Page 31 - Telecom Reseller February March 2014

Telecom Reseller
31
February/March 2014

RUFFIN

Nortel notes
Is there some secret to keeping these phones from more years.
line and hear what they are saying. It’s not supposed
failing?
to work that way and it didn’t use to. I didn’t make
Q
There is a known hardware problem
There’s a bullpen area in the engineering By Phil Ruffin
A
any changes on the phones so I’m trying to figure department with 7 phones that share the
with the 1140E phones after being in
Q group’s extensions. It’s been set up like that for five out how to fix it.
Q
e
e
We
W
eu
u
s
a
s
al
lo
ot
t
o
of
f IP phones and recently I noticed
A
or six years and we never had this trouble before. It sounds like you or someone else has
we have a lot of failures of the newer 1140E
service for several years. It’s a simple part,
phones while the old i2004 phones are working just but not easily replaced. The newer ones are Now if someone is talking on the first extension for programmed an analog phone on that
fine. It seems like nothing is as good as it used to be.
supposed to have this issue resolved, but the group anyone else in the group can pick up the
extension. Maybe you added a cordless
I guess we won’t really know for several
(analog) phone, external bell, or answer-
ing machine? Print the extension and look
through the list of phones with that exten-
sion. I expect you to find an analog port
in the list. Nortel phones have Automatic
Privacy until you add POA to the CLS or
program the extension on an analog port.
QI mistakenly programmed an intercom that’s
00 when the rest of the intercoms just have
one digit. Now the intercoms have to dial two digits
instead of just one like they used to be. I even took
out the 00 intercom but they still have to dial two

dAigits. How can I change it back?
Once you program a higher number
of digits, the intercom changes to that.
The only way I know to put it back to the Vodia® mini PBX – Size does matter
original number is to remove all the mem- Vodia® mini PBX
bers and start over.
QI’ve been replacing old 2008 and 2616 sets
Vodia® mini IP-PBX is ideally suited for SMBs and Home offices
with 3903 and 3904 sets lately, and the users
(while happy to get the upgraded phone) are often requiring a full-featured IP-PBX phone system with an ultra compact
confused by the sets. What instructions do you usu- form factor. By bringing the powerful Vodia® PBX software to a
ally give new users of those models?
compact low-power appliance, Vodia® mini delivers A-Grade
AYes, the Taurus sets are quite different
business telephony features such as Auto receptionist, Automatic
in operation from the older Aries sets.
I always start off by telling the users that call distribution, Video, SMS notifications and mobility, ensuring a
the new phones have two very important higher productivity for your business and a significant reduction in
the overall TCO. Further value-add features such as Fax-to-email,
buttons that were not on the older phones: Click-to-call, Address book synchronization, Call recording, CRM
Quit and Shift. One affects what is above www.vodia.com/mini
the line and the other affects what is below integration and Microsoft® Lync presence, allow the Vodia® mini to
it. I usually point out that the Shift button provide SMBs with functionality that has so far been only available
only exists because they didn’t want the on larger UC solutions.
expense of having the necessary number
of line buttons, so they put half as many
as they should have and added a Shift key The Vodia® mini PBX supports up to 20 IP phones with a capacity of  Full featured IP PBX
to make it work. I show them a few menu up to 20 concurrent channels. The SIP standard compliance of the  Easy to set up
options and demonstrate how the Quit Vodia® mini allows it to support a large range of compatible IP Low power consumption
key allows the regular softkey features to devices and services including Video equipment, SIP trunks and PSTN 
return. I also show them that the softkeys  Compact design
make it easier to use CallPilot by providing gateways. The automatic plug and play support for a wide range of IP  No monthly contracts
phones further enables Vodia® mini to provide seamless integration  Failover or primary PBX
buttons for many of the voicemail opera- in a multitude of deployment scenarios.
tions. I’ll point out keys for Message and
Goodbye, and then show how to move a
call among handset, speaker, and headset Deploy the Vodia® mini as the primary PBX, for expanding a larger
without disconnecting it.
PBX, or as a failover device in the case of a power failure.
If the user has a 3904 set, I demonstrate
the dialing directory. If they have a head-
o
set, I have them choose whether they want
r
the option to send all calls to the headset
e
instead of the speaker when you press the
line button. I show them the Calls Received
notice in the display and how to look at
who called. Some users want to turn off the
i
617-399-8147
notification, but not usually if I explain how
it works. If they’re still interested, I show
n
www.vodia.com | sales@vodia.com
them how to program Auto Dial keys and f
relabel the key to identify it.
o
I will rarely explain how to use some
lesser-known features like Call Park and
Ring Again. While both are very useful,
r
most users are not interested enough to
m
spend that much time learning them. ☎ a
Vodia Networks Tel: (617) 399-8147 | Email: sales@vodia.com
400 TradeCenter | Suite 5900 | Woburn, MA 01801 | USA
Best Value IP PBX Solution
t
Looking for Select Resellers in US & Canad
d
a
a
i POSITRON
Vodia is a registered trademark of Vodia Networks, Inc. All other trademarks are the property of their respective owners.
© 2014 Vodia Networks Inc. All rights reserved.
Telecommunication Systems
o
• Full Service and Solution Partner
For more information
n
• Higher Generous Margins, Lower Costs
www.positrontelecom.com/reseller da
• Latest State of the Art Solution “Future Proof”
info@positrontelecom.com
n US and Cana
Made i