Page 11 - January February 2019

September/October 2018 Telecom Reseller 15
SIMPLE & EFFECTIVE
Collaboration: Connecting customers to
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Vendor Evaluation: ‘How’ Matters
January/February 2019
Telecom Reseller 11 SJust As Much As What Is Delivered
partners will be very easy with simple tools for finding the right partner. Collaboration within
simpl
2019 Worldwide Telecom, Mobility
the community will also be kept
e, through the use of social technologies
Ask the Telecom Pro
rated with some of Vonage’s own unication bots.
- February 2019
oint Solutions help optimize and connect stomer interactions for businesses ncluQde some of the largest logistics
: What is dark fiber?
anies in EMEA. Nexmo APIs have enabled
build Voice Bots into our offerings that
creaAsing customer satisfaction and : The term dark fiber refers
ving efficiencies for our customers,”
to fiber optic cables that are
ndy Griffin, Founder and CEO, tPoint
physically installed and available
ions. “The value we get is simple,
for use, but are not currently used
ng with Nexmo and other partners
by a carrier, operator or private
the Nexmo Connect program, we’re
entity. Dark fiber can be leased or
g innovative new services to market
purchased by organizations that
and we’re improving the businesses of
wish to create a private network
stomers.” Learn more about Nexmo
between two or more locations.
ect at www.nexmo.com.
T VQONAGE
: Is Caller ID spoofing illegal?
e (NYSE:VG) is redefining business
unications. True to our roots as a oloAgy disruptor, we’ve embraced
: The Truth in Caller ID Act of gyto20tr0a9nstfaotremsh“Iotwshcaollmbepaunileaswful
olo unifcoartaentyopcerresaotnewbeitthtienrtbhuesUineitsesd
meSs.taOteusr,uinicqounencelcotuiodncwomithmaunnyications rmtberliencgosmtomguentihceartiaonrosbsuesrtviucneifioer d
IP-enabled voice service, to cause
unications solution with the agility
any caller identification service
bedded, contextual communications
to knowingly transmit misleading
hrough Nexmo, The Vonage API
or inaccurate caller identification
rm. This powerful combination enables
information with the intent to
esses to collaborate more productively
defraud, cause harm, or wrongfully
ngage their customers more effectively
obtain anything of value...” There
s messaging, chat, social media, video
are a few exceptions to the Act
oice. [1] IDC, Worldwide Voice and
that address authorized law
essaging Communications Platform-
enforcement and court ordered
Service Forecast, 2018–2022, IDC
actions.
3805418, May 2018 n
TR
starting April 2019. This new channel
Aand IT Spending Revealed
this quote attributed to American poet predictable results. Highly automated processes
earch for famous sayings about laws COLWELL controls. Each of these traits is a leading indicator
and sausage and you’ll find variants of of results. Consider that mature processes yield
John Godfrey Saxe: “Laws, like sausages, by Timothy C. Colwell, SVP reduce human-induced error, and thorough OTMP®’s Efficiency First® Analytics telecom, mobility and IT spending, as the
cease to inspire respect in proportion as we know Efficiency First® Adoption – process controls mitigate unnecessary business risk.
Research & Advisory business unit technology categories is intertwined across
elevated the more I think about it. I love a great customers to evaluate factors that drive optimal
on a research initiative in the second half many digital and business transformation
sausage, but don’t really don’t care to understand its results. Some managed services vendors go so far results and identify risk factors that hinder results.
of 2018 to examine trends in the worldwide initiatives. In this research study, telecom
by Timothy C. Colwell, SVP
pre-grill genesis story.
as to say their processes are proprietary, to shield
When drafting laws and making sausage, there
consumption of telecom, mobility and Telecom, mobility and IT vendors often use a
includes voice and data services, hardware customers from inspecting the back-office details.
Efficiency First® Adoption –
IT products, services and solutions by version of the sausage quote to inform customers public and private organizations including
and software providing WAN, internet, voice Focusing on vendor results as opposed to
AOTMP (www.aotmp.com)
that they should not be concerned with how a government and not-for-profit entities. solution is delivered; rather, customers should
services, hardware and software associated on the surface, but the reality is that the ‘how’
be applied by businesses consuming solutions from software; network access, an email address
The results tell a compelling story about focus on the results. In theory, this makes sense.
with cellular and wireless communications. underpinning the results significantly influences
vendors. Don’t judge a vendor on promised results and a payment card are all that is needed to
technology investment for over 435,000
IT includes services, systems, software,
alone. Understand how vendors deliver results to subscribe and consume.
