Page 23 - Telecom Reseller September-October 2016

September/October 2016
Nortel Notes
RUFFIN
Phil Ruffin
: No matter what I do, I can’t get the
mailboxes get very full of old messages. When I point it out after they want me to reset the password they want me to delete all the old messages for them. How can I delete them all at once instead of listening to them one at a time?
A
Another bonus of this is that the users will remember their voicemail password because they enter it every day!
display says the phone is set to busy. That doesn’t seem useful. How can I change it so they can get calls?
: You need to retrain your users to press
the Make Busy button twice to log off, not just once. The second keypress will clear the Make Busy condition, and they can get calls.
Telecom Reseller 23 ›› continued from page 21
time the handset is lifted, be used as a multi- number auto-dialer, or be used as a standard manual dial phone. The K-1900-8-IP VoIP phone is designed to provide quick and reliable communication for SIP VoIP phone systems with PoE. The unit can be programmed from any PC on the same LAN or remotely using a Static IP Address. The K-1900-8-IP phone can dial up to 250 programmable numbers and another 250 rollover numbers.
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be programmed to only allow access during specific times and/or days of the week. ■
For more information, visit: https://www. vikingelectronics.com/product-details. php?pid=744
Q
: We get Caller ID on our phones when
a call comes in on key zero, but if a call rolls to the second line it just shows the extension number that’s on key zero. Is there a way to make the Caller ID show on those calls?
If you have a secretary (excuse me— Admin) who answers calls for multiple bosses (oops—managers), and needs to answer with a different name depending on whose call it is, DNDA is the right setting. Otherwise, you should always use DNDD.
phones to ring in one of my shelves. The digital phones are ok, but either analog card will not make the phones ring in any slot. Do you suppose it’s a bad shelf ?
A
A
: You need to have in the CLS (Class of
Q
: I have quite a few users who have
Q
: Sounds like you may either not have
Service) both TDD and DNDD. A lot of experienced techs don’t know about the DNDD setting, so don’t feel alone.
a ring generator on the shelf, or yours is bad. You have to have a ring generator on the same shelf as any analog cards.
their Call Pilot mailboxes forwarded to their email, so they don’t ever log into their mailboxes. The trouble is that the
: My ACD agents have personal
extensions on their ACD sets, but no one can call them after they log off. The
A
: You can delete them more quickly if
you use MyCallPilot instead. There is
a better solution, though. Convert your users to using Desktop Manager. The users will enter their mailbox password each time they log into email and see the messages
in a separate folder. The best part is that they can delete the message in email and have the message also delete automatically in CallPilot! They still get the messages in digital form, and can forward them or save them to a drive.
Q
Clarity