Page 3 - Extra Report on Avaya Q3 2018

4th Quarter 2018 Telecom Reseller: Extra Report on Avaya 3
Avaya Featured In CRN 2018 Cloud Partner Program Guide
Santa Clara, CA - Avaya Holdings Corp.
brand of The Channel Company, has recognized
for channels that encourages cloud sales with
professional planning, support and management
services teams help optimize solutions, for
highly reliable and efficient deployments. Avaya
Holdings Corp. is traded on the NYSE under
the ticker AVYA. For more information, please
(NYSE:AVYA) has announced that CRN®, a
an impressive incentive program and tiers to
Avaya in its 2018 Cloud Partner Program
struggle with the transition from
reward success.”
The Cloud Partner Program Guide will be
featured in the October issue of CRN and can
Call Contact Center Solutions (continued) Guide, a list of leading technology vendors with
Company Solution name
Description
Avaya Platform
Website
cloud-related partner programs that enable and
Spoftrwearedloaod bmalancinng daelivnersthilgyh avoailanbili-ty for voice applications
premises sales to
be viewed online at www.crn.com/cloud-ppg.
visit www.avaya.com.
MInterasctsivae Ngoirnthwgest, Inc. INI Equilibrium
accelerate the growth of solution providers’
Avaya Aura® Experience Portal
www.devconnectmarketplace.com/ini
(INI)
To learn more information about the Avaya
About the Channel Company
cloud initiatives.
Edge Partner Program visit https://www.avaya.
Company Solution Name
Description
Avaya Platform
Website
Jacada Ltd. Jacada Workspace Agent Desktop,
Customer service solutions designed to provide an improved customer service experience by Avaya one-X® Agent
www.devconnectmarketplace.com/jacada
The CRN 2018 Cloud Partner Program
hybrid and cloud sales’ com/en/partners/channelpartners/
The Channel Company enables breakthrough
Mutare Agent ScriMptuintga,reanSdpeVeiscuha-ltIoV-RText Guide serves as a valuable resource for
streamPlrienminigseagaendt icnltoeuradc-tbioanssedwiuthniafieladrgme ensusmabgeinrgofssoylusteiomns
Suite of computer telephony contact center applications designed to enhance small to midsize
AvayaAAvuarya®IEPxOpeffriceence Avaya IP Office
www.devconnectmarketplace.com/mutare
NMS Adaptive Limited NMS Adaptive CTI Integration
About Avaya
Avaya is a global leader in digital
IT channel performance with our dominant
solution providers navigating the growing
www.devconnectmarketplace.com/nms-adaptive
Mobility
contact centers
media, engaging events, expert consulting and education, and innovative marketing services
cloud marketplace, assisting them in finding
through our Avaya Edge program. Our partners
OAISYS OAISYS Voice Compliance and Quality
Voice Compliance and Quality Monitoring solutions
Avaya Aura®
www.devconnectmarketplace.com/oaisys
tCecohmnoplaongy suppliers with gSrouluntdio-bnrNeakmineg Monitoring - Speech Analytics
are critiDcaelstcoriApvtiaoyna and our customers’ success
communications software, AsevravyicaePslantfdodrmevices Avaya IP Office
and plaWtfeobrsmitse. As the channel catalyst, we
cloud offerings and partner programs. To meet
and we continue to invest in our partner
connect and empower technology suppliers,
iNEMSOFT CLASSONE® iCAS
Software that connects Land Mobile Radios with Avaya Aura over IP/SIP allowing all parties to Avaya Aura®
https://www.devconnectmarketplace.com/inemsoft
Spectrum Corporation Spectrum Unified Contact Center Reporting
Complementary reporting solutions such as data collectors, desktop displays and wallboards Avaya Call Management System
www.devconnectmarketplace.com/spectrum-corporation
the requirements for inclusion in the Cloud
commucnoimtym.”unicate seamlessly. and customizable solutions for contact centers Business intelligence solutions for contact center reporting and analysis Avaya Call Management System
solution providers and end users. Backed by
Symmetrics Symmetrics nVision Reporting and Analysis
www.devconnectmarketplace.com/symmetrics
Company Solution name
Avaya Aura®; Avaya Call Management https://www.devconnectmarketplace.com/calabrio
with accelerated rewards and benefits. The
world leader in IP deviceSypsrteomvisioning and Avaya Aura®
with device management.”
