Page 13 - Telecom Reseller JunJul 2015

June/July 2015
Telecom Reseller 13

Internet Of
TelecomReseller
Technology
TM
Interaction 20
Things (Iot) - A
Reseller
UCNetworks
New Channel
Ruin 27
For Uc And

Contact Centers
Colwell
The Voice of Uniied Communications and Collaboration
19

The Voice of Uniied Communications and Collaborations
COGNATO

NixoN
by John Cognata, Softel
(jcognata@softel.com)
TOff-site,outof
heInternetofhings(IoT)isgaining
mind? Not so
more and more presence in IT structures
in many diferent services and segments,
fast: On-site power with
across the globe. Millions of connected devices, cloud services
wearable tech, security systems, monitors,
gauges and diverse technologies are all
By Duston Nixon, Marketing Communications Specialist,
feeding their information to.... where exactly?
M
Minuteman UPS
SOFTEL have taken a look at the future of IoT
- and studied where the lines cross for Uniied
oving telephone systems, serv-
ers, and data storage offsite has
Communications and Contact Centers. he
become a top priority for busi-
results are that IoT is a lot closer to customer
nesses of all sizes, usually with a hefty list
interactions than you might think.
of requirements to ensure reliability.
The feelingCOiGsNoAfTteOnconutitnuoefs osnigphatg,eo1u6t ›o›f
mind once these services have been acti-
vated. The reality, however, is that they are
See Engage Cloud at:
only as reliable as your own infrastructure.
Enterprise Connect 2014 BOURQUE
How can you ensure a steady link to your
Booth 401
cloud? It starts with reliable power.
March 17-20, 2014 by Stephane Bourque,
Orlando, FL
A Strong Connection Begins with
President and CEO of Incognito
Strong PoweSroftware Systems
Cloud-Based Call Recording & WFO Ideal for All cloud services, no matter how reli-
IPv6: Past the
able, depend on a simple internet connection
SaaS and Other Hosted Service Providers
See NIXON, page 26
Point of No Return
Lewis
One of today’s hottest trends in SaaS is the growing ranks of Is it inally doomsday for IPv4? North
American regional Internet registry ARIN
contact centers and businesses seeking cloud-based solutions Encrypting the
— the body in charge of handing out IP
for call recording, quality management, and other workforce wave of big data
addresses in North America — has completely
optimization (WFO) services.
run out of IPv4 addresses, along with the RIRs in
the Asia Paciic and Europe.
Part 1
TelStrat’s Engage Cloud lets you tap this highly proitable
market to upsell your existing VoIP subscribers and reach By Jonathan Lewis, director of product marketing, SSH
BOURQUE continues on page 20 ›› Communications Security
entirely new customers. Best of all, you can do this with:
What inventory should be transferred
Ttoipwshicah nwdarethrouicsek? sHofwroarme cuostnomeers
• No capital or other up-front investment
using our website? How are the markets
• Your existing infrastructure
of the largest European
trending? Today, you can use Big Data
• TelStrat handling all implementation & system management
to help inform business decisions across
industries. The prevalence of Big Data –
call center and growing
Engage Cloud is highly afordable and lexibly priced, with and its ecosystem of applications and uses
both subscription and perpetual license plans available.
– has ballooned over the past decade. With
Your contact center and business customers are demanding increasingly easy and cost-effective tools
BRENEZ
these recording & WFO services in ever increasing numbers. available to analyze – and monetize – mas-
sive amounts of data, organizations are
Don’t miss your chance to generate signiicant additional rev- discovering new ways to solve problems
and extract value.
by Violaine Brenez, Marketing
Executive for Nixxis
enue with these business-critical services for no up-front cost!
(www.nixxis.com)
Traditionally, corporate staff controlled
Big Data applications, but as the uses of
Contact your authorized telecom equipment reseller or TelStrat for more information and a live demo!
CBig Darteaathedav1e5 yperaorsliafgeora, theids ctohme papnpy s have
ilteredhdaoswsenentaocothnestadnetpgarrotwmthenatallllevel as
well. Tlehveelsp.iDoensepeitresthoeflaBckigofmDartkaetwinegren’t
ceosmpemcuianlilcyaticoonn, citerraniseed farboomu8t 0steocaulrmitoysta4t00the
onset, yet as its use becomes more wide-
telephone operators only in a few years.
spread organizations must take signiicant
Our conversation with the call center director
steps to ensure that Big Data analytics’
starts on a painful fact: Rare are the people who
access to data is protected. And they need
want to sell by phone because of the diiculty of
to act quickly; there’s a lot of ground to
Call Recording I Quality Management I Coaching & E-Learning I Screen Capture I Speech & Desktop Analytics I Workforce Management the work and of its bad image. Whatever the
cover.
sales@telstrat.com | 972-543-3500 | www.telstrat.com
BRENEZ continues on page 21 ›› See LEWIS, page 2
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