Page 5 - SkypeBuzz Test

3rd Quarter 2016
SkypeBuzz by Telecom Reseller 5

CHRIS STEGH, CONTINUED FROM PAGE 1
DOUG GREEN, CONTINUED FROM PAGE 1
end of the circuit to a Microso network element.
options available to them, determined by ‘Enghouse Interactive provides its small, medium and From there, tra c is on Microso ’s high speed
where they live. ey are going to use the enterprise clientele with the omni-channel contact center network on its way to the data center where the
provider who o ers the best care, with the organization’s Skype tenant sits. e diagrams on
best service, regardless of location.
tools to elevate levels of service and care, while lowering costs MSFT’s page show the before/a er ExpressRoute
is is where telehealth solutions, enabled topology. ere are several locations where the
by an Enghouse Interactive contact center and operating expenses. Agent empowerment is the hallmark certi ed carriers connect to Microso ’s network.
and Skype for Business, can dramatically Enghouse Interactive’s portfolio.’
Notably but unsurprisingly, Equinix’s footprint
impact patient care. A study by PWC Health nearly perfectly matches MSFT’s connected
Research Institute shows: 72% of people locations.
between 18 and 44, and 43% of people over
45 are willing to use telehealth services such Skype for Business, Enghouse Interactive certi ed on Skype for Business 2015 and THE REQUIREMENTS
as video conferences for their care. On the delivers a user experience that extracts the natively integrated, the Operator Console FOR SKYPE VOICE
healthcare provider side, according to the advantages of Uni ed Communications into and Communications Center ensure that First of all, rms have been using Skype for
results of Managed Healthcare Executive’s the contact center for improved service that is each call remains in the Skype for Business Business Online for years without ExpressRoute.
2015 State of the Industry Survey, reviewing scalable, extensible and reliable.
environment every step of the way. is level e public Internet has been ne for Skype
the top 5 healthcare provider challenges of e company works diligently with of integration eliminates the need to trunk in meetings, screen sharing, and of course IMs.
2016 states: 60% of healthcare providers
Microso engineers through Microso ’s and out to a third-party PBX.
Skype’s adaptive codecs change on the y when
are expanding their customer experience Technology Adoption Program (TAP), to “A critical element in helping organizations network conditions change, so voice quality is
improvement initiatives.
align its portfolio with Skype for Business successfully adopt Skype for Business is
optimized, even in lossy networks. Most O ce
Healthcare payers, including CMS – development and customer needs.
the ability to create migration strategy 365 customers’ Internet connections will be able
Medicare and Medicaid, have also caught on Fully integrated with Microso SfB, roadmaps,” states Ernie Wallerstein, President to meet requirements for performance. ere are
where they are paying hospitals more when Enghouse Interactive Operator Console for SfB of Enghouse Interactive - Americas. “Our some instances where networks may not meet
patients stay healthier, have higher patient combines an intuitive call handling interface solutions support most leading telephony the requirements, in which case purchasing more
satisfaction scores, and reduce unscheduled with SfB’s powerful uni ed communications platforms systems using their native bandwidth, improving network con gurations or
readmissions. Take for example, the use
(UC) capabilities. Real time presence and architecture, allowing customers to pilot, equipment, or in some cases using ExpressRoute
of Accountable Care Organizations and calendar information, coupled with Active prove and migrate their contact center to will be necessary.
Mandatory Bundled Payments; improved Directory integration, provides e ective
Skype for Business at their own pace.”
Enabling and Microso ’s guidance is to perform
coordination of care from the contact center call control, line usage, improved failover,
Enghouse Interactive provides its small, a network assessment, and focus on meeting
can result in larger payouts to hospitals. and empowers operators with the tools to medium and enterprise clientele with the the Skype for Business network performance
Many hospital systems are already seeing identify, prioritize and route calls quickly and omni-channel contact center tools to elevate requirements. Enabling’s network assessment
tens of millions of dollars in savings professionally. Enghouse Interactive Operator levels of service and care, while lowering costs service uses tools that analyze internal network
through these programs as stated in Becker’s Console for SfB also integrates with Microso and operating expenses. Agent empowerment performance, and that estimate bandwidth and
Hospital Review’s “100 Accountable Care Dynamics CRM and O ce365.
is the hallmark Enghouse Interactive’s performance over the open Internet. With that
Organizations to Know – 2015.”
e Operator Console works within portfolio. Each solution features user-friendly data in hand, we collaborate with customer’s
Enghouse Interactive o ers an extensive Enghouse Interactive Communications interfaces that empower operators, contact network engineers to ensure the network is tuned
range of solutions for Microso Skype for Center (CC), an omni-channel contact
center agents and supervisors to utilize for optimal media performance in O ce 365. If
Business, including Operator Console, center platform. By combining the Operator inbound and outbound interactions, coupled ExpressRoute is deemed necessary, there is some
Contact Center, Quality Management, Mobile Console product with Communications with SMS, email, chat, video, IVR, Mobile DNAT/SNAT con guration work needed to
IVR and Real-time Speech Analytics, to help Center, a business can unify queuing, routing, IVR, quality management, contact recording connect, and two additional expenses (one from
organizations improve communications, omni-channel interaction management, and and real-time speech analytics.
Microso , one from the service provider), but it
productivity, and e ciency. Utilizing UCMA comprehensive analytics for agents, operators Visit www.enghouseinteractive.com to learn will allow QoS tags to ow from a client machine
and Trusted Conferences to interoperate with
and managers in a single platform. Now
more. n
on an organization’s LAN all the way into
Microso ’s high speed global network. n