Integrated Research (Prognosis) Prognosis VoIP Monitor and Managem
www.devconnectmarketplace.com/integrated-research
program offers partners the flexibility to choose
management, has announced ForgeServe
Leading market distributors, Westcon-
LumenVox LumenVox Speech Automation
www.devconnectmarketplace.com/lumenvox
NetIQ Corp d/b/a Attachmate NetIQ UC and VoIP Management
Avaya Aura®
www.devconnectmarketplace.com/netiq
their level of participation aTnecdhnaoclohgiesvement of competencies. For Avaya’s fiscal year 2018, the
support for the Avaya Desktop Experience,
Comstor and Synnex, will provide the
Telstrat TelStrat Engage Contact Center Su
including the Avaya Essential Experience J100
ObjectTel, Inc. ObjectTel CLASSONE Endpoint Manage
quality management and workforce Avaya Aura®, Avaya IP Office, Avaya
www.devconnectmarketplace.com/telstrat
Avaya Edge program was enhanced to provide an opportunity for partners to differentiate
Series of IP Phones and tBhuesinAesvsaCyoamVmaunitcatgioenTMManager Avaya IP Deskphones
deployments globally. Both organisations are already utilising the power of ForgeServe in
VPI (VoicePrint International) VPI EMPOWER WFO Suite
Multimedia Communications Devices.
Phybridge Inc. Phybridge POLRE
ce optimization. Also provides Next Avaya Aura®; Avaya Proactive Contact www.devconnectmarketplace.com/vpi
themselves for excellence in Avaya Cloud, provide a bridge for partners transitioning to
ns.
Enabling digital transformation for businesses
other areas of their IP device portfolios so are familiar with is benefits.
Unified Communications Solutions
Avaya IP Office
worldwide has been AavacyraitCiocmaml ufonciautisonfoSerrvAerv1a0y00a
“Our solution can remove the barriers many partners face when upgrading customers to the
JohnwBwewn.dneevtcto,nCneEctOmaorkfeStpwlaoceo.cpomD/dautvaocicoem Ltd.
“The Avaya Desktop Experience allows Service
Cloud and expand the opportunity for more partners to receive benefits.
and the ForgeServe platform offers an advanced
Company Solution Name
array IP device provisioning and management
Messaging
Avaya Platform
Website
Company Solution name
features and functions to the list of innovative
next generation of Avaya unified communication
Com
’
name
technology innovations.Communciation Server 1000 Avaya Platform
expertise with
tensions Avaya Communication Server 1000
accelerated rewards
Today’s announcement enables customers’ UC experience to be easily orchestrated
access to millions of cloud- based applications. Avaya has shipped over 130 million desktop
Phybridge Inc. Phybridge POLRE
Avaya Aura®; Avaya IP Office; Avaya
www.devconnectmarketplace.com/phybridge
Public Safety and E911 Solutions
and differentiated by using Avaya desktop
devices to date and is one of the most trusted
a
d benefi
911 ETC
brands in UC. We are very excited to be working
pan
n
t
y
So
Video Solutions
“UC is moving to the cloud – but the end-
with Avaya to help revolutionize the end user
lut
s
ion
Website
12
Extra report on Avaya BUYER’S GUIDE
Integration
m for in-house, local and Avaya Aura®
value proposition beyond just call control with
‘ManyEcxhtarnanRelpsort on Avaya BUYER’S GUIDE 5
PaTarntngoerProgramGuide,tecEhntverepnrisdeoArcscemleruatsotrFhaaulvteTolerant“ManyTracnhsafonrmnsealsnysmtroubgilegdlevwiceitihntothaneetnrtaenrpsriisteiofnficephonea,nsedcuurenlyificoendnectoinmgemntuernpricseationAvsayoaffAeurat®heflexibility
morethttapns:/3/w0wywe.daervsconfneucntmeaqrkueatplleadce.cohma/ntaneglo-
unique partner program benefits that deliver from predominantly on-premises sales to hybrid of Cloud, on-premises and hybrid deployments.