Let the vendors excel at what they do and judge organizations with 100 or more employees
the quality of outcomes. Understanding the ‘how’ equipment and peripherals providing
make the most informed decision when evaluating Research findings signal consistent growth
them on the results, not the practices that yield the across North America, South/Central
sheds light on process maturity, automation and networking connectivity.
vendors to satisfy your business requirements. n will be seen in each technology category –
America, Europe, Middle East & Africa, and
Asia-Pacific. A key finding from the research
The largest concentration of overall worldwide technology spending (37%) is found among organizations with 100-999
telecom, mobility and IT – and there is no indication that spending will slow over the next three years. As organizations increase
Ask the Telecom Pro
study is that worldwide spending on telecom,
Bureau. FEMA administers the Integrated
A
duplicmaatientraeincovrisdibs,ilditey tinatilortecohnrdicsa,l,afinndancial
mobility and IT will reach $3.85 trillion in
employees. This is largely due to accelerated PubilnicveAsltemrtenatnidnWclaorundi,nmgoSbyisleteanmd(uIPnAifiWedS), whicohmismaupnuicbalticiosnasftetcyhsnyoslotgeym. Acnoontnhercted withfapcatorrtiicsipeasteinogf awcicreslsetsosclaorurdie-brsa.sed, Orgasn-aiz-asetriovincse sinufcrhasatrsucoturne,typ,lactiftoyr,mstsaatned and federal public safety agencies can register to be an alerting authority in
spending, the need for lifecycle management fesoelsutfiornsealvloewrainl tghoirnggasniznactiluondsintog gain and
- October 2018
2019, and it will continue to grow at a CAGR of 3.6% through 2022 when spending will
differaenndtomperdatiaiotnyapl easp.eCcthsaorfgtehse vteacrhynbolyogy carrierstantedwsiiltluinactrieoans.easwell.n
A best practice is to understand each
carriers’ rate card for administrative
charges prior to entering into a business
reach nearly $4.3 trillion.
The scope of the research study spans
and video connectivity. Mobility includes how results are generated seems reasonable
integrity of the end product. Controls should also
less
governed by the Federal Emergency : My carrier charges to provide account management team and seek a
Emer
HAMAMATSU, Japan - Yamaha
solutions that will best fit their applications,
and auditoriums, Yamaha’s complete
Public Safety and Homeland Security
practice?
on an as-needed basis.
Corporation (hereafter, Yamaha) has
and fulfilling orders faster.”
By optimizing the regional and technical
knowledge of the European Yamaha sales channel, Yamaha is poised to provide customers with critical resources and
collaboration portfolio offers a total audio and video solution that enables effective, clear, and reliable communications in any environment.
More at www.yamaha.com. n
gen
ler
announced the establishment of its Unified
ts (
call detail records. Is this standard Q
systems. From remote conferencing and
COLWELL
division partnered with AOTMP’s relationship oAfOspTeMnPd(iwngwbwe.atwotemenp.tchoemse)
how they are made.” The humor of the quip is So, understanding how results are delivered enables
are established controls designed to protect the
: Carriers may charge administrative
YCaomamhaunCicoamtimonitstoUnified
Emergency Alerts (WEA) in the WEA messages through participating Q
: Who is responsible for Wireless IPAWS, and this allows them to broadcast
support, including a new, dedicated IT sales
United States? wireless carriers to user devices
supporting WEA. business relationship is established
A
s Business in Europe
team will be able to assist customers seeking to update their communications
cy Management Agency (FEMA) within the
without negotiated terms, engage your
re
Communications (hereafter, UC) European
business function within Yamaha Music
Europe GmbH (Rellingen, Germany)
:W
ire
A
W
E
A) a
agreement and negotiate custom
channel team. The company’s European
terms for administrative charges. If the
huddle room applications to boardrooms
waiver or reduced ‘good customer’ rate
BlueJeans Channel
organization. Most recently, Ruditsky was part of the under Yamaha Music Europe will provide
MEDIA PACK
2018
executive team at Actiance, Inc. where he developed customers in the region with a stronger sales
Program Continues to Grow with Ingram Micro
ISV and OEM relationships with IBM and built and network, wider product lineup, and more
Distribution and New
lausnucphpedorat galnodbasleVrvAicRep. rogram that helped lead to
a succ“eYsasmfulashalehtaosKb1eeInvtehsetmeanrtkMetalnea-adgeerminent in lateU2C01i7n. JRaupdaintsfkoyrwoivllelre1ad0 ayneairnstearndatiinon2a0l1t4ea, m of BlueexJpeansdtedamintmoetmhebeUrns iatned pStaartenserwsitohctohnetinue theagcrqouwistihtiaondoefxRpeavnosiloanbso,fwithsichabnencealmbuesiness and
a subsidiary of the Yamaha Corporation revenue.
and was renamed to Yamaha Unified
“There is a terrific market opportunity for BlueJeans
TELECOM
Corporate Leadership
RESELLER
Meetings Platform Available to Ingram Micro’s U.S.
ADVERTISING
Communications last year. Now Yamaha will as we continue to work alongside the industry’s best
Partners; Industry Channel Vet-eran Joins BlueJeans to
Call: 360 260-9708 • Toll Free: 800 667-8965 Lead Next Phase of Partner Growth
proceed with a new focus in the European partners, including Ingram Micro,” said Ruditsky.
