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12 Cloud Questions
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The Newsource on UC ● UCaaS ● Collaboration ● Mobility
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The Latest EDUcasts
Telecom Reseller 13 Every Company
January/February 2016
Upgrade your Router
November/December 2017
Telecom Reseller 9 Should Ask Itself
Voice QoS, Multi WAN Redundancy, Content Filter & Network Security
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The Newsource on UC ● UCaaS ● Collaboration ● Mobility
Call AB 1-1600 to discuss your application. www.DrayTekUSA.com
TELECOM
COLWELL RUFFIN PATTERSON
VIEW VIEW
P at 972-83
PA
RESELLER .COM
The Newsource on UC
To VoIP or not to VoIP - Is
TR The Latest
GE 15 PAGE 23 By Pat Patterson, Director of
CHANNEL
The Latest EDUcasts
your old telecom infrastructure and
how secure is the cloud? No surprise, analysts
COLWELL
PAGE 13
LWELL RUFFIN
PATTERSON
Podcasts
S ● Collaboration ● Mobility 12 Cloud Questions that the Question? Part 6
O Design Determines
Nortel Notes
rganizational elecom Man
T
agement Success
Telecom
Services for Avaya
● UCaa
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Every Company
system has been assessed and upgraded where by 2019. by Phil Ruffin
necessary. New (or refurbished) VoIP phones are in place. Routers and switches have been
With recent high pro le cyber-attacks at companies like Sony and U.S. government
emand for cloud services continues to surge, driven by corporations interested
p to this point we have looked at how
in so ware exibility and scalability. But
Should Ask Itself
RUFFIN
switching technology will need to
change with the move to VoIP. Your wiring security services will be a nearly $9 billion market
predict security products and cloud-based
TELECOM
VIEW
agencies, cloud security is in sharp focus.
RESELLER .COM Telecom &
analyzed and brought up to the speci cations
PAGE 11 Three Things to Consider
PAGE 15 PAGE 23
Cloud Service Management
and reviewed your network and given “thumbs up” to deployment. Your old phone system
a subscription-based cloud service) but may not steps necessary to implement QoS (Quality of
The Latest
your new network requires. Consultants or
As we said in August, the C-suite likes the database has been reviewed, picked apart, and
When Moving Unified CPomodmcuansictastions to the Cloud
nal Design Determines
Nortel Notes
By Pat Patterson, Director of
Organizatio Telecom M
other knowledgeable parties have designed
cloud’s exible OpEx model (o en deployed as redesigned for the new server-based system. e
anagement Success
Telecom
Services for Avaya
D
totally grasp the implications of adopting the Service) oenmyaonudrfnoertcwlourkdwseilrlvviacreys gcorenattilnyuweisthto
cloud. is can lead to well-founded (and not so the particsulragree,qduripvmenebnyt ycourpdoerpaltoiyonasndinthereested
well-founded) fears about the security of a cloud ph
one sysintesmo ywouarpela cexoibnilit.ySaonmdesncaetlawboirliktys. But
_JanFeb_2016.indd 13
solution. As a result, many large companies are reqhuoirwe rsegculraeriasstsheesscmloeundts?, Njuodgsumrepnrtisdee, cainsiaolynst,s
investing in the private cloud, while slowing their a n d p r t e u d n i i c n t g s a e t c um r a i t n y y p p r o o i d n u t s c t o s n a t n h d e c n l oe t u w d o - r b k a s t oe d
use of the public cloud.
keespectuhreitvyoisceervtriac escw iollwbienag nuenaimrlype$d9ebdi.llOiotnhemrsarket
According to one estimate, companies with wilbl ysim20p1l9y.need the activation of a QoS feature
more than 1,000 employees use an average
at sevWeraitlhproeincetsnatnhdigshompreo sylestcemybeser-ttaitntagcsktos at
of 1,154 cloud-based services, “ranging from
a c c c o o m m mp a o n d i a e t s e l t i h k e e k S i o n n d y o a f n t d r a U . c S . y g o o u v we r i n l l mh a e v n e t .
easgenwciilel sb,echloaundlsedcubryitnyeitswionrkshpaerrpsofoncnuesl.as
PATTERSON continues on page 21 ›› directAeds wbye tshaeidnientwAourgkudset,sitghne sCp-escuiaitleisltiskyeosuthe
emcpllouyd. I’sts deexpibloleymOepnEtxwmillohdaevle(ob een odnepelpoayretdoafs
PCI Compliance in
theaesnutbirsecnriepttwionrk-bassedsscmloeundt asnerdvdicees)igbnupt hmaasey.nItot
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the Contact Center:
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that accept credit card payments, setting a you will both save money and make it easier to
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that utilize contact centers—and consequently, need to pay for, even to the point of varying the
for resellers of contact center solutions. PCI number by business season. Fax machines may
compliance mandates are rigorous, fees for non- be replaced by a fax server that shares incoming
million businesses in the United States accept Similar conversion devices may be deployed for
cardT
(www.voice4net.com)
-based payments, through online, mobile, building alarm monitoring and other systems
and voice communications, and are therefore designedhfeoPr CanIaSloecguprhitoynSetalindesa.rds Council has
u
PATTERSON continues on page 21 ›› allow quick, unimpeded transport to all voice
PCI Compliance in
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subject to PCI DSS (Data Security Standards)
A newesteatbolfisUhePdS sdtervicitcegsunidoewlinsietsinfosrtrcaotmegpicanies
regulations. is means the market base for loc
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by Will Melendez,
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phone call or a streaming video will stand out as
um
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companies who need to implement compliant conhtoinstuoefwdoervkeilnogpwmheenntspionwtoerminoteiorrnufpotrioinsduhsitries
contact center solutions is similarly wide-
y o u t h r a b t u u i l t d i l i i n z g e . c S o i n n c t a e c y t o c u e r n p t e h r o s —n e a s n w d i s c e o l y n s a e r q e u t h e e n t l y ,
reaching. typfeorthraetsealrlerpsoowfecroendtbayctthcenstweritscohl,uytoioundso. nP’Ct I
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(www.voice4net.com)
he PCI Security Standards Council has video packets. Your old PRI trunks will likely be
established strict guidelines for companies retired in favor of SIP trunks. In replacing them
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Executive Vice President of
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MELENDEZ
compliance can be debilitating, and there is little faxes with recipients by converting them to email
leniency being o ered to violators.
attachments. Combination printer-fax machines
e extent of organizabtyioWnsilltMhaetleanredeszu,bject may be out tted with modules that become IP
Executive Vice President of
to PCI compliance is staggering. More than 12 phones on your network to eliminate analog lines.
Global Sales at Voice4Net
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05/02/2016 20:
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is srceaattcehriendga. round the country (or countries), you
may have had several voicemail systems to serve
MELENDEZ continues on page 16 ›› them. In this new world of distributed, redundant
RUFFINcontinuesonpage 11 ››
05/02/2016 20:02