experience, we draw from our deep knowledge
Software and mobile networks.
networks
Telstrat TelStrat Engage Contact center management solutions for call recording, quality management and workforce Avaya Aura®
cloud infrastructure or applications. andopctliomuizdatiosnaulesisn,g”AsvayasSRpeoecbhiAnnaGlyaticrseiss, president Avaya shapes intelligenAtvcaoyanIPnOefficcteions and
www.devconnectmarketplace.com/telstrat
to envision innovative new solutions for “Withsomanyoptionsavailableinthecloud ofNemertesResearch.“AvayaEdgeprovides createsseamlesscommAuvnayiacBautsiionensseCxompmeruineicnatcioensManagerever-evolvingchallengesinthetechnology
Public Safety & E911 Solutions
mXimarakSoeftpwlaarece today, soXilmuatiCohrnonpicarlol viders often a feaCatlul hriest-oryi,cchal,l ryeecotrdninogt, atnodorecalo-tmimeprlepxo,rtpinrgosugitream for our customers, and AtvhaeyairIPcOuffiscteomers. Our markwewtwp.ldaecvceo.nwnecwtmwa.rtkheteplcahcea.cnomn/exlimcoa-.scooftmwarel
hCaovemapdaniffiyculttimedecidinSgowluhticohnvNeanmdoers Description
Complete, end-to-end E911 solution that is fully compliant with state laws and OSHA
AvayaPlatform Website
CrisisConnectTM
Conveyant Systems, Inc Sentry E9-1-1 that first responders may quickly Avaya Aura® www.devconnectmarketplace.com/conveyant
tions
Avaya Aura®
www.devconnectmarketplace.com/objecttel
C“oItmispanyhonor for Avaya tSoobleutlisotnedNianme and can’t leverage the pAowvaeyr aofPtlhatefsoernmew partnWeresbhispitaend support for additional Avaya Avaya Communication Server 1000
the CRN Cloud Partner Program Guide for models,” said Greg Pelton, VP, Collaboration devices.”
Global Interactive Solutions, LLC GIS Hosted Video as a Service (Va . Seamless conferencing between Platform Independent www.devconnectmarketplace.com/global-interactive-
RedSky Technologies Inc. RedSky E911 Manager® & 9-1-1 routing service Avaya Aura® www.devconnectmarketplace.com/redsky-technologies
Speech Analytics and Workforce Optimization solutions
our commitment to helping our partners,
and Devices of Avaya. “Today’s announcement
Avaya is a global leader in enterprise
because we know it’s the besCtonwfeareynctiongserve our VPI VPI EMPOWER WFO Suite
is a very exciting one for UC service providers
customers,” said Tom Phillips, vice president,
in that they can now leverage the ForgeServe
available technology solutions. Now their global customer and partner community will be able to utilise ForgeServe, which will enable single pane estate management, real-time change conWterbosilt,ezero-touch device provisioning and enhwawnwc.deedvcolonngeicsttmicarsk.etlplace.com/callcopy
www.devconnectmarketplace.com/knoahsoft
y
(VoicePrint International)
Avaya Proactive Contact
cloud channel sales, Avaya. “We are dedicated to helping our partners and continue to enhance oSupretecahm/VaonidcecuRsetcoomgenriteinongaagnedmCeanltlsRoeluctoiordnisng bComthpaniny the enterprisSeolauntiodn nmamide market segments, aCsalwlCoeplyl, aInsc.cloud-basecdc:DainscodvesruWbFsOcSroilupttioino-nSpserchviAcnealsytics
platform along with Avaya’s latest Essential Experience IP Phones and Avaya Vantage multimedia communications devices to provide their customers withAavadyaiPfflaetrfoernmtiated desktop experience. They canAvlaoyoakAutroa®ForgeServe to help
KnoahSoft
KnoahSoft Harmony
Avaya Proactive Contact
Avaya Aura®
Avaya IP Office
powered by Avaya Scopia Video
solutions
E911 Anywhere® Network Service
communications, with an extensive range of
Avaya Voice Portal
Portal
for businesses of all sizes. Our open, intelligent
Avaya Aura® Contact Center
offer the best program to complement their
Avaya Aura®; Avaya one-X®
Communicator
www.devconnectmarketplace.com/911-etc-inc
911 ETC CrisisConnectTM
Collaboration Solutions
business strategy,” said Bob Skelley, CEO of the
standards
ForgeServe Provides Service Providers
Company Solution name
Avaya Platform Website
Description
On-site notification to key personnel, via screen-pop or 12 ATurvnkaeqyuysicinkaglyleEbseardvirererncVtMesdwGtaoret®lhoedeebpmloaeyrmgleMntcyoaf ArvkayaeAtgile Comm
Share Leadership in Contact
Description
Description
Comprehensive E911 location protection and cloud-base
Center Solutions
...continued from page 1
Suite Risk management, quality management, and performan
Generation 9-1-1 recording of multimedia communicatio
