Page 13 - Telecom Reseller April-May 2014

ATeplreilc/MomayR2e0se1l4ler
13
Telecom ResMeallrechr/April 20134

MEDAK
Mwould log in to the Intuity and get to the Audix
eda
by Walt Medak
k
Avaya Demystified
Administration command line screen. The
TelecmReseller
commandyouwould use would beither“listTM
telecomreseller.com
Avaya demystified
measurements subscriber day xxxx” for a daily
total or “list measuSruembscernipttsiosunsbscriber month
Or change address, unsubscribe: 17413 SE 28th Street, Vancouver, WA 98683
By Walt Medak gives you the options “n”, which means if tie line. There is a delay getting the point to point
xxxx” for a monthlyCasllu56m1-7m32-a23r35y. In either case,
all ports on the announcement board are circuit installed, so I placed on order for some analog QWeb www.telecomreseller.com • E-mail publisher@usernews.com
the report gives a very detailed breakdown of
Advertising
I’m trying to set up an announcement, or rather
busy the caller won’t hear the announce- DID trunks for the new location to carry the new the usagCeallo36f0 2a60p-97a0r8t•iTcolul Flreaer80m0 66a7i-8l9b65o•xFa.x 3A60m260o-97n26g the
ment, “y”, which means if the ports are numbers. I know it’s old technology, but so is the
more like our company infomercial, to play to callers waiting in queue for our call center. I have a
Web www.telecomreseller.com • E-mail publisher@usernews.com details it will show are the number of messages
News Department
: I need some help. We received a the ring generator portion of the power supply voicemail system it must be gracefully shut
all busy the system will wait until a port Definity we’re using and it still works fine. However, rePcleaiseve-mda,il tarhticelesanmd poreuss nrelteaosesf as taottarchamgenets sinpMaicroesofut Wsoerdfoarmnatdto editor@usernews.com. Suggested length is 250-300 words. At the end of the article, TN2501 VAL board, and I’ve loaded announcements
number of complaints this morning in your “B” cabinet. The power supply in down prior to turning the power off or you risk
thpeleanseuprmovidbe ecorntaoctfinmformeastiosna. Dgoensot cserndegaratpehdics. WThe reservertehpe roighrtto edit
on it before, but those have all been the “play once is available and then start the caller at the the orders got mixed up somehow, and the provider
for content and length.
that guests in the hotel did not those cabinets can be various vintages of either coQrrupting the data.
itself takes up about 4 pages when viewed on the
and move on” type. This new recording is supposed
beginning of the announcement, or “b” is telling me the DID numbers are pointed to the CO
For further clarification, please visit www.telecomreseller.com and click on Submission
a 91153 or 1217. In both cases, I have seen
scGrueidelnine,s.sOour Eidtitoriabl Cvalieonduars(allyso ocnloinne) tisausienfusl foar apgproepraiate sdubejeactlmoatfter.
receive their wakeup calls. After doing some
which functions essentially the same way
trunks. I didn’t think that was possible.
to play continually until the caller is answered. How
A
esting, I also discovered that the guest room instances like this where the part of the power
information. One thing that could be confusing
t
: One of the supervisors at my
Ado I set it up to do that?
phones were not ringing when they were called
In short, you’re right, it’s not pos-
“integ-mus” does. One thing to keep in
company suspects that one of their
Publisher and Director of Advertising
mind if you use one of the repeating type
Douglas Green, publisher@usernews.com
supply that generates the ringing voltage for
is the difference between “CALL ANSWER”
There are a couple options for setting
sible. On an analog DID trunk, there
either, although they could call out from the
employees is just letting a majority
Deputy Publisher
analog phones fails, but does not cause an
and “VOICE MAIL” messages. Call answer
of announcements, once the vector hits the is usually a signal sent between the central
up a repeating announcement depend-
asltaerpm.thOant cpelyaoyushtahve saonunrcoeudnacreempleancetmitenwt, ill Carole Sangiorgio
rooms just fine. All of the guest room phones
of their calls go to voicemail and not answer
messages are thosEextehcuatiyveouEdriteocreive when
office and the PBX to initiate the call, and
wsthaiychinwethwaot usltdepbeuhnatpilpythteo cparollvidsee, itthheesrwcaopn- ing on exactly how you want it to func-
themnitnhaetipmroelvyidmearnnweirl.lIsweansdasDkeTdMifFthedriegits Jeff Owen
are just basic analog phones, but we have other
someone calls your phone and you don’t answer.
insefcaitreldy sttoraaignhatfgoernwta,rtdhealtchaolulegrhpyroeussdeoshaavdeigit itsoatwhaeyPtoBsXee. hoTwhemPanByXmewssilalgeths eanparrotuictuelatrhe tion. The TN2501 has 31 ports available
Accounting
analog phones in the lobby and office areas that
