Page 4 - Telecom Reseller October-November 2019

4 Telecom Reseller
October/November 2019
ANDREW DUNCAN to generate the level of measurable change
they’d like. Many companies fall short because they don’t have a way to effectively incorporate mobile technologies into daily operations.
But it does not have to be that way. We’ve entered a new era, where solutions can enable better team communications and connectivity. Mobile provides a powerful convergence point for technologies like cloud computing, video conferencing, AI, data analytics, location tracking and IoT, empowering employees to support mission- critical workflows and line-of-business objectives.
And with unprecedented volumes of data—some 2.5 quintillion bytes being generated every day—enterprise mobile solutions can help to ensure the right
data is available to the right people when and where they need it, to enhance customer experience, improve workforce productivity, and fuel innovation. The right mobile solutions can even provide critical security protections to guard against data threats and breaches.
Since enterprise mobility plays such a key role in providing greater access to data and people, it’s critical to have the right technology in place. To determine which solution will provide the best foundation, consider the following three areas.
What are your primary information workflow needs and challenges?
How do workers communicate within units, across departments, and locations?
How can you provide a better
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communication experience for employees and customers?
Are workers experiencing delays in getting information they need, particularly when they are away from desks or workstations?
Can individuals effectively communicate with other staff members to resolve specific issues?
Are managers able to manage team schedules or re-appropriate resources in real-time?
Do you have specific mobile device requirements?
What percentage of your employees are distributed, remote?
What specific features, applications and functionality are needed to support and enhance different users and workflows?
How can you minimize IT support and management complexities, including battery and device maintenance, monitoring devices and updates, and compliance requirements?
What are the infrastructure requirements and ramifications involved in deploying a specific mobile solution?
What kind of system integration and data access are needed to support workflows and maximize productivity?
Are there barriers to integration with key systems, such as EHR in healthcare, POS in retail, or legacy communication systems?
Are you able to consolidate siloed networks and systems to prioritize information access and alerts for users?
Can your existing network support new
mobile capabilities, including secure Wi-Fi access, geotracking capabilities, etc.?
Putting Goals in Motion
Even with the right technology, advancing its use won’t happen overnight. Following are important considerations to set a company’s goals in motion.
Define specific goals: Digital transformation is a means to an end, not the end itself. With specific strategic goals you can determine which technologies to pursue and how to prioritize them.
Map out a clear progression path: Where does the need most exist to justify addressing complexity and impact on your business and customers?
Consider experimenting: Choose
areas where there’s a higher tolerance for experimentation. Look for quick-win opportunities to garner enthusiasm and buy-in. Continuously monitor and measure: Transformation isn’t a one-and-done effort. Track progress gains or setbacks to refine strategies as you go. Set a baseline with clear, relevant metrics while making sure to articulate how these outcomes align with business goals.
Mobilizing digital transformation can help enterprises put powerful technologies and resources to work in practical, meaningful ways across the organization to enhance communications.
But choosing the right solutions and putting an implementation plan in place
is key to success. An important first step
is to consider specific needs, goals, and priorities to ensure the right foundation to empower innovation, growth, collaboration, and increased productivity within your organization. n
Telnyx Launches Programmable Voice API: Call Control
Call Control allows customers to manage and route calls globally to any device, phone, app or browser
Chicago, IL - Telnyx, the world’s only self-service, full-stack communications platform - with numbers in more than 60 countries around the globe - has announced its Programmable Voice API: Call Control. With enterprise-grade reliability, a full feature set, integration tools and documentation, the launch makes it clear that Telnyx is now an official contender in the CPaaS space.
As a software-driven licensed telecom operator with its own network, Telnyx offers 6,000+ business customers unprecedented access to and control of the very fabric
of communications - the public switched telephone network (PSTN) - enabling them to build differentiated solutions and products not possible through other CPaaS providers or incumbent telecom operators.
Using the Call Control API, customers can build highly customizable calling experiences into their own applications. Key features include the ability to answer or transfer calls, play recorded messages, record calls, respond to prompts via keypad or voice, stream media to multiple recipients, automatically detect answering machines (AMD), manage conferences, and more.
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