to incorporate behavioral pairing
into Avaya contact center routing. In
Comprehensive installation and training services on the Avaya HM
addition, Avaya Ava – the company’s
Description
Service Management/Enterprise Quality Monito
virtual customer assistant — made its
Calabrio ONE is a workforce optimization and analytics s
debut with natural language processing,
ent Real-time voice quality performance management and monitoring
machine learning, and innovative
Automated speech recognition, text-to-speech, call progr
Assessment, diagnostic and management tools for VoIP networks
analytetcihcnsoltoogyeanadbsleerveicffesofrotrlaesvasriceutysotfoamppelircations engagement through social media and
ite Contact center management solutions for call recording,
r Simplifies the integration and management of critical communica
messoapgtiminizgatiponlautsfionrgmAvsa.ya Speech Analytics
Risk management, quality management, and performan
AboGeunetraCtiona9n-1a-1 lreycosrding of multimedia communicatio Canalys is an independent analyst
company that strives to guide clients
TDM to VoIP infrastructure solution
on the future of the technology and to
Description
think beyond the business models of the
Description
alog past.VoWIPeGadtewliavyesr smart market insights Premise and cloud-based unified messaging solutions
to IT, channel and service provider profeSuspspiorntsatlhseahroospuitnalditytmhearkwetobryldpr.oWvideingstPaMkSeinterf
our reputation on the quality of our data,
Description
and on line guest administration
our innovative use of technology and our
SIP-based, single server and interface system specificall
highwliethvlelssotfhacnu2s0t0omrooemrsspervpirocpee.rty
Connects guests’ mobile devices to the hotel communication syste
long-distance calling, making those devices virtual room phone ex
Software that connects Land Mobile Radios with Avaya
About Avaya
communicate seamlessly.
Avaya enables the mission critical, real-
TDM to VoIP infrastructure solution
time communication applications of the
Description
world’s most important operations. As
Complete, end-to-end E911 solution that is fully compliant with st
the global leader in delivering superior communications experiences, Avaya
On-site notification to key personnel, via screen-pop or e-mail, so
provDideessctrhipetmioonst complete portfolio be directed to the emergency
of software and services for contact
aS) Cloud-based, feature-rich, multi-point video as a service
Comprehensive E911 location protection and cloud-based national
center and unified communications—
video end-points, mobile devices and pads
offered on premises, in the cloud, or a
Risk management, quality management, and performance optimi
hybrid. Today’s digital world requires
Generation 9-1-1 recording of multimedia communications
communications enablement, and no other company is better positioned to do this than Avaya. For more information, pDelsecarispteiovnisit www.avaya.com. l
Speech Analytics and Workforce Optimization solutions
ChCoannvenyeanl tCSyosmtempsa, nInyc. “The CRSeNntrCy ElomuerdgePncayrLtonceartion
e-mail, so that first responders may Avaya Aura®; Avaya Communication www.devconnectmarketplace.com/conveyant
Communication Resources, ACE-CRI Turnkey Server
unication EnvironmentTM Avaya ACETM www.devconnectmarketplace.com/cri
Program Guide helps to simplify the process
Inc (CRI)
Management Solutions for E911-1
Server 1000
by researching and identifying the cloud
RedSky Technologies Inc. RedSky E911 Manager® & E911
d national 9-1-1 routing service Avaya Aura® www.devconnectmarketplace.com/redsky-technologies
partner programs with the most comprehensive
cDoemveblinopatmioentoaf nredsoPurorcfes,ssiounpaploSrte,rtvriaciensing, and
and 999
with a suite of zero-touch deployment,
Anywhere® Network Service
provisioning and management solutions
VPI (VoicePrint International) VPI EMPOWER E911 PSAP and WFO
fiCnomapnacnyialincentives.OSolutrio2n0na1m8eguideincludes ns. AvayaPlatform Website
aFCsStrComnpgutceroSmystbemins ationFCoS fPrionfenssoiovnaltSievrevicceos fmor pHManS 4ie00s
for the latest Avaya phones and devices
wSdhnoBhsdupport their partners needs and help them Speech Voice Recognition & Call Recording
S 400 product Avaya HMS 400 www.devconnectmarketplace.com/fcs-computer-systems
to succeed.”