Web: telecomreseller.com/category/in-print/ telecom-reseller/
market,” said Hirofumi (Hogan) Osawa, “Enterprise companies in every market segment
MOUNTAIN VIEW, CA - Blue Jeans Network,
operating officer, senior general manager of are fully aware of the impact that meeting and
Inc., creator of the first cloud service to connect
SUBSCRIPTIONS
business division, audio products business collaboration solutions like BlueJeans have on the
desktops, mobile devices and room systems in one
Or change address, unsubscribe video meeting, has aCna-nll:o8u0n0c6e6d7a-8U9.6S5. distribution
unit, Yamaha. “With this move, we will
morale, engagement and bottom line of the business.
Web: telecomreseller.com/subscribe-form agreement with Ingram Micro Inc., extending the
be able to provide complete coverage of
There is literally an endless runway for us to grow with
Email: publisher@usernews.com relation-ship after successfully selling together in
the region, quickly answering technical our part-ner community.”
Asia Pacific and EMEA for the past year. The deal
will allow a comprehensive network of U.S. channel
partners to build meeting solutions for any business for
questions, guiding customers to the
The Ingram Micro distribution agreement follows
a measurable and secure increase in productivity and John DeLozier, Vice President & Channel
in their unified communications solutions and help Communications as a Service, Worldwide”
collaboration.
Chief, 8×8. “Their national scale, industry-
customers migrate from legacy conferencing solu-tions by Daniel O’Connell, Megan Fernandez,
Under the expanded agreement Ingram Micro specific expertise, and sophisticated
to BlueJeans’ modern cloud platform. The program Rafael Benitez, Bjarne Munch, Christopher
channel partners in Asia and now also in the U.S. have technical staff make them uniquely qualified
accesstohBelulpeJmeaonrseMbueestininegss,eBsltureaJnesafnosrRmobomotshatnhdeir BlueJeeamnspEloveyneetsasnodluctiuosntso.mThere emxepetriniegnscpelawtfiothrm for the mo8d×e8r.n” workplace eliminates all friction be-tween employee8s×, 8paXrtSnersieasnwdacsursetocemnetrlys wrehcogwnoirzkedtogether.
“BlubeyJeGanasrtinsearcalosuadL-neatdiveerminetehtein2g0s1p8la“tMforamgicanda
Quadrant for Unified Communications natural fit within our growing unified communications
as a Service, Worldwide”1 for the seventh
and collaboration portfolio,” said Jeff Yelton, Executive
offers additional benefits and incentives to partners Trueman, Mihai Nguyen, October 10, 2018.
whoi[n2v]eGstainrtntheers“kMillasgaincdQcueartdifiracnatiofonrsCreoqnutiarcedt
to dCeelinvteerrsausccaeSssefruvlicue,stNomoretrhoAumtcoemriceas”. Sbiynce theDpreowgraKmrawusa,sSitnesvteituBtleodo, dch, SanimneolnpHaratnrreirsohna,ve incDreanseiedlpOip’Celoinendelela, lOs wctiothbeimr 1p7re, s2s0iv1e8g. rowth among largeenterprise,financeandeducationcustomers.
the announcement of BlueJeans’ re-cently expanded
channel program for partners that include BlueJeans
consecutive year, and positioned as a Di-rector, Ingram Micro. “Demand for intelligent
Gartner does not endorse any vendor, Facebook, Kaptivo, Polycom, Mi-crosoft and
Challenger in the 2018 “Magic Quadrant workplaces is building among busi-nesses of all sizes,
product or service depicted in its research Voicera, help create a unified experience across all
for Contact Center as a Service, North and we’re excited to extend our relationship with
publications, and does not advise technology enterprise endpoints inside and outside the office
America”2 for the fourth year in a row. BlueJeans and ex-pand our U.S. portfolio to include
users to select only those vendors with
while building innovative applications for the work-
8×8 also recently won Frost & BlueJean’s one-touch video, audio and web confer-
the highest ratings or other designation. place. For Microsoft customers, meetings are also
Sullivan’s 2018 North American Integrated encing solutions.”
Gartner research publications consist of the remarkably simple with the Blue-Jeans Gateway opinions of Gartner’s research organisation
CCaaS and UCaaS Competitive Strategy BlueJeans also announced that channel industry Innovation and Leadership Award for 8×8
for Microsoft Teams providing one-touch meeting and should not be construed as statements and native calendar-ing on any room system. In
executive, Barry Ruditsky, joined the company as X Series.
of fact. Gartner disclaims all warranties, addition, BlueJeans now includes Microsoft Office 365
SVP, Global Channels. Ruditsky spent nearly 11 years For additional information,
scheduling, which provides one-touch calendar and research, including any warranties of
at EMC where he managed indirect sales including visit www.8×8.com and www.vertical.com.
meeting entry from Mac, Win-dows and Outlook Web merchantability or fitness for a particular
OEM, resellers and channel partners with a global sales [1] Gartner “Magic Quadrant for Unified
Access. n purpose. n
GARTNER DISCLAIMER
BlueJeans partners, including Dolby Laboratories,
expressed or implied, with respect to this