CallCabinet’s Atmos awarded TMC 2016 Communications Solutions Product of the Year

CallCabinet’s Atmos Recognized for exible HTML5 web-based portal, all of as 2-3 users as well as in businesses with for compliant call recording solutions in the
Exceptional Innovation
which are essential features for customers thousands of employees.
market today.”
Boca Raton, Florida (19 August 2016) — relying on call recordings to monitor “Atmos continues to make waves in the “Congratulations to CallCabinet for being
TMCnet, a global media company focusing productivity, perform dispute resolution as market raking in its sixth award in less honored with a Communications Solutions
on the Telecommunications Industry, has well as elevate customer service.
than a year. Its exibility, scalability, lower Product of the Year Award,” says Rich
awarded CallCabinet’s Atmos with its 2016 Atmos integrates seamlessly with cost point and exible billing are proving Tehrani, CEO, TMC.
Communications Solutions Product of Year Microsoft Skype for Business, Asterisk, to be real bene ts for customers who are “Atmos is truly an innovative product
Award. Atmos is a exible, cloud based Boradsoft and a multitude of telephony increasingly needing secure and compliant and is amongst the best solutions brought
Call Recording and Quality Management systems and devices available in the call recordings,” states Ryan Kahan, CEO at to market in the past twelve months that
System.
market today.
CallCabinet.
facilitates business-transforming voice,
Atmos provides clients with a compliant Atmos makes it easy to access recordings “We are delighted with the TMC award as data and video communications. I look
call recording solution based on a pay- from any device with an Internet it once again demonstrates that our Atmos forward to continued excellence from
as-you-grow (SaaS) business model. With connection.
product is not only changing the way that CallCabinet in 2017 and beyond.” n
Atmos customers can easily store, retrieve Because of its scalability Atmos can be calls are recorded, but that it also directly For more information visit www.
and search for call recordings through its
deployed in organizations with as little
reaches the multitude of customers looking
callcabinet.com and www.tmcnet.com.

Clarity Connect Listed by Gartner
for Business. Namely, the report de nes what control. Clarity Connect has been successfully
it means to be “native,” “integrated” and deployed in a variety of environments, with high-
“connected,” what the bene ts are, and which pro le clients in nance, education, healthcare, as Representative Vendor in
providers actually provide such solutions.
retail and many other verticals. Learn more at
Clarity Connect is one of the products that
http://connect.claritycon.com.
meet Gartner’s de nition of a native integration 1 Gartner, Market Guide for Microso Skype Skype for Business Contact
with Skype for Business. Native contact centers for Business Contact Center Partners, Bern Elliot,
o er a host of bene ts, including stability, ease of Drew Kraus, 09 August 2016
Center Industry
maintenance, ease of use and employee mobility. Gartner does not endorse any vendor, product
Most important, native products give full access or service depicted in its research publications,
to presence, IM and screen sharing. is facilitates and does not advise technology users to select
internal collaboration for helpdesk use cases, and only those vendors with the highest ratings or CHICAGO, IL - Clarity Connect has been rst native contact center product for Lync, and
well as quick access to subject-matter experts for other designation. Gartner research publications identi ed as a representative vendor in the Skype have long known Skype for Business is a great
escalation in a contact center use case.
consist of the opinions of Gartner’s research for Business contact center industry according platform for contact centers. It’s great to nally see
Clarity Connect is a robust contact center organization and should not be construed
to Gartner’s recent Market Guide for Microso substantive research published for this growing
solution built exclusively and natively for Skype as statements of fact. Gartner disclaims all Skype for Business Contact Center Partners1.
and important market.”
for Business. Being a native application to Skype warranties, expressed or implied, with respect “We are excited that Gartner listed Clarity Gartner’s report gives the Skype for Business
for Business enables Clarity Connect to add to this research, including any warranties of Connect as an o ering in the Skype for Business contact center industry an authoritative source
functionality to Skype for Business without merchantability or tness for a particular contact center industry,” said Jon Rauschenberger, of information for selecting vendors, including
duplicating or complicating infrastructure or call
purpose. n
CTO at Clarity. “Years ago, we invented the
how they are built for – or connect to – Skype