Avaya Edge is an innovative channel program
Avaya Platform
Website
them reduce the overhead and costs associated
Company Solution Name
ring and Management
Enterprise Infrastructure/Enterprise Networks and
built on Avaya solutions and partner’s expertise
Manchester UK – Swoop Datacom, a
Calabrio Calabrio ONE WFO and Analytics
olution
ess analysis and speech tuning Avaya Aura® Experience Portal
ce optimization. Also provides Next Avaya Aura®; Avaya Proactive Contact www.devconnectmarketplace.com/vpi
Avaya Platform
Website
Avaya Communication Server 1000
primary delivery mechanism for new product
Avaya Aura®
www.devconnectmarketplace.com/phybridge
Avaya Platform
Website
AudioCodes
Mutare Mutare SpVeoecIPh-Gtoa-tTeewxat ys
tools already available. Avaya Aura®; Avaya Communication AvayaSIePrvOeffir c1e000
solutwiownws.,dewvchoinlsntecrtemdaurkceitnplgacoe.pcoemr/aatuindigoceoxdepsenditure www.devconnectmarketplace.com/mutare
‘Avaya Edge is an
The shift of Unified Communications to ace, waket-hupecCalliongu,dguceostnvtoiinceumesailandAwvayitahIPtOhfifsicecomes
and simplifying processes and procedures,” said
innovative channel
DuVoice DuVoice PMS Integration
the need to deploy more IP phones and
Mobility Solutions
program built on Avaya
devices. These devices become the lens
Providers to modernize their Cloud UC offerings
FCS Computer Systems Sdn Bhd FCS WinExpress Hospitality PMS
y designed for small, boutique hotels Avaya IP Office
www.devconnectmarketplace.com/fcs-computer-
Company Solution name
Avaya Platform
Website
Movsitaos lutions aMonvitads HopstedaMrobtilenSoelutiron’fsor Hospitality iNEMSOFT CLASSONE® iCAS
through which business customers view
and dsyiffstemresntiate with devices that extend the www.devconnectmarketplace.com/movitas
AudioCodes MediaPack Series An
and rate their communications experience.
Aura over IP/SIP allowing all parties to Avaya Aura®
https://www.devconnectmarketplace.com/inemsoft
ate laws and OSHA standards Avaya Aura®
www.devconnectmarketplace.com/911-etc-inc
zation. Also provides Next Avaya Aura®
www.devconnectmarketplace.com/vpi
Avaya one-X® Communicator
communications experience and our continued
user desktop experience has not kept pace
Sofia knows
Avaya.
AVAYA-TESTED CALL RECORDING SOLUTIONS
Comprehensive support for compliance requirements Quality assurance, evaluation and eLearning tools Ideally pri
Strip Ad for TR-10x1-5-FINAL-8-30-13.pdf 1 8/30/2013 2:41:37 PM
www.oaisys.com/ava
softel.com
ced for the SMB and Midmarket
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