Page 3 - Telecom Reseller November December 2017

November/December 2017
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How AI Serves the Customer Journey ...continued from page 1
sessions and additional details over the next few weeks. In the meantime, here are a few highlights to help get you started:
As announced last week, Slack will join us
for the rst time at Enterprise Connect. Cal Henderson, co-founder and CTO, will take the keynote stage on Tuesday, March 13, at 10:45 to 11:15 a.m., to share the company›s enterprise vision. Stay tuned for more of our keynote lineup, coming soon.
New to our track roster this year is Speech Technologies. Attend this track for a tech tutorial, a peek at innovative speech-related companies, and an answer to the question: Are speech technologies ready for the enterprise? Other tracks are: APIs & Embedded Communications, Cloud Communications, Contact Center & Customer Experience, SIP/SIP Trunking, Systems Management & Network Design, Team Collaboration, Uni ed Communication & Collaboration, and Video Collaboration & A/V.
Chart your journey through the Enterprise Connect program using our new Hot Topics option available in the le -hand column of
the schedule builder. Discover sessions across tracks on any of the following hot topics: AI and analytics, decision support, digital transformation, mobility, organization and management, SD- WAN, and security/compliance.
Based on attendee feedback from our 2017 event, Enterprise Connect 2018 will feature more in-depth, interactive programming. In “Ask the Expert: An Interactive Session on Network & Systems Management,” for example, you’ll have the opportunity to bring your toughest challenges and most vexing questions for discussion among Terry Slattery, principal consultant with NetCra smen, and a panel of experts. (You can even get them thinking ahead of time by emailing your questions to asktheexpert@enterpriseconnect.com.)
And, in a supreme example of interactivity, Enterprise Connect has once again teamed up with TADHack organizers for TADHack-mini Orlando, which will run over the preceding weekend, March 10 and 11 (register here). is is a great opportunity to dabble with communications APIs in a friendly, no-pressure learning environment -- and potentially to share your hacks and applications at Enterprise Connect in
a post-hackathon session, “Hackathon Spotlight: Programmable Communications is for Everyone.”
Also in the APIs & Embedded Communications track, you can hear from one of 2017’s TADHack- mini Orlando participants, Justin Haefner, who
is a collaboration architect at Medtronic. In an
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