadbtoeuletpthoensyecaunrdityunoif aedcloud c o ms o ml u u t i n o i n c a . t A i o s n a s r . e O s u h l i t o , - mb a a s n e y d l a A r c g c e e c n o t mi s p a a n i e s a r e
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GUSTAVSENcontinuesonpage 21 ›› Complacency
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Be Fooled into
tecmhnoorleotghieasnd1e,0p0e0ndeimngplonyeceussutosme aenr naveerdasg.e of 1,154 cloud-based services, “ranging from
PATTERSON continues on page 21 ›› Mapping telco and
PCI Compliance in
r
C
u
ent
MELENDEZ
service provider
the Contact Center:
by Will Melendez,
Executive Vice President of Global Sales at Voice4Net
TDon’t Let Your Clients
(www.voice4net.com)
contact center Be Fooled into
he PCI Security Standards Council has
established strict guidelines for companies
Complacency
that accept credit card payments, setting a host of developments into motion for industries
e
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in so ware exibility and scalability. But technologies (IT) and uni ed communications
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how secure is the cloud? No surprise, analysts
and collaboration (UC&C).
predict security products and cloud-based
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security services will be a nearly $9 billion market to simplify branch o ce networking and
by 2019.
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VIEWHEDBERG The LatesPtAGE 21
COLWELL
PAGE 15
RUFFIN
With recent high pro le cyber-attacks at application performance improvements
PATTERSON
COLWELL
agencies, cloud security is in sharp focus. and less exible network techniques such as
RESELLPAEGRE 1 .
Needs to Improve Sourcing Results
COM Focus on Business
GUSTAVSEN
5
PAGE 23
As we said in August, the C-suite likes the Multiprotocol Label Switching (MPLS) and
Security industry must
Nortel Notes by Sandra M. GTueslteavcsoemn,
cloud’s exible OpEx model (o en deployed as Internet Virtual Private Networking (VPN).
Podcasts
D Services for Avaya
a subscription-based cloud service) but may not
embrace modern PTT technologies
Analyst at G Business Systems, LLC (www.gbusinessvoip.com)
Research rm IDC is watching this market
Organizational Design Determines Telecom Management Success
By Pat Patterson, Director of
totally grasp the implications of adopting the develop aenmdaensdtimfoartcelsotuhdatseSrDvi-cWesAcNonrteivneuneusetso
that utilize contact centers—and consequently, for resellers of contact center solutions. PCI
leniency being o ered to violators.
TESSMER
compliance mandates are rigorous, fees for non-
MELENDEZ
compliance can be debyilJitactikni gTe, sasnmdetrh, Vericeeis little
President of service provider
and cloud strategy at
e extent of organizabtyioWnsilltMhaetleanredeszu,bject
Enghouse Interactive (www.
to PCI compliance is staggering. More than 12
mI
and voice communications, and are therefore
illion businesses in the United States accept
cardT
(www.voice4net.com)
Executive Vice President of
enghouseinteractive.com)
Global Sales at Voice4Net
-based payments, through online, mobile, n their just published article, ‘How telecom
comphaeniPeCs cIaSnecwuirnitiynStthaendaigridtsalCroevuonlcuitlihonas,”
subject to PCI DSS (Data Security Standards) Paul-LesotuabisliCshaeydlasrtarincdt gAuliedxealnindersefMorécnoamrdpoafnies
regulations. is means the market base for Mc
KinsethyaCt oanccseupltincrgepdritocvaidrde vpearyymthenotusg, hsetftutilng a
companies who need to implement compliant inshigohst onf dheovweloteplmeceonmtscionmtopmanoiteisoncafnornianvdiguasteriaes
contact center solutions is similarly wide- turtbhualteuntilmizaerckoent taancdt crencotemrsm—eannddatcionseoqnuehnotwly,
reaching.
t o e f o v r o l r v e e s . e Ml l e a r s k e o f n c o o m n t i a s c t a t k c e e , n t t e e l r c o s o s l m u t u i o s n t a s . d P a C p t I i n
thecfoamcepolifanvecreymdairnedcaitrecsuamrestraingoceros.usA, cfeceosrdfoinr gntoon-
MELENDEZ continues on page 16 ›› theciormrepseliarncche, c“Iantbhedpeabsitli tavteinyge,aarsn,dthtehetereleicsolmittle
prosvuibdjercst (tCo SPPCsI) DhaSvSe(oD aetraedSeacuproirttyfoSltiaonodfards)
a p p r e l i g c u a t l a i o t i n o s n t s o . c u s i s t o m m e e a r n s s t h t h a e t c m o a m r k p e l e t m b a e s n e t s f o r
t h e c i o r mc o p r a e n t i e e l s c o w s h e o r v n i e c e e s d . t A o p i mr i p m l e a mr y e mn t o c t o i v m a t p i o l i n a n t
forco netaricntgcenterpsorilsuetibounsinisessimapilpalrilcyawtioidnes-, in
addreitaicohnintog.a bundle of broadband-based data
and voice services, is to reduce churn on “less
MELENDEZ continues on page 16 ›› sticky” broadband service contracts and avoid
TESSMERcontinuesonpage 23 ››
05/02/2016 20:02