I’m sure that is the numberyour supervisor to play back the announcements to call-
t(oifbyeocuarepflualysothyeouandonno’ut nbecnedmaenytoafsthpeaprtinosf a
ucsaelrls rbeacseeivdesoinatdhaey, bduigtiIt’sm rneoctesiuvredh.owYtoou
Tracy Titus would be interestedCionp.yVEdoiitcoer mail messages are
are working properly. I don’t see any alarms on
ers. The call volume in your call center
“collect” step), or the caller hangs up. The
would typically have the provider send the
Michelle Moody
the Definity, so I’m not sure where to look next.
on the backplane of the cabinet. If you prefer
go about getting that information. We have an
those that are created when you log into your
would determine, to an extent, how you
vector will not just continue to process like
mber of digits that match your extension
Technology Editor
We have a Definity version 6 with two of the
not to do the work yourself, we could provide
nuIntuity Audix.
mailbox and recRaoy rHodraka, ramyhoerask@suasegrnewts.hcoamt you then wanted to set up the announcement. When
A Graphic Design and Production
t does with a non-repeating announcement.
sininumber length, and hopefully, you have gle carrier cabinets.
a technician to replace the power supply for
send to another subscriber within the voicemail
you add the announcement itself with the
A
Q
you. WAlesoa,rekeinepthine pmroincedssthoaftoapllenoifntghea pnheownoeffis, ce
your extension numbers match the DID
command “add announcement xxxx”, you : You should be able to get the Spritzer Type and Design
system without actually calling their phone, or
wouldsele:cAtfttheerdtoyipnegaslitetliethbeitro“firnetseega-rrcehp,” phone number range. So for example, your
t
by forwarding a message from one subscriber to
extension number would be 1234 and your
tisers in their advertisements, nor do they assume responsibility for statements or opinions runkjsu,settac..f.etwhabtlaorceksruanwnaiyngfromff coiurcrumitapinacokffis ce.
exact information your supervisor is
The publishers of this newspaper assume no responsibility for statements made by adver-
or“integ-mituloso”k.stIofmyoeulikcehaolsleof“tihneteggu-emstus”,
iInptlhaacetdcaabninoertdwerillwbiethouthteofpsreorvvidiceerftohraatsahlroeratdy
expressed or implied in the columns of this newspaper.
DID number would be 555-1234. You
wanting. In general, the command
another.
the
“Queureo”ofimelpdhoisnaesuatoremrautnicnainllgyosffethtoe“b” asmervoeusnsteovefrtaimloef,osuortorffiycteospinictkheaatirmeaefworhaenpointto
thatisusedforrunningusage/trafficreports
Newspaper delivery to conference performed by CTS Air Service
would ask the provider to send the last four
i
swechoinchd,more“aBn”sctahbaint ecta,lalnerdsthweilrlesetsosfenthteially all
be connected to the same playback port and
ypouinktnciorcwuiutsaangdeswomillebgeroliugnhdt.stMaryt CgOuetrsusnisks at the
And as always, if you have any questions
in both the Audix voicemail and Definity/
digits of your number so the call would just
replacing that power supply will fix the problem.
new location. This new office will probably just be
please call 800-452-6477, or visit us at
phones are running off the “A” cabinet. This
Communication Manager phone systems starts
will just start hearing the message wherever
a temporary solution, so I order a new block of DID
route directly to your phone. On a ground
www.medak.com.
leads me to believe the problem is most likely
And remember, if you have a Definity Audix
with “list measurements”. In your case, you
it happens to be during it’s playback cycle. numbers to come in to our main office on the exist- start CO trunk group (or loop start for that
If you select “integ-rep”, the “Queue” field
ing PRI, and planned on just routing them over the
See MEDAK, page 15
Avaya®
Avaya® Basic Self Avaya®
Walt Medak & Associates, Inc.
ACvoamyam®unication
ACvoamyma®unication
MBaisnitcenSaenlfce
CAomvamyuan®ication
Communication
Communication
Maintenance
Communication
Manager /
Training
Walt Medak & Associates, Inc.
Manager /
Manager(x) /
Manager /
Manager /
Training
Manager(x) /
Definity®
Definity®
(Wiring, Alarms,
Definity®
Definity®
Definity®
(Wiring, Alarms,
Definity®
Basic
Advanced
Maintenance
Basic
Basic
Advanced
Maintenance
Basic
Administration
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Troubleshooting)
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Training
April 28 - May 2 May 12 - 16
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Training Maintenance Equipment
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June 16 - 20
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Learn about our training and maintenance programs at medak.com or contact info@medak.com 360-836-3020 Training Maintenance Equipment
Learn about our training and maintenance programs at medak.com or contact info@medak.com 360-836-3020

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